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  • 19 Jul 2016
  • First Look

July 19, 2016

training has a greater impact on improvement when coupled with a cooperative approach than with external compliance pressures. These findings suggest key considerations that should inform the design and implementation of monitoring View Details
Keywords: Sean Silverthorne
  • 05 Aug 2014
  • First Look

First Look: August 5

incorporating the approach into their day-to-day research and work and have resisted Davis's and his strategy team's efforts. The (A) case outlines these efforts and the organization members' reactions. Purchase this case: View Details
Keywords: Sean Silverthorne
  • 15 Jul 2014
  • First Look

First Look: July 15

company's sources of advantage over time. The analysis suggests that the effectiveness of a particular business model depends not only on its design (its levers and how they relate to one another) but also, most importantly, on its View Details
Keywords: Carmen Nobel
  • 03 Jun 2015
  • What Do You Think?

Is the Time Right for Self-Management?

Absent of these it's bound to fail." These and other comments provided grist for the question: When and where will Holacracy work best? What do you think? Original Article Recently it was reported that Zappos.com, the online clothing retailer, is in the process of... View Details
Keywords: by James Heskett; Retail
  • 11 Nov 2013
  • Research & Ideas

A Smarter Way to Reduce Customer Defections

marketing priority—and they've been given bigger budgets to fight the battle. But as Gupta points out, identifying potential defectors to target is not as easy as it sounds. For years, companies have used churn management strategies that... View Details
Keywords: by Dina Gerdeman; Retail; Service
  • 21 Jul 2010
  • Research & Ideas

HBS Faculty Debate Financial Reform Legislation

therefore, to see how this law will be implemented in practice. In addition, there are likely to be some unintended negative consequences. Will the new derivatives rules pull in various industrial companies that will now have to use... View Details
Keywords: by Staff
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

have a differentially lower response to these perceived benefits. Download the paper: http://ssrn.com/abstract=1590245 Making the Numbers? 'Short Termism' & the Puzzle of Only Occasional Disaster Authors:Nelson P. Repenning and Rebecca M. Henderson Abstract Much... View Details
Keywords: Sean Silverthorne
  • 02 Feb 2016
  • First Look

February 2, 2016

eyes of NGO TechnoServe's project manager, implementing a $9.5 million five-year public-private partnership between Coca-Cola, IDB, and USAID. The case ends at the beginning of the final year of the project, presents the project’s... View Details
Keywords: Sean Silverthorne
  • 26 Aug 2008
  • First Look

First Look: August 26, 2008

patents that contain no applicant prior art. Taken together, our findings suggest that heterogeneity in firm-level patenting practices, in particular by high-volume applicants, has a strong influence on the data. This suggests that analysis of firm-level differences in... View Details
Keywords: Sean Silverthorne
  • 20 Aug 2013
  • First Look

First Look: August 20

attaining quotas; and (3) quarterly bonuses help improve performance of the weak performers by serving as pacers to keep the sales force on track to achieve their annual sales quotas. The paper also introduces two main methodological innovations to the marketing... View Details
Keywords: Anna Secino
  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

worldwide phenomenon. Sensing, analyzing, and developing appropriate responses to the complex new demands of the expanded, global marketplace is difficult, and the greatest challenge comes in developing the organizational capabilities and managerial competencies to... View Details
Keywords: Sean Silverthorne
  • 18 Nov 2021
  • Op-Ed

5 Principles for Scaling Change from IBM’s High School Innovation

illustrates the importance of embedding a scale-up strategy in the initial design of a program that aims to solve a widespread problem. In the following discussion, Kanter and Litow talk about the process through which creative,... View Details
Keywords: by Kristen Senz
  • 09 Feb 2016
  • First Look

February 9, 2016

to focus in order to improve this crucial dimension of talent acquisition. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50539 December 15, 2015 Harvard Business Review Don't Turn Your Sales Team Loose Without a View Details
Keywords: Sean Silverthorne
  • 13 May 2014
  • First Look

First Look: May 13

Implementing a 'Social Way' for Global Mining The mining giant Anglo American attempts to differentiate itself through its social performance, yet public expectations are still growing. Maintaining a "social license" to operate... View Details
Keywords: Sean Silverthorne
  • 13 Sep 2011
  • First Look

First Look: September 13

business. The book describes a conceptual framework, "the culture cycle," for managing culture that comprises setting and meeting expectations; establishing trust, engagement, and ownership among employees and customers that makes possible the successful... View Details
Keywords: Sean Silverthorne
  • 22 Nov 2016
  • First Look

November 22, 2016

program at an urban hospital in Massachusetts, they’re ready to disseminate the software to other accountable care organizations and bundled-payment hospitals. The case explores the issues the two entrepreneurs consider as they pursue the funding, clients, and business... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

their organizations can benefit. This premise has led to widespread promotion of collaboration—among front-line staff and between staff and managers—as a strategy to integrate front-line staff knowledge for performance improvement.... View Details
Keywords: Martha Lagace
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

self-report of the licensee. The self-reporting aspect of the environment gives rise to demand for auditing by the licensor or third-party attestation by the licensee. We characterize the optimal royalty contract, accounting system choice by the licensee, and audit... View Details
Keywords: Martha Lagace
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

$1 million annually in cash and in-kind gifts and helping the organization to expand nationally. City Year in turn played a central role in helping Timberland develop and implement its strategy for community... View Details
Keywords: by James Austin
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

bookmakers interact? Will Betfair.com naturally come to dominate the industry, and if so how should the bookmakers react? Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=709417 Boston Teacher Residency: Developing a... View Details
Keywords: Martha Lagace

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