Publications

01 Feb 2002
News

HBS Expands Global Presence

particularly when that work involves an international dimension. We want the ERC to provide a complete infrastructure for faculty so that they can develop cases in the most favorable conditions possible." HBS professor Dwight B. Crane,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

15 Nov 2020
News

Exploring China’s Belt & Road Initiative

the BRI is considered one of the most ambitious infrastructure undertakings ever conceived. It comprises a vast collection of development and investment projects stretching from East Asia to Africa to Europe. This signature foreign policy... View Details

22 Dec 2022
Blog Post

Climate Stories Episode #13: Democratizing Climate Returns - Nisha Desai (HBS 1997), Founder and CEO of Invest With Intention

world, but “I went into energy at Enron. I thought Enron was innovative. The company used creative finance to bring power projects to life.” After Enron folded, Nisha continued her career in sustainable energy and infrastructure ventures.... View Details

01 Sep 2005
News

WATER Ltd.

for-profit, or “investor-owned,” entities, with the remaining 85 percent operated by municipalities themselves, the Environmental Protection Agency says that the U.S. water industry needs $500 billion of infrastructure investment over the... View Details

Keywords: Garry Emmons; Waste Management and Remediation Services; Corporate Services; Business Schools & Computer & Management Training; Educational Services

01 Sep 2015
News

An Unconventional Suggestion

Consulting Group proposed an 11-point plan of regulatory reforms, technological advances, and infrastructure and workforce development. The goal: to realize the economic benefits of unconventional gas and oil (already adding more than... View Details

Keywords: April White; Natural Gas Distribution; Utilities

23 Jun 2021
Blog Post

How I Sourced My Internship Outside of the US: Abena Nyantekyi-Owusu

interested in exploring a transition within infrastructure or considering a career in technology given my interest in the impact of tech on emerging markets,” she explained. “I also wanted to become a senior leader as my career progressed... View Details

17 Jul 2023
Blog Post

From the Panelists: Toward a Decarbonized Future: Who Pays? Who Profits?

learned during the conference. Scott Jacobs, CEO of Generate Capital, a leading sustainable infrastructure platform, offered several surprisingly upbeat messages. Jacobs wrote: “Solving the Net Zero challenge is a physical problem, not a... View Details

16 Oct 2006
Research & Ideas

Report from China: The New Entrepreneurs

regional governments' roles are the most significant in terms of creating the infrastructure to support entrepreneurship—university programs, tax incentives, incubator programs, educational programs, and the like. Q: Your travel group... View Details

Keywords: by Sean Silverthorne

March 1994 (Revised July 1995)
Case

Lotus Development Corp. in 1994

Jim Manzi, president and CEO of Lotus, must decide whether to position the firm as a provider of network applications or of the architectural programs required to support network applications. The decision will have lasting implications for Lotus's position in both... View Details

Keywords: Information Infrastructure; Competitive Advantage; Applications and Software; Industry Structures; Information Technology Industry

Find at Harvard

September 1998 (Revised March 1999)
Case

Sun Microsystems and the N-tier Architecture

By: Richard L. Nolan and Kelley Porter

Sun Microsystems is a pioneer in networking computing. Sun's servers maintain a large market share and are considered highly scaleable. The case describes the n-tier architecture for building and managing large networks in which thousands of workers and customers are... View Details

Keywords: Information Infrastructure; Information Technology; Technological Innovation; Business Strategy; Innovation Strategy; Information Technology Industry

Profile

Carlos Coto

Carlos joined his fifty-odd HBS colleagues on the India IXP, where the focus was on "the technology and infrastructure necessary to sustain growth in an emerging market." That theme resonates with Carlos' own ambitions.... View Details

25 Feb 2022
Blog Post

Climate Stories Episode #1: Kameale C. Terry

Terry, “It was clear to me that not enough emphasis or effort was being extended to how we will keep the electric vehicle charging infrastructure up and running at all times so that we can increase confidence in the future of mobility. So... View Details

April 2021
Supplement

Buy Online, Pickup in Store: Vice President of E-Commerce Supplement

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein

In April 2019, Sylvarella VP of E-Commerce Charla Limont must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. The program implementation created significant problems for the... View Details

Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Apparel and Accessories Industry; United States; Canada

November 2020 (Revised September 2021)
Case

HP Instant Ink: (Self) Disrupting the Consumer Printing Market

By: Elie Ofek, Marco Bertini, Oded Koenigsberg and George Gonzalez

Seeking to disrupt the consumer printing market (before being disrupted by others), and in response to customer pain points, in 2013 HP Inc. launched an ink replenishment service called Instant Ink, where customers pay a monthly subscription fee based on the number of... View Details

Keywords: Printing; Ink; Subscription Model; Customers; Information Infrastructure; Service Delivery; Business Model; Disruption; Growth and Development Strategy

August 2013
Technical Note

Raising the Level of Abstraction

By: Willy Shih

This technical note discusses abstraction as a way of generalizing a process or component for wider application. By hiding complexity inside a module, abstraction enables system designers to think at a higher level. This lowers entry barriers to using (and reusing) a... View Details

Keywords: Abstraction; Modularity; Commercialization; Information Technology; Information Infrastructure; Information Technology; Applications and Software; Digital Platforms; United States; Asia; Europe