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Show Results For
- All HBS Web
(7,353)
- People (43)
- News (2,483)
- Research (3,686)
- Events (16)
- Multimedia (16)
- Faculty Publications (2,124)
- 11 Jul 2013
- News
Program Aims to Develop a Generation of Global Citizens
Falik's Global Citizen Year continues to grow. Courtesy Abby Falik Related Links Nonprofit founder recognized Social Entrepreneurship Fellowship: Call for entries Upcoming webinars for entrepreneurs HBS New Ventures group on LinkedIn Inspired by her summer living in... View Details
- Article
How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods
In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct an empirical... View Details
Keywords: Customer Satisfaction; Price; Service Delivery; Mathematical Methods; Competition; Service Industry; Service Industry
Allon, Gad, Awi Federgruen, and Margaret P. Pierson. "How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods ." Manufacturing & Service Operations Management 13, no. 4 (Fall 2011).
- 24 Sep 2014
- Op-Ed
We Need a Miracle. New Nuclear Might Provide it.
On September 4, the US Energy Information Agency (EIA) published its 2014 International Energy Outlook. Earlier this year, the International Energy Agency (IEA) released its latest World Energy Investment Outlook. Both watchdogs tell us the same story. Energy... View Details
- 12 Mar 2018
- Op-Ed
Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist
Cecilie Arcurs BlackRock CEO Larry Fink’s recent letter to all CEOs in the S&P 500 has reignited the never-ending debate of “shareholders versus stakeholders.” Titled “A Sense of Purpose,” Fink’s letter is both inspiring and blunt. It does not pull its punches... View Details
- Web
Related Collections - A Chronicle of the China Trade
newspapers on nineteenth-century trade and commerce in China and Hong Kong. In addition to prominent titles such as “China Maritime Customs & Trade Statistics,” the collection also includes a unique business... View Details
- 28 Apr 2023
- Blog Post
Creating a Workplace That Supports Employees in Work and Life
support and inclusion that will benefit every member of your team. Harvard Business School students and alumni shared with us what they have seen companies doing well to support LGBTQ+ employees, and where there are areas for improvement. Use these recommendations... View Details
Keywords: All Industries
- 03 May 2023
- Research & Ideas
Why Confronting Racism in AI 'Creates a Better Future for All of Us'
turns out that the people who created the internet, primarily White men, didn’t classify or tag themselves as anything. This means that when you ask the AI system – which uses information up to the year 2020—to show an image of View Details
Keywords: by Barbara DeLollis
- 01 Sep 2011
- News
Innovation has a New Home: The Harvard Innovation Lab
Set to open this fall in a newly renovated building on Western Avenue in Allston, the Harvard Innovation Lab is stirring up excitement at HBS and across the University. The “i-lab” will foster collaborative, entrepreneurial activities and... View Details
- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Canada for prescription drugs as a form of civil disobedience. This kind of grassroots response is an important preliminary step toward addressing the rising costs of medicine, he said. Other speakers... View Details
- June 2021 (Revised November 2021)
- Case
Asian Corporate Governance Association: Stemming a 'Race to the Bottom' by Stock Exchanges?
By: Charles C.Y. Wang and Billy Chan
This case describes the movement towards dual-class listings on Asian stock exchanges and the efforts of the Asian Corporate Governance Association (ACGA), a not-for-profit shareholder advocacy group, to discourage this trend. As a not-for-profit organization with no... View Details
Keywords: Corporate Governance; Governance Controls; Nonprofit Organizations; Stocks; Financial Markets; Financial Services Industry; Hong Kong; China; Asia
Wang, Charles C.Y., and Billy Chan. "Asian Corporate Governance Association: Stemming a 'Race to the Bottom' by Stock Exchanges?" Harvard Business School Case 121-073, June 2021. (Revised November 2021.)
- 24 Apr 2014
- News
A founding father of Silicon Valley venture capital guides entrepreneurs
Throughout his long career as a venture capitalist, Franklin “Pitch” Johnson (MBA 1952) has worked primarily in the biotech industry, earning a reputation View Details
- 01 Feb 2002
- News
The Harvard Clubs of Australia: Networking with a Cause
American-born Philip W. Stern (MBA '82) moved to Australia in 1985, spending several years as a McKinsey consultant. He has been Down Under ever since. Now a self-proclaimed... View Details
- 01 Mar 2005
- News
A Dog’s Best Friend: Jim Hawes’s Charles River Rescue
to me as I approached it through my path in the ice. As a Navy Seal officer (and Vietnam vet prior to HBS), this was not my first ice-water swim. I was well aware of the amount... View Details
- 04 Dec 2013
- Research & Ideas
The Fantastic Horizon: How to Invest in a New City
has an obligation—and opportunity—to intervene. I'm interested in the opportunity. I'm interested in sustainability as defined by economic competitiveness and the resource-stretching aspects of environmentalist thinking. I think back to... View Details
- 13 Jun 2012
- HBS Case
HBS Cases: A Startup Takes On the Credit Ratings Giants
studied the credit ratings industry in the wake of the financial crisis. In a paper published in the Journal of Financial Economics, he examined the role of competition between raters. One important distinction, in his view, is between... View Details
- February 2017
- Case
Yemeksepeti: Growing and Expanding the Business Model through Data
By: William R. Kerr, Gamze Yucaoglu and Eren Kuzucu
In October 2016, Nevzat Aydin, co-founder and CEO of Yemeksepeti, the Turkish online food-ordering company, was looking over the company's quarterly results and projections for the upcoming year with his management team. It had been almost a year and a half since Aydin... View Details
Keywords: Entrepreneurial Management; Entrepreneurial Ventures; Turkey; Big Data; Customer Focused Organization; Service Management; Continuous Improvement; Data Analysis; Internet; Growth Strategy; Technological Change; Information Systems; Entrepreneurship; Corporate Strategy; Analytics and Data Science; Analysis; Customer Focus and Relationships; Emerging Markets; Service Operations; Competitive Advantage; Performance Improvement; Internet and the Web; Growth and Development Strategy; Information Technology; Value Creation; Food and Beverage Industry; Turkey
Kerr, William R., Gamze Yucaoglu, and Eren Kuzucu. "Yemeksepeti: Growing and Expanding the Business Model through Data." Harvard Business School Case 817-095, February 2017.
- February 2006
- Case
Millions of Customers and the Search for a Business: the Challenge of IRC-Hispano
Like many online services, IRC-Hispano, the world's largest Spanish-language chat organization, has many customers but sees few revenues. As an association, its structure presents many limitations and hurdles to overcome involving investing in technology platform... View Details
Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Digital Platforms; Technology Adoption; Internet and the Web; Organizational Structure; Technological Innovation; Revenue; Web Services Industry; Web Services Industry; Spain
Martinez-Jerez, Francisco de Asis, Fernando de Barrajo, and Joshua Bellin. "Millions of Customers and the Search for a Business: the Challenge of IRC-Hispano." Harvard Business School Case 106-053, February 2006.
- 01 Sep 2007
- News
How to Take a Stand On UBS and Climate Change
financial services companies as it determines its stand on a matter of increasing public prominence. Oberholzer-Gee teaches the case in Strategies Beyond the Market, View Details
- 24 Jul 2000
- Research & Ideas
Something Ventured, Something Gained: A European View of Venture Capital
"that's where we have a distinct advantage." For Tazartes and his colleagues, in fact, the demand for the services they render has never been greater, as governments... View Details
- 01 Sep 2016
- News
Ask the Expert: How to Build a More Diverse Board
Fortune 500 company or becomes a partner at a well-respected professional services or private equity firm, she has excelled beyond the need for a... View Details