Foundations - Publications - Faculty & Research

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

the UPS Foundation Associate Professor of Service Management in the Technology and Operations Management Unit. “When we are feeling bad, one way we cope is by comparing ourselves to people who are worse off than we are.” Perhaps nowhere... View Details

Keywords: by Michael Blanding; Retail; Service

01 Jan 2013
News

Roger W. Sant, MBA 1960

Hewlett-Packard, Financial Analyst 1974 Named Assistant Administrator, Federal Energy Administration 1981 Cofounds Applied Energy Services 1991 AES goes public 1991 Establishes The Summit Foundation 1994 Elected Chair, World Wildlife... View Details

Keywords: Susan Young

28 Sep 2011
Research & Ideas

The Profit Power of Corporate Culture

which are the foundations for the successful implementation of whatever policies and practices are necessary to execute a given strategy; policies and practices that lead to a learning, innovative organization; measurement of the results... View Details

Keywords: by Sean Silverthorne

01 Dec 2023
News

Engaging Students More Deeply

multimedia case about Success Academy, they, too, made a seemingly small decision that has had a big effect on the students in the course Greenwood teaches with Ruback, Baker Foundation Professor and Willard Prescott Smith Professor of... View Details

Keywords: April White

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Health Care - Faculty & Research

Enterprise Over the past several decades, HBS has built a foundation in health care research, from Clayton Christensen 's application of disruptive innovations and Regina Herzlinger 's concept of consumer-driven health care to Michael... View Details

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and... View Details

Keywords: by Kristen Senz

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Courses - Private Capital Project

Courses Courses Executive Education Courses Foundations of Private Equity and Venture Capital The Foundations of Private Equity and Venture Capital course is structured for individuals new to the sector,... View Details

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About the Center - Christensen Center for Teaching & Learning

effectiveness. Alexandra obtained her MS, MPhil, and PhD in Psychology from Yale University in 2011 and extended her research training as a postdoctoral associate at the Yale School of Management. As a doctoral student, Alexandra has been awarded the National Science... View Details

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Team - Case Method Project

Chaderjian is a member of the teacher support team who partners with educators as they train in and utilize the case method in high school classrooms. Motivated by the conviction that immersive engagement with history is foundational to... View Details

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Philanthropy - Institute For Strategy And Competitiveness

definition of capitalism. Strategy for Philanthropic Organizations Foundations have traditionally focused on doing good by providing funding to worthy social enterprises. Instead, foundations should set the... View Details

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Pagliuca Harvard Life Lab | About

the President of the Boston Celtics Shamrock Foundation and is active with several other non-profits. He is also active in political causes and believes in a “big tent” philosophy that works to find common ground among different public... View Details

01 Jan 2012
News

E. Roe Stamps IV, MBA 1974

Palmer Organization 1984 Cofounds Summit Partners 1991 Establishes Stamps Family Charitable Foundation 2001 Becomes Founding Manager Partner at Summit 2004 Receives Outstanding Service Award, National Venture Capital Association About 10... View Details

January 2025
Case

North Forty: Managing Liquidity Through Change

By: Luis M. Viceira and Brad Towne

This case explores the interaction between spending and investment decisions at a family office, specifically the family office of Jeff and Tricia Raikes, with special emphasis on the management of spending, portfolio investments, and asset liquidity in the presence of... View Details

Keywords: Family Office; Forecasting and Prediction; Asset Management; Financial Liquidity; Financial Strategy; Investment Portfolio; Spending; Planning

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Entrepreneurial Management Curriculum - Faculty & Research

required to succeed as an entrepreneurial manager. The knowledge, skills, tools, and frameworks that TEM develops are built upon the foundation of your other RC courses including TOM, LEAD, LCA, FRC, Marketing, Strategy, and Finance,... View Details

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Advisory Board - Entrepreneurship

Florida. Mr. Dauten has been active with Lutheran Social Services of Illinois (past board chair), School District #29 (past president), Ascension Church (past president), and the Metropolitan Planning Council (past board nember). He is currently involved with the... View Details

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Online Business Analytics Course | HBS Online

ways for using the theoretical foundations I already had. Carolina Ragolta MBA Student at Stanford Graduate School of Business Gain data literacy and hands-on practice interpreting data and implementing analyses in Excel. Professor... View Details

22 Feb 2024
News

Combat-Tested Cancer Coaching

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details

01 Dec 2023
News

A Continuum of Innovation

As senior associate dean and chair of the MBA Program, Matt Weinzierl has a running list of questions that he and Jana P. Kierstead, the executive director of MBA and Doctoral programs, always keep in mind. They range from the curricular (How can we ensure that the MBA... View Details

Keywords: Jennifer Gillespie

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Resources for New Alumni - Alumni

have access to job postings via 12twenty. On-Demand Resources Access online platforms to prepare for interviews, refresh foundational skills, and more. Resume Database Include your resume in the Alumni Resume Database in 12twenty. 2025... View Details

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Events - Business History

India, Latin America, and the United States. Each session included time for discussion and debate, as the conference sought to lay the foundation for a community of scholars that can exchange ideas on the value of oral history collections... View Details

Publications