Crisis Response Plans - Publications - Faculty & Research

20 Jan 2022
Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

business leaders made during the pandemic fractured their relationship with employees, we recommend managers take these three steps to rebuild trust and, ultimately, loyalty: 1. Take responsibility. First, companies need to acknowledge and take View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

01 Mar 2024
News

On the Radar

Illustration by Brian Stauffer Illustration by Brian Stauffer Our planet is teeming with trillions of viruses and bacteria, most of which are innocuous or even helpful, but some pose a significant risk to public health, animals, and crops. In recent decades,... View Details

Keywords: Janine White; Justice, Public Order, and Safety Activities; Government

21 May 2021
Blog Post

Alumni Spotlight: Cissy Chen (MBA 2019)

throughout the region. I’m a huge believer in responsible capitalism and hope I can become one of the people who can push this forward. The "Reimagining Capitalism" course convinced me that business leaders have a View Details

Research Summary

Mastering Strategy Execution

By: Robert Simons

Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

joining the family business, but had no idea that I'd be asked to assume responsibility for the overall business. When I went off to school, early on, the business was an industrial feeding business with lots of these trucks that went... View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade

02 May 2017
First Look

First Look at New Research: May 2, 2017

moral of this story is not how to do crisis management faster and better in a lightning-fast digital world. It’s that even the nimblest and deftest crisis management response... View Details

Keywords: Carmen Nobel

15 Nov 2011
First Look

First Look: November 15

duopoly rather than to remain a monopolist. Bias in Search Results?: Diagnosis and Response Author:Benjamin Edelman Publication:The Indian Journal of Law and Technology 7 (2011) Abstract I explore allegations of search engine bias,... View Details

Keywords: Sean Silverthorne

24 Sep 2019
Blog Post

Launching a Career in Clean Energy

distribution operations of personnel and supplies for large-scale training exercises and deployments. It was a foundational experience that ultimately drove me to HBS—I realized that I could be, and wanted to be, a leader. What was your career View Details

05 Feb 2019
News

The First Five Years: Karan Shah (MBA 2016)

our growth strategy to diversify the business portfolio. One of my key responsibilities is to ensure that everything we do has a well-documented system and process. A day at work could involve any or all of the activities I mentioned... View Details

07 Jun 2004
Research & Ideas

What Drives Supply Chain Behavior?

be divided into strategic and operational activities. Strategic activities include, among others, long-term capacity planning and network configuration of warehouses, distributors, and retail stores. Examples of operational activities... View Details

Keywords: by Sarah Jane Johnston

February 2015
Case

CLP: Powering Asia

By: George Serafeim, Rebecca Henderson and Dawn Lau

Richard Lancaster, taking over from Andrew Brandler, was the Chief Executive Officer (CEO) of CLP Holdings Ltd., one of the leading power companies in Asia, with operations in China, Southeast Asia, Taiwan, Australia, and India, and an energy portfolio spanning coal,... View Details

Keywords: Energy Generation; Environmental Sustainability; Goals and Objectives; Values and Beliefs; Growth and Development Strategy; Strategic Planning; Energy Industry; Asia; India

Citation

Educators

Purchase

02 Mar 2016
News

David Moss is Rewriting History

the US Constitution, you need to understand the time period from which it emerged, Moss argues, and the problems and personalities that shaped it. Today’s case protagonist is Founding Father James Madison; the question he faces is the debate over the “federal... View Details

Keywords: April White

Web

Considering Retirement - Alumni

current position for years to come, "retirement" has changed for many. Rethinking “Retirement” In many ways, the key to a successful retirement is the same as it is for a successful career: planning. But in the run-up to retirement, too few of us View Details

01 Feb 2010
Research & Ideas

The ‘Luxury Prime’: How Luxury Changes People

make self-serving decisions and ignoring the plight of others. To date, more than a year since the crisis started, despite much public outrage and threats to more strongly regulate the financial industry, there do not seem to be any... View Details

Keywords: by Sarah Jane Gilbert

05 Nov 2021
Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in... View Details

Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail

Web

Case Studies - Social Impact Collaboratory

structure, and a thoughtful investment strategy that aligns with the foundation's mission. CalSTRS Takes on Gun Violence (819079) by Vikram Gandhi and Caitlin Lindsay Reimers Brumme NOVEMBER 2018 (REVISED DECEMBER 2018) In Spring of 2018, Chris Ailman, CIO of the $200... View Details

Web

Finance Awards & Honors - Faculty & Research

Excellence. Emily R. McComb : Recipient of the 2022 HBS Student Association Faculty Teaching Award for exceptional contributions to the graduating class's HBS experience. Ishita Sen : Winner of the 2022 European Finance Association Best Paper Prize in View Details

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

from Latin America, Africa, Turkey, and South Asia exuded this idea of stability, which assured employees, partners, customers, and everyone else. “After the crisis of 2009, the orders increased and our growth rate over the following five... View Details

Keywords: by Sean Silverthorne

11 Mar 2021
News

Leading with Heart

even within that difficulty, I saw such a compassionate side of humanity that I was truly inspired. So I put out this radio appeal in a country that's not my own, and just said, "We've come from India. We have a daughter and can you please help?" And I was staggered... View Details

Web

Kristin W. Mugford | About

roles and became the first female partner in the firm's history. Kristin helped start Bain Capital Credit (founded as Sankaty Advisors), and prior to her retirement was responsible for the oversight of their high yield investments and a... View Details

Publications