theater - Publications - Faculty & Research

10 Feb 2014
HBS Case

Stressing Safety in South Africa’s Platinum Mines

the language has made that impossible?" Carroll told the executives to figure it out. As the case explains, Anglo hired an industrial theater group to act out various safety-related interactions between miners and supervisors, using... View Details

Keywords: by Carmen Nobel; Manufacturing

13 Sep 2011
First Look

First Look: September 13

co-headlining arena tour with hip-hop superstar Kanye West has been cancelled. Carter knows that continuing the tour, but doing so solo, comes with huge risks, but scaling it back to smaller theaters or postponing the tour altogether has... View Details

Keywords: Sean Silverthorne

17 Mar 2015
First Look

First Look: March 17

even rational in making funding decisions. Drawing on a panel of national experts and comprehensive data from the largest crowdfunding site, we examine funding decisions for proposed theater projects, a category where expert and crowd... View Details

Keywords: Sean Silverthorne

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

holistic consultants who offer classes and seminars on topics such as yoga and meditation, improving communications, creating more balance between work and home life, and expressing oneself using theater exercises. At Coopers &... View Details

Keywords: by Marguerite Rigoglioso

23 Jun 2009
First Look

First Look: June 23

Mirage. Le Cirque and MGM's business models complement one another: MGM makes important capital investments in theaters tailored to CdS's shows that are located in the middle of MGM casinos; CdS acts as a magnet for traffic for an... View Details

Keywords: Martha Lagace

24 Sep 2013
First Look

First Look: September 24

the dimensions of human behavior, decision making, and judgments in carrying out the work of the modern corporation. A most fortuitous event in starting the project was the engagement of our research assistant who has a theater academic... View Details

Keywords: Sean Silverthorne

02 Sep 2014
First Look

First Look: September 2

https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While services already... View Details

Keywords: Sean Silverthorne

28 Apr 2009
First Look

First Look: April 28, 2009

City Metropolitan Opera's general manager Peter Gelb looks back on the first season of a daring experiment to broadcast performances live in high-definition to movie theaters across North America. While the "Live in HD" program... View Details

Keywords: Martha Lagace

November 2017
Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details