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      • August 1992
      • Case

      Procter & Gamble: What's the Story?

      By: Ellen D. Herman and Stephen A. Greyser
      Keywords: Crisis Management; Ethics; Communication; Strategy
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      Herman, Ellen D., and Stephen A. Greyser. "Procter & Gamble: What's the Story?" Harvard Business School Case 593-013, August 1992.
      • June 1992 (Revised June 1993)
      • Case

      Hennessy and Harvey-Jones: Two Responses to the Crisis in Chemicals

      By: Christopher A. Bartlett
      Responding to the crisis in chemicals in the early 1980's, Allied Chemical (U.S.) and ICI (U.K.) appoint new chairmen to revitalize each company's strategy, culture, and organization. Hennessy, an outsider with a background in managing conglomerates, has strong ideas... View Details
      Keywords: Transition; Leading Change; Crisis Management; Management Style; Managerial Roles; Organizational Culture; Corporate Strategy
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      Bartlett, Christopher A. "Hennessy and Harvey-Jones: Two Responses to the Crisis in Chemicals." Harvard Business School Case 392-157, June 1992. (Revised June 1993.)
      • May 1992 (Revised June 1993)
      • Case

      Jan Carlzon: CEO at SAS (A)

      By: Christopher A. Bartlett
      Describes Jan Carlzon's actions on assuming the CEO's responsibility at SAS in a time of financial and organizational difficulty. After tracing Carlzon's development as a manager, it focuses on the way in which he developed, then communicated a clear and motivating... View Details
      Keywords: Communication; Financial Crisis; Employee Relationship Management; Knowledge; Leadership Development; Crisis Management; Motivation and Incentives; Business Strategy; Aerospace Industry
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      Bartlett, Christopher A. "Jan Carlzon: CEO at SAS (A)." Harvard Business School Case 392-149, May 1992. (Revised June 1993.)
      • May 1992 (Revised May 1993)
      • Supplement

      Jan Carlzon: CEO at SAS (B)

      By: Christopher A. Bartlett
      Summarizes Carlzon's new focus externally on building alliances and acquiring travel service companies. Describes the financial problems resulting from the recession and the Gulf War crisis. Designed as an in-class handout to highlight the long-term management... View Details
      Keywords: Acquisition; Financial Crisis; Problems and Challenges; Planning; Leadership; Alliances; Strategy; Air Transportation Industry
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      Bartlett, Christopher A. "Jan Carlzon: CEO at SAS (B)." Harvard Business School Supplement 392-150, May 1992. (Revised May 1993.)
      • May 1992 (Revised August 1996)
      • Case

      NIKE in Transition (A): The Ascendancy of Bob Woodell

      By: Christopher A. Bartlett
      Explores Bob Woodell's tenure as Nike's first COO. Describes development of Woodell's management style, his attempts to develop the organization, and his responses to unforeseen business problems. Changing market forces, new competitors, a build-up of low-end... View Details
      Keywords: Conferences; Crisis Management; Management Style; Marketing Strategy; Organizational Change and Adaptation; Performance Evaluation; Competition
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      Bartlett, Christopher A. "NIKE in Transition (A): The Ascendancy of Bob Woodell." Harvard Business School Case 392-105, May 1992. (Revised August 1996.)
      • March 1992 (Revised December 1992)
      • Case

      Harley-Davidson, Inc.--1987

      By: W. Carl Kester and Julia Morley
      After an LBO and near bankruptcy in the early 1980s, Harley-Davidson makes an astonishing recovery, going public in 1986. Its listing on the New York Stock Exchange in 1987 provides the occasion of an equity analyst to publish a research report in which she must issue... View Details
      Keywords: Leveraged Buyouts; Currency Exchange Rate; Reports; Crisis Management; Going Public; Research; Competition; Auto Industry; Japan; New York (city, NY)
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      Kester, W. Carl, and Julia Morley. "Harley-Davidson, Inc.--1987." Harvard Business School Case 292-082, March 1992. (Revised December 1992.)
      • March 1992 (Revised December 1992)
      • Case

      Salomon and the Treasury Securities Auction

      By: Dwight B. Crane
      Set in June 1991, two months prior to Salomon Brothers' announcement that the firm had violated the Treasury Department's rules governing the auctions of new Treasury securities. Salomon Vice Chairman John Meriwether must decide how to address problems that continue to... View Details
      Keywords: Debt Securities; Managerial Roles; Ethics; Market Transactions; Bonds; Investment Banking; Crisis Management; Auctions; Legal Liability; Banking Industry
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      Crane, Dwight B. "Salomon and the Treasury Securities Auction." Harvard Business School Case 292-114, March 1992. (Revised December 1992.)
      • November 1991 (Revised November 1992)
      • Case

      New Jersey Solid Waste Crisis

      By: Willis M. Emmons III
      Keywords: Wastes and Waste Processing; Crisis Management; New Jersey
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      Emmons, Willis M., III. "New Jersey Solid Waste Crisis." Harvard Business School Case 792-003, November 1991. (Revised November 1992.)
      • October 1991 (Revised January 2002)
      • Case

      Butler Lumber Company

      By: Thomas R. Piper
      The Butler Lumber Co. is faced with a need for increased bank financing due to its rapid sales growth and low profitability. Students must determine the reasons for the rising bank borrowing, estimate the amount of borrowing needed, and assess the attractiveness of the... View Details
      Keywords: Commercial Banking; Financial Crisis; Borrowing and Debt; Financial Strategy; Financing and Loans; Capital Structure; Forecasting and Prediction
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      Piper, Thomas R. "Butler Lumber Company." Harvard Business School Case 292-013, October 1991. (Revised January 2002.)
      • October 1991 (Revised October 1996)
      • Case

      Hawkeye Bancorporation

      By: Krishna G. Palepu
      Hawkeye, a small bank holding company in Iowa, faces difficulties in the mid 1980s as the local Iowa farm economy is in recession. This case provides an opportunity for students to become familiar with bank financial statements, and introduces some issues in market... View Details
      Keywords: Financial Statements; Financial Reporting; Financial Crisis; Economic Growth; Market Participation; Banks and Banking; Governing Rules, Regulations, and Reforms; Private Ownership; Banking Industry
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      Palepu, Krishna G. "Hawkeye Bancorporation." Harvard Business School Case 192-064, October 1991. (Revised October 1996.)
      • September–October 1991
      • Article

      Knee-Deep and Rising: America's Recycling Crisis

      By: George C. Lodge and Jeffrey F. Rayport
      Keywords: Environmental Sustainability; Crisis Management
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      Lodge, George C., and Jeffrey F. Rayport. "Knee-Deep and Rising: America's Recycling Crisis." Harvard Business Review 69, no. 5 (September–October 1991): 128–139.
      • June 1991 (Revised May 1992)
      • Case

      Lithonia Lighting

      By: Nitin Nohria
      In early 1991, Lithonia, the U.S.'s largest manufacturer of lighting fixtures, faced a major slump in the construction business that threatened to cause its first decline in revenues after over a decade of strong growth. With financial pressures from its parent company... View Details
      Keywords: Organizational Structure; Industry Growth; Decision Making; Information Technology; Financial Crisis; Investment; Business Growth and Maturation; Electronics Industry; United States
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      Nohria, Nitin. "Lithonia Lighting." Harvard Business School Case 492-003, June 1991. (Revised May 1992.)
      • April 1991
      • Teaching Note

      Crisis in the Gulf, Teaching Note

      By: Richard H.K. Vietor
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      Vietor, Richard H.K. "Crisis in the Gulf, Teaching Note." Harvard Business School Teaching Note 391-204, April 1991.
      • April 1991 (Revised November 1997)
      • Case

      Levi Strauss & Co. and the AIDS Crisis

      By: Richard S. Tedlow
      Keywords: Health Disorders; Employee Relationship Management; Corporate Social Responsibility and Impact; Apparel and Accessories Industry
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      Tedlow, Richard S. "Levi Strauss & Co. and the AIDS Crisis." Harvard Business School Case 391-198, April 1991. (Revised November 1997.)
      • April 1991 (Revised July 1994)
      • Case

      Southland Corp. (B)

      By: Richard S. Ruback
      Examines Southland's financial difficulties following the LBO in 1987 up to the first restructuring plan in July 1990. The teaching objectives are: to explore the complexities of a failed leverage buyout and the operating restrictions that result from financial... View Details
      Keywords: Leveraged Buyouts; Restructuring; Equity; Insolvency and Bankruptcy; Financing and Loans; Crisis Management
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      Ruback, Richard S. "Southland Corp. (B)." Harvard Business School Case 291-039, April 1991. (Revised July 1994.)
      • April 1991 (Revised August 1993)
      • Case

      Crisis in the Gulf

      By: Richard H.K. Vietor
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      Vietor, Richard H.K. "Crisis in the Gulf." Harvard Business School Case 391-178, April 1991. (Revised August 1993.)
      • January 1991
      • Supplement

      Suzuki Samurai, Supplement

      By: John A. Quelch
      A condensed version of Suzuki Samurai: The Rollover Crisis. Suzuki management must plan a response to a Consumers Union demand for a recall of the Samurai on grounds of its unacceptable propensity to roll over. View Details
      Keywords: Safety; Crisis Management; Auto Industry
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      Quelch, John A. "Suzuki Samurai, Supplement." Harvard Business School Supplement 591-040, January 1991.
      • October 1990 (Revised September 1993)
      • Case

      Changing the Culture at British Airways

      By: John P. Kotter
      In just 10 years, 1980-1990, British Airways turned around both its declining image and financial situation. Focusing on the paramount importance of customer service, British Airways went from "bloody awful" to "bloody awesome." Experiencing a financial crisis in 1981... View Details
      Keywords: Organizational Change and Adaptation; Organizational Culture; Problems and Challenges; Customer Relationship Management; Corporate Strategy; Privatization; Air Transportation Industry; United Kingdom
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      Kotter, John P. "Changing the Culture at British Airways." Harvard Business School Case 491-009, October 1990. (Revised September 1993.)
      • July 1990 (Revised January 1995)
      • Case

      Suzuki Samurai: The Roll-Over Crisis

      By: John A. Quelch
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      Quelch, John A. "Suzuki Samurai: The Roll-Over Crisis." Harvard Business School Case 591-016, July 1990. (Revised January 1995.)
      • April 1990
      • Case

      Perrier Recall: A Source of Trouble

      By: Stephen A. Greyser and Norman Klein
      When a laboratory discovered traces of the carcinogen benzene in bottles of Perrier, Group Perrier of America immediately announced a voluntary U.S. recall of all Perrier brand imported water. This case describes press coverage of the U.S. recall and the worldwide... View Details
      Keywords: Crisis Management; Food and Beverage Industry
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      Greyser, Stephen A., and Norman Klein. "Perrier Recall: A Source of Trouble." Harvard Business School Case 590-104, April 1990.
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