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  • Portrait Project

Lisa Marrone

“You’ll do the right thing.” My father pauses after saying these words and looks at me, pleadingly. There are moments in life when things become just a little bit clearer. I blink and stare. What is the right thing? My parents were never married; My dad was in the... View Details
  • Web

Suppliers - Institute For Strategy And Competitiveness

Employers Suppliers Policymakers Suppliers Suppliers Suppliers of medical products, technology, and services play vital roles in the value of health care delivery and innovation in health care practice. By increasing patient success rates... View Details
  • 01 Sep 2010
  • News

Noted & Quoted

“Your chances of getting a generally accepted best practice in your average American hospital are a coin toss. That’s not Six Sigma by a long shot.” — HBS professor Richard Bohmer describing problems with American health-care delivery... View Details
Keywords: Securities, Commodities, and Other Financial Investments; Finance; Hospitals; Health, Social Assistance
  • Article

Health Care Providers Need a Value Management Office

By: Robert S. Kaplan, Catherine H. MacLean, Alexander Dresner, Derek A. Haas and Thomas W. Feeley
Many health care organizations are striving to implement a value agenda that delivers better patient outcomes at lower cost, medical condition by medical condition. To accelerate the dissemination and adoption of the value agenda, across many more medical conditions,... View Details
Keywords: Service Delivery; Value; Health Care and Treatment; Health Industry
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  • October 26, 2015
  • Article

Measuring and Communicating Health Care Value with Charts

By: Robert S. Kaplan, Robin P. Blackstone, Derek A. Haas and Nikhil G. Thaker
The goal of a health care system should be to deliver the most value to patients: the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. We have found that a radar (spider web) chart is an effective means to... View Details
Keywords: Service Delivery; Value; Health Care and Treatment; Health Industry
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  • March 2001 (Revised June 2002)
  • Background Note

E-Commerce in Latin America

By: Lynda M. Applegate, Luiz Felipe Monteiro and Meredith Collura
Examines the vast potential offered by e-commerce in Latin America. Addresses both B2B and B2C e-commerce, as well as the specific economic, cultural, and technological barriers for doing business online in the region. View Details
Keywords: Trade; Entrepreneurship; Market Transactions; Service Delivery; Online Technology; Latin America
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  • Web

Work With Us - Institute For Strategy And Competitiveness

technology that enables value-based care. Since we are a small team we do not offer research delivery services such as data analysis, however we can work with you to guide your program to help achieve your goals. We prefer to collaborate... View Details
  • 01 Feb 1997
  • News

New Releases

with technology and new organizational structures, are creating health care delivery systems that offer high quality and low costs. Analyzing the successes and failures of a variety of health-care ventures, Herzlinger demonstrates, in... View Details
  • December 2015
  • Case

IDEO: Human-Centered Service Design

By: Ryan W. Buell and Andrew Otazo
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
Keywords: Design Thinking; Innovation; Service Management; Service; Design; Service Delivery; Innovation and Management; Entertainment and Recreation Industry; Peru
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  • 01 Sep 2018
  • News

Ask the Expert: Delivering the Goods

to last-mile business from FedEx, UPS, and Amazon. Unfortunately, the online retailer is piloting its own delivery service that would put it in direct competition with the Postal Service. And Amazon isn’t alone in the search for last-mile... View Details
Keywords: Jen McFarland Flint
  • 25 Aug 2015
  • Blog Post

Why an MD/MBA from HBS and HMS?

therefore physicians and patients were often frustrated by the design of health care delivery systems. As an aspiring physician, I wanted to understand these conversations. This led me to an internship at a strategy consulting firm, where... View Details
  • 11 Sep 2000
  • Research & Ideas

Riding the Internet Fast Track

genuine concern, as is the efficiency of using established distribution systems designed for inter-store delivery to also package and ship thousands of small orders to individual consumers. More important, the substantial losses these... View Details
Keywords: by Peter Jacobs
  • Web

Campus Vehicular Access | About

work. Requests to have vehicles remain on campus for the entire day must be specifically called out. They will be reviewed on a case-by-case basis. DELIVERIES TO CAMPUS Delivery personnel (including express... View Details
  • Profile

Vivek Garg

development, their pricing, and how they might fit under government coverage," Vivek says. After graduation, Vivek hopes to apply similar analytical approaches to clinical care. "Whether it's in a hospital or physician group setting, I want to lead efforts to... View Details
  • 01 Jun 2011
  • News

Student Teams Take on Real-World Innovation

Term project designed to help the automaker advance its delivery of consumer-friendly electronics. “We call the project Cars 2.0,” says Fields. “We’ve had to change the culture here at Ford from ‘not invented here’ to taking ideas from... View Details
Keywords: Transportation Equipment Manufacturing; Manufacturing
  • 01 Dec 2002
  • News

Books

managerial capitalism, its chronic “inward focus,” and its tendency toward “organizational narcissism” as fatal limitations that prevent traditional corporations from understanding and addressing the needs of this new population. Today's individuals want more than... View Details

    Mickey Konson

    Fintech Entrepreneur: 25 years global experience, ranging from fintech founder raising $100MM in public and private equity, to bank senior executive running $2BN P&L. Passionate about technology-enabled delivery of financial services to... View Details
    Keywords: Finance;#64;#Software/App
    • 01 Apr 2002
    • News

    HBS Press Books in Brief

    they can compete successfully in both the old and the new economies. Authors Philip Kotler, Dipak C. Jain, and Suvit Maesincee show how to build a complete marketing platform around the exploration, creation, and delivery of superior... View Details
    Keywords: Colleges, Universities, and Professional Schools; Educational Services
    • Web

    Strategic Plan | Information Technology

    who make a difference in the world. Our Vision IT is a nimble, innovative, and strategic partner, helping to distinguish HBS as the world‘s leader in business education. Strategic Priorities 1. Excel in Service Delivery We strike a... View Details
    • November 2015 (Revised February 2020)
    • Teaching Note

    IDEO: Human-Centered Service Design

    By: Ryan W. Buell
    The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
    Keywords: Design Thinking; Innovation; Service Management; Service; Design; Service Delivery; Innovation and Management; Entertainment and Recreation Industry; Peru
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