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Show Results For
- All HBS Web
(1,515)
- People (2)
- News (322)
- Research (1,021)
- Events (2)
- Multimedia (4)
- Faculty Publications (319)
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
associate knowledge with editorials, professional and customer reviews, and ratings systems. Expanding fulfillment networks get products to customers in increasingly shorter time windows, defeating any... View Details
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
customization to the online environment and credible monitoring and punishments. I analyze the pricing, enforcement, and channel management policies of a manufacturer over several years. During this period, new channel policies take... View Details
- 11 May 2011
- Research & Ideas
Building a Better Board
stock price doing OK? "It was a 10-minute conversation, and that was that," Kaufman says. These days, the assessment is usually much more wide-spread, taking into account both quantitative and qualitative metrics other than just recent financial results, such... View Details
Keywords: by Carmen Nobel
- 13 Feb 2017
- Research & Ideas
Paid Search Ads Pay Off for Lesser-Known Restaurants
York, which is great for customers but also means that even some businesses with solid reputations on Yelp can be hard for people to discover,” Luca says. Dai adds: “Going into the project, we weren’t sure exactly what to expect, but our... View Details
- 26 Mar 2013
- First Look
First Look: March 26
ones. Findings: Our key counterintuitive finding is that Japanese and American founders of entrepreneurial firms are more similar than is often suggested. We first find that in both Japan and the U.S., achievement motivation is positively related to View Details
Keywords: Sean Silverthorne
- 01 Apr 1999
- News
An Eye to the East
as a base of operations for work in the twelve countries in the region. Yeh and her small staff are set up to provide a significant part of the intellectual and logistical support needed by visiting HBS scholars. Yet logistical help is... View Details
Keywords: Alejandro Reyes
- 30 Aug 2016
- First Look
August 30, 2016
widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of money. Dr. Jacob O.... View Details
Keywords: Carmen Nobel
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
The ills of the U.S. healthcare system are well chronicled—soaring costs, low customer satisfaction, increasing problems with quality, and restricted coverage lead the list. But do we really understand the underlying issues well enough to... View Details
- 29 May 2001
- Research & Ideas
How Technological Disruption Changes Everything
with far too many features and software based on proprietary and interdependent architectures. "Microsoft has way overshot what the customer needs," Christensen said. Potential threats: Sun's Java... View Details
- Web
Public Entrepreneurship - Course Catalog
We tackle “problem-finding” and “solution-finding”. We touch on customer discovery to understand needs of citizens and public workers. We meet entrepreneurs who used the tools of design thinking and explore how they can be adapted for... View Details
- 01 Oct 1998
- News
New Loan Program Signals Breakthrough in MBA Financial Aid
Corporation, a subsidiary of Citibank, that allows MBA students to borrow funds through a customized version of Citibank's private CitiAssist program. Citibank will be granted preferred lender status with MBA students at HBS, although... View Details
- 17 Dec 2015
- News
Applying Strategy Concepts In Innovative Ways Through Technology
aggregated into an industry. Team members study data and collaborate on beer design, pricing, and packaging, as well as on decisions about manufacturing and marketing. After each round of play, reports are generated that include balance sheets, View Details
- 01 Sep 2011
- News
Water for Life
Communities, became our main vehicle to address poor families’ need for a clean and affordable water supply as well as proper sanitation. Since its launch in 1998, the TPSB program has benefited more than 1.7 million people, accounting for over half of the increase in... View Details
- 11 May 2017
- Blog Post
Why We Recruit: Microsoft
OrganizationSacha Nunn, MBA Recruiter, Microsoft Disclaimer: Microsoft is a big, diverse company with lots of recruiting voices. While we are all committed to our core values, the comments below are my opinions based on my experiences... View Details
Keywords: Technology
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
“It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer service is enculturated... View Details
Keywords: by James Heskett
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
developed a strong reputation among consumers due in part to its Membership Rewards (MR) loyalty program, first established in 1991. Through MR, all Amex cardholders could accumulate and redeem “points” based on how much they spent, while... View Details
Keywords: by Sean Silverthorne
- 31 Jul 2007
- First Look
First Look: July 31, 2007
management's goals and that of academics in the prospective management enterprise. Finally we review and evaluate the efforts of Fenix, an academically based applied research institute, and TruePoint, a U.S. research View Details
Keywords: Martha Lagace
- 16 Oct 2007
- First Look
First Look: October 16, 2007
this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=508036 Michael Fernandes at Nicholas Piramal Harvard Business School Case 408-001 Michael Fernandes, the Director of Custom Manufacturing Operations at the... View Details
Keywords: Sean Silverthorne
- 13 Apr 2017
- News
Solving Nigeria’s Skilled Workforce Challenge
Photos by Kunle Ogunfuyi Even a college degree couldn’t help Temi Abiola, who grew up in Nigeria, land a job. Though he speaks fluent English, he lacked the problem-solving and customer relations skills required for his dream job in the... View Details
Keywords: Jill Radsken
- 05 Oct 2021
- Blog Post
First-Gen Voices: Eric Westphal on Tapping into the Global Alumni Network & Making a Difference across Borders
At Harvard College, Westphal felt overwhelmed and underprepared at first, and knew he would need to put his head down to keep up. He studied Economics, based on his interest in business and entrepreneurship, and when a lot of smart people... View Details