Publications

November 2015
Case

Katherine Schuler at Boxes & Bins, Inc.

By: Linda A. Hill and James Kindley

This case is about Katherine Schuler, soon to become senior vice president of marketing at a fast-growing retail organization, Boxes & Bins (B&B). Part of Schuler's success has been due to her "fit" into a company with clear values and principles. In particular, B&B... View Details

Keywords: Change Management; Personal Development and Career; Growth and Development Strategy; Retail Industry

Educators

November 2010
Article

Which of These People Is Your Future CEO?

By: Boris Groysberg, Andrew Hill and Toby Johnson

Americans have long believed that U.S. military officers-trained for high-stakes positions, resilience, and mental agility-make excellent CEOs. That belief is sound, but the authors' analysis of the performance of 45 companies led by CEOs with military experience... View Details

Keywords: Experience and Expertise; Training; Leadership Style; Managerial Roles; Situation or Environment; United States

Web

Standards of Conduct - Recruiting

Hire Talent Standards of Conduct Hire Talent Standards of Conduct MBA Recruiting Standards of Conduct (2025-2026) Standards as of May 7, 2025 Ensuring a Level Playing Field HBS Career & Professional... View Details

Web

Post a Job

Hire Talent Post a Job Hire Talent Post a Job Promote job opportunities to our extensive network of students and alumni at no cost on the HBS recruiting platform 12twenty . To attract a broad population of... View Details

09 Oct 2012
First Look

First Look: October 9

Abstract Key to the effective use of big data are the analytical professionals known as "data scientists," who can both manipulate large and unstructured data sources and create insights from them. Data scientists are difficult to View Details

Keywords: Sean Silverthorne

February 2023
Case

Enstitute

By: Lindsay N. Hyde, Thomas R. Eisenmann, Kumba Sennaar and Sarah Mehta

Shaila Ittycheria (MBA ’10) founded the nonprofit organization Enstitute, in 2012 in New York City. Determined to challenge the status quo within higher education, Shaila and her cofounder sought to expand opportunities for talented young people by placing them in... View Details

Keywords: Social Entrepreneurship; Operations; Business Startups; Business Growth and Maturation; Education Industry; Employment Industry; United States

Educators

May 2009 (Revised October 2009)
Case

Newton-Wellesley Hospital

By: Richard M.J. Bohmer and Natalie Kindred

How will Newton-Wellesley Hospital (NWH) preserve its private practice tradition while remaining effective and competitive in a healthcare industry demanding increasing integration between physicians and hospitals? This is the decision facing Newton-Wellesley Hospital... View Details

Keywords: Business Model; Profit; Health Care and Treatment; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Structure; Competitive Strategy; Integration; Health Industry; Massachusetts

Educators

01 Dec 2023
News

Wide Horizon

Payne’s downtown office, Rodakis laid out the rationale for a nonprofit. He also shared the concern that he might not have the right skill set to run it and wondered whether he should try to hire someone. “You’re the perfect person for... View Details

Keywords: Dan Morrell; Photos by Sarah Wilson

26 Jul 2016
First Look

July 26, 2016

Studies 1a-c, participants viewed individuals who reframed distress as passion as more competent than those who attributed distress to emotionality or made no attribution. In Studies 2a-b, reframing emotion as passion shifted interpersonal decision making: participants... View Details

Keywords: Sean Silverthorne

30 Oct 2012
First Look

First Look: October 30

If he plans to live off cash flow, his growth goals will be delayed, and he may lose some recently hired revenue "producers." He has also been approached about selling the company for $4 million, which could yield a good return... View Details

Keywords: Sean Silverthorne

17 Sep 2009
Working Paper Summaries

Input Constraints and the Efficiency of Entry: Lessons from Cardiac Surgery

Keywords: by David M. Cutler, Robert S. Huckman & Jonathan T. Kolstad; Health

December 2014
Article

Rethink What You 'Know' about High-Achieving Women

By: Robin Ely, Pamela Stone and Colleen Ammerman

On the occasion of the 50th anniversary of the admission of women to Harvard Business School's MBA program, the authors, who have spent more than 20 years studying professional women, set out to learn what HBS graduates had to say about work and family and how their... View Details

Register to Read

August 2014 (Revised August 2015)
Supplement

Opening the Valve: From Software to Hardware (B)

By: Ethan Bernstein, Francesca Gino and Bradley Staats

Valve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee... View Details

01 Dec 2023
News

The Exchange: Help Wanted

moved away from operational expertise as they look to hire CEOs. Do organizations know how to recruit for these softer skills? Raffaella Sadun: As a basic starting point, organizations often lack the process to make these decisions... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

07 Feb 2017
Research & Ideas

The Right Way to Cry in Front of Your Boss

that those saying they were passionate after displaying distress were viewed as more competent. They also were more likely to be hired and chosen as collaborators. “Saying you’re emotional is about you, whereas saying you’re passionate is... View Details

Keywords: by Roberta Holland

2015
Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details

Keywords: Management; Leadership; Service Operations; Service Delivery

September 2008 (Revised October 2008)
Case

Marc Abrahams: Annals of an Improbable Entrepreneur

By: Boris Groysberg and Michael Slind

Marc Abrahams was a media entrepreneur who specialized in science humor. In 2008, he sought to boost the scale and monetization potential of his business. That business, called Improbable Research, encompassed a magazine (Annals of Improbable Research), a high-profile... View Details

Keywords: Entrepreneurship; Selection and Staffing; Human Capital; Growth and Development Strategy; Brands and Branding; Personal Development and Career