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  • June 2018
  • Teaching Note

Difficult Conversations and Dealing with Challenging Situations at Work

By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details
Keywords: Communication; Communication Intention and Meaning; Human Resources; Employee Relationship Management; Management Skills; Performance; Performance Evaluation; Personal Development and Career; Relationships; Groups and Teams; Social Psychology; Attitudes; Behavior; Conflict and Resolution; Conflict Management; Emotions; Perception; Personal Characteristics; Perspective; Power and Influence; Prejudice and Bias; Reputation; Satisfaction; Trust
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  • 01 Dec 2008
  • News

Designing Change

know.” The goal of presenting Muzak as a hip, unified entity is complicated by the firm’s structure as an organization composed of company-owned and independent affiliates, many of which use different, uncoordinated marketing materials. Presented with a hodgepodge of... View Details
Keywords: Julia Hanna
  • 31 Jul 2012
  • First Look

First Look: July 31

Interorganizational Conflict Authors:Elizabeth Long Lingo, Colin Fisher, and Kathleen L. McGinn Publication:In Handbook of Conflict Management Research, edited by Neal M.... View Details
Keywords: Carmen Nobel
  • 16 Jun 2014
  • Research & Ideas

The Unfulfilled Promise of Educational Technology

the Public Education Leadership Project (PELP), a joint project of HBS and Harvard Graduate School of Education. He is also founder and CEO of the District Management Council, an organization that works with school districts to improve... View Details
Keywords: by Michael Blanding; Education
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

  Working PapersOptimal Reserve Management and Sovereign Debt Authors:Laura Alfaro and Fabio Kanczuk Abstract Most models currently used to determine optimal foreign reserve holdings take the level of international debt as given. However,... View Details
Keywords: Martha Lagace
  • 18 Oct 2011
  • First Look

First Look: October 18

  PublicationsOptimizing Organic Waste to Energy Operations Authors:Bariş Ata, Deishin Lee, and Mustafa H. Tongarlak Publication:Manufacturing and Service Operations Management (forthcoming) Abstract A waste-to-energy firm that recycles... View Details
Keywords: Sean Silverthorne
  • March 2006 (Revised June 2010)
  • Case

Eldeco: Playing in the Big League

By: Arthur I Segel, Nicolas P. Retsinas and Siddarth Yog
In 2001, Pankaj Bajaj is considering whether to go forward with a residential development outside New Delhi. Facing an uncooperative local authority, he must determine how to evaluate the risks of proceeding against the potential loss of a golden opportunity to bring... View Details
Keywords: Developing Countries and Economies; Construction; Government and Politics; Risk Management; Emerging Markets; Business and Government Relations; Conflict and Resolution; Real Estate Industry; New Delhi
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  • 05 Jul 2006
  • First Look

First Look: July 5, 2006

overweighting of minor (but easy to evaluate) attributes that would be overlooked under an all-inclusive price format. The effect of price partitioning on demand can be detrimental or beneficial, consistent with existing conflicting... View Details
Keywords: Sean Silverthorne
  • 07 Aug 2012
  • First Look

First Look: August 7

  PublicationsChange Agents, Networks, and Institutions: A Contingency Theory of Organizational Change Authors:Julie Battilana and Tiziana Casciaro Publication:Academy of Management Journal 55, no. 2 (April 2012) Abstract We develop a... View Details
Keywords: Sean Silverthorne
  • Web

Leadership Execution and Action Planning (LEAP) - Course Catalog

management. It brings these themes together in case discussions and exercises that focus on the personal decisions managers face in high-performance, high-stakes, and career-defining moments. Students will examine leaders in private and... View Details
  • June 2008 (Revised October 2010)
  • Case

Patient Flow at Brigham and Women's Hospital (A)

By: Anita L. Tucker and Jillian Alexandra Berry
Brigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's... View Details
Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts
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  • 05 Jul 2006
  • Op-Ed

Corporate Governance Activists are Headed in the Wrong Direction

management is the responsibility of none other than the corporation's number-one manager, a conflict of interest that is awkward at best. The obvious solution is separating the two positions—a move many Ford... View Details
Keywords: by Joseph Hinsey
  • 24 Feb 2003
  • Research & Ideas

In Troubled Africa, Botswana Flowers

(diamonds) and have managed this resource extremely well. Working with De Beers, the government has consistently and strategically limited its sales of diamonds, striving to keep prices steady over the long run rather than maximizing... View Details
Keywords: by Cynthia Churchwell
  • 01 Feb 1999
  • News

Q&A: Camille Tang Yeh of the Asia-Pacific Research Office

include whether high-performance Asian companies can provide a business model for success in the region, the role of accounting infrastructure in transitional economies, restructuring diversified businesses in emerging markets, and exploring the Asian View Details
Keywords: Educational Support Services; Educational Services
  • December 1998 (Revised October 1999)
  • Case

Han Young Labor Dispute (A), The

Examines the evolution of a labor dispute at the Han Young maquiladora in Tijuana, Mexico. The dispute began over union representation at a 120-worker company, but soon escalated into a source of tension between the United States, Canada, and Mexico, and a test for the... View Details
Keywords: Agreements and Arrangements; International Relations; Labor Unions; Trade; Labor and Management Relations; Conflict and Resolution; Business and Government Relations; Canada; United States; Mexico
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  • 03 Dec 2012
  • HBS Case

HBS Cases: Against the Grain

he respects have said that in Russia it is almost impossible not to pay bribes to get things done. Why? Because local and federal laws conflict as if by design, which leads to gaps that some officials believe they can exploit. But, across... View Details
Keywords: by Martha Lagace; Food & Beverage
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

Readers also benefitted when, in 2008, we began to publish HBS faculty working papers—often the first expressions of emerging ideas on the cutting edge of management research. The most popular paper looks at the dark side of goal-setting,... View Details
Keywords: by Sean Silverthorne
  • 01 Feb 1998
  • News

Not Your Typical Business Conference

Smith Barney; Janet M. Green (MBA '88), partner at Ernst & Young; Ann M. Sarnoff (MBA '87), senior vice president of Nickelodeon; and Nancy C. Walker (MBA '86), general manager of Mosby Consumer Health. Among their words of advice to... View Details
  • February 2011
  • Supplement

The Fox Islands Wind Project (B)

By: Joseph B. Lassiter III and Evan Richardson
Fox Island Wind Cooperative faces criticism from local residents. View Details
Keywords: Business Startups; Renewable Energy; Social Entrepreneurship; Cooperative Ownership; Business and Community Relations; Conflict and Resolution; Environmental Sustainability; Green Technology Industry; Maine
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  • 01 Apr 2001
  • News

Q&A: Suzy Wetlaufer

departments. The fact is, we are a magazine for practicing managers, and practicing managers need good ideas more than six times a year. What are HBR’s goals? As the Economist says, HBR single-handedly sets the agenda for business in the... View Details
Keywords: Susan Young; Publishing Industries (except Internet); Information