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      • Faculty Publications  (1,307)

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      • September–October 2002
      • Article

      Putting Strategy Hypotheses to the Test with Cause-and-Effect Analysis

      By: Dennis Campbell
      Keywords: Strategy; Theory
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      Campbell, Dennis. "Putting Strategy Hypotheses to the Test with Cause-and-Effect Analysis." Balanced Scorecard Report 4, no. 5 (September–October 2002).
      • August 2002 (Revised September 2002)
      • Background Note

      Financial Analysis of Microsoft

      By: William A. Sahlman
      Contains a detailed analysis of Microsoft's financial performance from 1985 to 2001. During this time, Microsoft improved its profitability and cash flow generation--changes that led to a dramatic rise in valuation. Also addresses the issue of determining how much... View Details
      Keywords: Business Ventures; Analysis; Financial Condition
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      Sahlman, William A. "Financial Analysis of Microsoft." Harvard Business School Background Note 803-019, August 2002. (Revised September 2002.)
      • August 2002 (Revised November 2016)
      • Background Note

      Customer Profitability and Lifetime Value

      By: Elie Ofek
      Introduces the central concepts involved in determining customer lifetime value, with detailed analysis and examples from the realm of direct marketing. Implications for marketing strategy and customer relationship management are briefly discussed. View Details
      Keywords: Customer Value and Value Chain; Customer Relationship Management; Customization and Personalization; Product Marketing; Sales; Marketing Strategy; Management Analysis, Tools, and Techniques; Consumer Products Industry
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      Ofek, Elie. "Customer Profitability and Lifetime Value." Harvard Business School Background Note 503-019, August 2002. (Revised November 2016.)
      • August 2002 (Revised June 2006)
      • Case

      Great Dakota Bank: Online Banking

      By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar
      In 2002, Great Dakota Bank's retail division is considering how heavily it should be promoting the company's online banking service. A recent promotional campaign appears to have significantly increased enrollments in online banking, but it is unclear whether the bank... View Details
      Keywords: Banks and Banking; Internet and the Web; Customer Relationship Management; Consumer Behavior; Demand and Consumers; Technological Innovation; Customer Value and Value Chain; Customer Satisfaction; Management; Service Operations; Banking Industry
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      Frei, Frances X., Youngme E. Moon, and Hanna Rodriguez-Farrar. "Great Dakota Bank: Online Banking." Harvard Business School Case 603-011, August 2002. (Revised June 2006.)
      • Other Article

      What Do We Know About Variance in Accounting Profitability?

      By: Anita M. McGahan and Michael E. Porter
      In this paper, we analyze the variance of accounting profitability among a broad cross-section of firms in the American economy from 1981 to 1994. The purpose of the analysis is to identify the importance of year, industry, corporate-parent, and business-specific... View Details
      Keywords: Strategy; United States
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      McGahan, Anita M., and Michael E. Porter. "What Do We Know About Variance in Accounting Profitability?" Management Science 48, no. 7 (July 2002): 834–851.
      • June 2002
      • Article

      Market Triads: A Theoretical and Empirical Analysis of Market Intermediation

      By: Rakesh Khurana
      Keywords: Theory; Markets
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      Khurana, Rakesh. "Market Triads: A Theoretical and Empirical Analysis of Market Intermediation." Journal for the Theory of Social Behavior 32, no. 2 (June 2002).
      • 2002
      • Working Paper

      Mergers and Acquisitions: An Empirical Analysis of Synergies, Externalities and Dynamics

      By: Rachel T.A. Croson and Kathleen L. McGinn
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      Croson, Rachel T.A., Armando R. Gomes, Kathleen L. McGinn, and Markus Nöth. "Mergers and Acquisitions: An Empirical Analysis of Synergies, Externalities and Dynamics." Harvard Business School Working Paper, No. 02-101, June 2002.
      • March 2002
      • Background Note

      Incentive Strategy Within Organizations

      By: Brian J. Hall
      This case serves as a supplement to any course on incentive design and implementation. The analysis first locates incentive strategy within the larger structure of organizations and markets and then helps to define the central components and difficulties of incentive... View Details
      Keywords: Motivation and Incentives; Compensation and Benefits; Performance Evaluation; Strategy; Situation or Environment; Problems and Challenges
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      Hall, Brian J. "Incentive Strategy Within Organizations." Harvard Business School Background Note 902-131, March 2002.
      • March 2002 (Revised June 2005)
      • Case

      AOL Time Warner, Inc.

      By: Stephen P. Bradley and Erin Sullivan
      AOL Time Warner, which has been billed as the "first fully integrated media and communications company of the Internet Century," raises the fundamental question of how value will be created and captured by the merger of AOL and Time Warner. This case describes just how... View Details
      Keywords: Mergers and Acquisitions; Internet and the Web; Value Creation; Organizational Culture; Consolidation; Change Management; Telecommunications Industry; Media and Broadcasting Industry; United States
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      Bradley, Stephen P., and Erin Sullivan. "AOL Time Warner, Inc." Harvard Business School Case 702-421, March 2002. (Revised June 2005.)
      • 2002
      • Chapter

      International Negotiation Analysis

      By: James K. Sebenius
      Keywords: Negotiation; International Relations
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      Sebenius, James K. "International Negotiation Analysis." Chap. 14 in International Negotiation: Analysis, Approaches, Issues. 2nd ed. Edited by Victor Kremenyuk, 229–252. San Francisco: Jossey-Bass, 2002.
      • January 2002
      • Case

      Metromove.com Business Plan

      By: Lynda M. Applegate and Sheila Marcelo
      Enables analysis of a business plan in a volatile market. Also enables analysis of the decisions entrepreneurs must make as they start a new business, develop the concept, choose partners, and find funding. View Details
      Keywords: Business Plan; Decisions; Entrepreneurship; Venture Capital; Business or Company Management; Partners and Partnerships
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      Applegate, Lynda M., and Sheila Marcelo. "Metromove.com Business Plan." Harvard Business School Case 802-117, January 2002.
      • Article

      End the Mythmaking and Return to True Analysis

      By: Joseph B. Fuller
      Keywords: Analyst Forecasts; Analysis
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      Fuller, Joseph B. "End the Mythmaking and Return to True Analysis." Financial Times (January 22, 2002).
      • January 2002
      • Background Note

      Note on Business Model Analysis for the Entrepreneur

      By: Richard G. Hamermesh, Paul W. Marshall and Taslim Pirmohamed
      Describes the primary elements and defining characteristics of a company's business model from the perspective of an entrepreneur. Introduces several analytic techniques and provides illustrative examples of business models to support the analytic framework presented. View Details
      Keywords: Business Model; Entrepreneurship; Framework; Mathematical Methods; Opportunities; Perspective
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      Hamermesh, Richard G., Paul W. Marshall, and Taslim Pirmohamed. "Note on Business Model Analysis for the Entrepreneur." Harvard Business School Background Note 802-048, January 2002.
      • January 2002 (Revised December 2002)
      • Background Note

      A Note on the Value of Information in an Entrepreneurial Venture

      By: Paul W. Marshall
      Uses a decision analysis framework to analyze the value of gaming information before making a full investment in an entrepreneurial venture. View Details
      Keywords: Decisions; Entrepreneurship; Investment; Framework; Business or Company Management
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      Marshall, Paul W. "A Note on the Value of Information in an Entrepreneurial Venture." Harvard Business School Background Note 802-143, January 2002. (Revised December 2002.)
      • January 2002 (Revised February 2002)
      • Case

      Valuing the AOL Time Warner Merger

      By: Lynda M. Applegate, Rena Miller and John N Rei
      On January 11, 2000, AOL and Time Warner announced their intention to merge, creating what AOL CEO Stephen Case and Time Warner CEO Gerald Levin called the 21st century's first fully integrated communications, media, and entertainment company. This case, prepared from... View Details
      Keywords: Mergers and Acquisitions; Management Analysis, Tools, and Techniques; Valuation; Situation or Environment; Media and Broadcasting Industry; Entertainment and Recreation Industry
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      Applegate, Lynda M., Rena Miller, and John N Rei. "Valuing the AOL Time Warner Merger." Harvard Business School Case 802-098, January 2002. (Revised February 2002.)
      • Article

      Enhancing Policy Models with Exploratory Analysis

      By: Arthur C. Brooks and Gregory B. Lewis
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      Brooks, Arthur C., and Gregory B. Lewis. "Enhancing Policy Models with Exploratory Analysis." Journal of Public Administration Research and Theory 12, no. 1 (January 2002): 129–136.
      • 2002
      • Working Paper

      Globalization and Corporate Governance Convergence? A Cross-Country Analysis

      By: Tarun Khanna, Joe Kogan and Krishna G. Palepu
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      Khanna, Tarun, Joe Kogan, and Krishna G. Palepu. "Globalization and Corporate Governance Convergence? A Cross-Country Analysis." Harvard Business School Working Paper, No. 02-041, January 2002.
      • Dec 2001
      • Other Presentation

      Innovation Lecture

      By: Michael E. Porter
      In his lecture, Professor Porter gave a sharp analysis of the Dutch economy. His message was that the Netherlands must watch its step because it is losing momentum as a knowledge-based economy. Not because it is performing badly, but because other countries are doing... View Details
      Keywords: Economics; Netherlands
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      Porter, Michael E. "Innovation Lecture." Institute for Strategy and Competitiveness, The Hague, Netherlands, December 2001.
      • November 2001 (Revised April 2005)
      • Case

      Lonestar

      By: Michael A. Wheeler and Georgia Levenson
      Explores the legal and ethical responsibilities of a manager who believes that he has heard of a serious instance of sexual harassment, but who has been implored by the victim not to report it. Discussion can focus on the immediate problem or be expanded to a broader... View Details
      Keywords: Working Conditions; Management Practices and Processes; Ethics; Crisis Management; Legal Liability
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      Wheeler, Michael A., and Georgia Levenson. "Lonestar." Harvard Business School Case 902-006, November 2001. (Revised April 2005.)
      • October 2001 (Revised October 2017)
      • Case

      Pilgrim Bank (A): Customer Profitability

      By: Frances X. Frei and Dennis Campbell
      Provides a context in which students can explore managerial decision making that is critically informed by data analysis. The setting is a retail bank and the decision making relates to the bank's policy toward online banking. The management team is evaluating whether... View Details
      Keywords: Banks and Banking; Customers; Profit; Banking Industry
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      Frei, Frances X., and Dennis Campbell. "Pilgrim Bank (A): Customer Profitability." Harvard Business School Case 602-104, October 2001. (Revised October 2017.)
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