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- All HBS Web
(6,445)
- People (3)
- News (1,229)
- Research (4,156)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,888)
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- 01 Mar 2025
- News
Forward Thinking
There was a time when human activity in outer space was a highly centralized, government-led endeavor, says Professor and Senior Associate Dean Matthew Weinzierl. But that era has passed: Over the past two decades, a calcified space bureaucracy has given way to a... View Details
- 01 Mar 2017
- News
Swimming with the Stream
just a jogging soundtrack. “How can I be the person people think of when they think about power and inspiration? How can I be the go-to destination for music and feminism?” she says. “The best companies are the ones that think, ‘How can I serve the View Details
Keywords: Dan Morrell
- 26 Jan 2016
- News
The First Five Years: Jill Applebaum (MBA 2015)
rewarding. From time to time, we’ll receive unsolicited emails from customers who tell us they can’t live without our product. Those touches of positive reinforcement definitely keep us motivated and energized. It also helps that Jillian... View Details
- 01 Sep 2014
- News
Alumni Achievement Awards 2014
Altiostar Networks, Inc. Dahod outside his Tewksbury, MA, office “The best way to deliver on shareholder value is not to focus on shareholder value. Focus on meeting customer needs and taking care of employees. That leads to success.” A... View Details
- 01 Mar 2014
- News
Book Review: The Old West
disruptive ideas are likely to fail." —Mark Hurst and Phil Terry (MBA 1998) in Customers Included: How to Transform Products, Companies, and the World—with a Single Step What I'm Reading Photo courtesy of Bill Dunaway "He had a profound... View Details
Keywords: Maureen Harmon
- 26 Feb 2014
- News
The First Five Years: Morgan Hermand-Waiche (MBA 2010)
time. It is incredibly validating to see so many of our customers signing up for the monthly VIP membership and, even if they don't buy every month, are always happy to receive our emails and see what we've picked for their showroom. "The... View Details
- 06 Dec 2021
- News
Leadership in the Digital Age
building a customer-focused organization. “You really have to earn the trust of your customer to collect their data,” Hill explains. “The needs and desires of the customer should be driving why you are... View Details
Keywords: April White
- 01 Mar 2019
- News
In My Humble Opinion: Easy Rider
are always evolving.” Retail 101: “One of my longest-held jobs as a teenager was working in the menswear department at the local Sears. We all wore shirts and ties and knew our customers by name. Tough to watch it close, and a great... View Details
- 01 Mar 2008
- News
Negotiating with Wal-Mart
managing inventory levels and sales and ultimately save customers money while improving their own margins. “Two sides in this sort of negotiation will always differ on price,” Sebenius observes. “However, if that conflict is the... View Details
- 18 Oct 2016
- News
Leading the Way for Women Entrepreneurs
paused in describing herself and her role in founding her company, settling on “business strategy customer leadership person.” Barna urged her to call herself a visionary. The crowd of burgeoning entrepreneurs erupted in applause. Hyman... View Details
- 01 Oct 1998
- News
Supplying Demand
country, he says, "to see the stores as the customer sees them." Along with legions of price-conscious customers, Stemberg's office superstore concept has also attracted its share of imitators. Within two years of opening its doors,... View Details
Keywords: Paul Michelman
- 08 Aug 2018
- News
Getting Life Back in Balance
says. The job is wide ranging, putting Gower in charge of everything from roads and cemeteries to libraries and sewerage systems. “Running a council is no different than running a global corporation. You just have a different customer... View Details
Keywords: Jennifer Myers
- 01 Sep 2003
- News
Globalization Revisited
argued that advances in communications technology were increasingly inspiring consumers around the world to want the same things. Therefore, he declared, international companies should cease to act as “multinationals” that customized... View Details
- 01 Apr 2002
- News
Student Conferences Spark Discussion, Promote Interaction
we think about everything," he remarked. "Information technology has to march in lockstep with business," agreed Verizon CIO Shaygan Kheradpir. Software that automates complex transactions and expanding customer service on the Web are... View Details
- 01 Dec 2003
- News
An Authentic Leader
revenues were less than $750 million. In short order, he became CEO and chairman. When he retired at age 59 in 2001, the company employed 28,000 and revenues exceeded $6.7 billion. George attributes the company’s success to maintaining an uncompromised devotion to... View Details
- 01 Apr 1998
- News
Emerging Information
"a huge chicken-and-egg game" between signing up data suppliers and finding customers willing to pay for the data. But Mueller's perseverance has paid off. Mueller attributes much of Internet Securities' success to learning what View Details
Keywords: Paul Michelman
- 01 Jun 2012
- News
Letters to the Editor
Angie’s List is missing is a service that includes reviews and ratings of customers who fall into the category of slow-pay, no-pay, or threaten-not-to-pay; who threaten to sue; who ask for much more far outside the contract; and who are... View Details
- 12 May 2016
- News
Food Rescue Is on a Mission
models are very powerful,” he explains. “We have trucks that do deliveries, but the innovation is in how we are able to suit local needs, with many different collection models customized for local circumstances.” For Carson, a founder of... View Details
Keywords: Jill Radsken
- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
improve customer targeting, streamline supply chains, and develop new products and services are addressed in the 70 cases published by HBS faculty. The School’s Digital Initiative serves as a hub for this research, which is being... View Details
Keywords: Susan Young
- 01 Jun 1998
- News
Renewing Baker: Tom Michalak, Executive Director of Baker Library
Cole Room, our staff has developed extensive files on more than seventeen hundred companies that recruit at HBS. We have also honed our ability to deliver customized electronic information for particular HBS courses or projects. To what... View Details