Publications

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08 Sep 2015
News

What Are a Hospital’s Costs? Utah System Is Trying to Learn

29 Jul 2014
News

To sell Obamacare, officials should learn from state success stories

19 Dec 2014
News

Harvard Family, Work Survey Points To High Expectations, Disappointing Results For Women

July–September 2020
Article

Innovation Contest: Effect of Perceived Support for Learning on Participation

By: Olivia Jung, Andrea Blasco and Karim R. Lakhani

Background: Frontline staff are well positioned to conceive improvement opportunities based on first-hand knowledge of what works and does not work. The innovation contest may be a relevant and useful vehicle to elicit staff ideas. However, the success of the... View Details

Keywords: Contest; Innovation; Employee Engagement; Organizational Learning; Health Care; Health Care Delivery; Innovation and Invention; Organizations; Learning; Employees; Perception; Health Care and Treatment

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Research Summary

Overview

My research seeks to understand and improve service integration across specialized professions and organizations. A critical idea driving my research is that work is becoming more dynamic, complex and interconnected, particularly for work that addresses difficult... View Details

Keywords: Organization Behavior; Health Care Delivery; Team Effectiveness; Organizational Learning

29 Oct 2019
News

Walgreens adds in-store weight loss clinics to gain store traffic

21 Sep 2015
News

Toe to toe

June 2014 (Revised April 2015)
Case

OrthoChoice: Bundled Payments in the County of Stockholm (A)

By: Michael E. Porter, Clifford M. Marks and Zachary C. Landman

It was the waiting that drew the attention of the Stockholm County Council. In 2008, patients seeking a hip or knee replacement in Stockholm County faced wait times of up to two years of sometimes debilitating pain, intermittent missed work and income, and the trials... View Details

Keywords: Bundled Payment; Health Care Quality; Health Care; Sweden; Hip Replacement; Knee Replacement; Orthopedics; Health Care and Treatment; Health Disorders; Health; Health Industry; Sweden

August 2022 (Revised December 2022)
Case

Iluméxico: For Every Family to Have Power

By: Brian Trelstad, Isa Oliveres and Jenyfeer Martinez Buitrago

In 2022, Manuel Wiechers, the CEO of Iluméxico, a for-profit social enterprise that provided off-grid solar energy services in rural Mexico, was finalizing his presentation for the company’s upcoming board meeting. In the 12 years since Wiechers had co-founded... View Details

Keywords: Social Entrepreneurship; Social Enterprise; Energy; Energy Policy; Energy Generation; Energy Sources; Growth Management; Business and Government Relations; Equity; Internet and the Web; Business Model; Energy Industry; Mexico; Latin America

15 Jul 2020
Blog Post

From Teacher to Student: The Important Ways HBS Professors Showed Me How to Lead

leadership. They both require being deeply committed to and supportive of the development of your people, making the extra effort to get to know them fully, and showing View Details

June 2015 (Revised November 2016)
Case

HealthCare.gov: The Crash and the Fix (A)

By: Leonard A. Schlesinger and Paras D. Bhayani

A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. There is a B case that provides the follow on strategy and processes utilized to get the site up and... View Details

Keywords: Organizational Change; Implementing Strategy; Implementation; Government Innovation; Health Care Industry; Health Care Reform; Health Care and Treatment; Government Administration; Governing Rules, Regulations, and Reforms; Organizational Change and Adaptation; Health Industry; Information Technology Industry; United States

07 Jan 2022
News

Learning to Fight

Courtesy Rick Sontag In 1994, Rick Sontag’s (MBA 1968) wife, Susan, was diagnosed with inoperable brain cancer. Thanks to an experimental treatment, Susan survived, though she continues to experience... View Details

Teaching Interest

Contemporary Developing Countries: Entrepreneurial Solutions to Intractable Problems

By: Tarun Khanna

What problems do developing countries face, and how can individuals contribute to solutions rather than awaiting the largesse of the state or other actors? Intractable problems – such as lack of access to education and healthcare, forced reliance on contaminated... View Details

27 May 2020
News

Prepare to Exit

committee, in an industry that was riding the crest of a wave of economic growth. And the job came with all the trappings, like a flexible schedule, unlimited paid time off, and access to Peloton bikes for... View Details

16 Sep 2014
News

Use Data to Fix the Small Business Lending Gap

March 2022 (Revised March 2024)
Case

DaVita Responds to COVID

By: Susanna Gallani and David Lane

Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured... View Details

Keywords: COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States

11 Feb 2002
Research & Ideas

The Quiet Leader—and How to Be One

them; it gets under their skin. While other people would say, "Hey, why are you getting carried away about this?", they care about it. They commit themselves and keep working tenaciously, so that over a period of time they find... View Details

Keywords: by Martha Lagace

27 Jul 2021
Interview

Amy Edmondson on How to Create a Psychologically-Safe Workplace and What to Do If You Don't Work in One

By: Amy C. Edmondson

Harvard Business School Professor and renowned business expert, Amy Edmondson, talks about the growing link between psychological safety at work and the results that high-performing teams accomplish. She details what psychological safety is, how to create a... View Details

Keywords: Psychological Safety; Teaming; Groups and Teams; Trust; Performance

December 2009
Article

From a Declaration of Values to the Creation of Value in Global Health

By: Jim Yong Kim, Joseph Rhatigan, Sachin H. Jain and Michael E. Porter

To make best use of the new dollars available for the treatment of disease in resource poor settings, global health practice requires a strategic approach that emphasizes value for patients, defined as health outcomes per dollar spent. Practitioners and global health... View Details

Keywords: Globalization; Health Care and Treatment; Infrastructure; Service Delivery; Outcome or Result; Poverty; Value Creation