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Show Results For
- All HBS Web
(859)
- People (1)
- News (164)
- Research (546)
- Events (3)
- Multimedia (3)
- Faculty Publications (389)
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every... View Details
- 25 Feb 2020
- News
Ink: Your Best Self
now have a holistic framework to think about being more effective and driving my performance, and also to really think about what drives my satisfaction and my own inner joy.” What do you do in the moments when you realize you aren’t... View Details
Keywords: April White
- 13 Jun 2018
- News
The First Five Years: Momchil Filev and Ben Faw (both MBA 2014)
In our latest “First Five Years” interview, we discuss product reviews, lessons learned at HBS, and more with BestReviews.com cofounders Momchil Filev and Ben Faw (both MBA 2014). The company, which they launched in 2014, publishes detailed articles with information... View Details
- 16 Jul 2016
- News
Angie’s List Introduces 'Freemium' Model
Angie’s List CEO Scott Durchslag (MBA 1991) has made many changes to the venerable home-service review website since taking the helm in September 2015, including the creation of a new technology platform for the site. He announced the biggest shift to date last week:... View Details
- 01 Dec 1997
- News
A Conversation with John Doerr (MBA '76)
the most satisfaction in your work? Doerr: Helping great teams come together, led by a terrific entrepreneur, and having them create new products or services that change the world. View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share information, but it fails to... View Details
- 31 Oct 2018
- News
Pitching In for Female Leaders
the game, being it on the pitch, on the side of the pitch, or all the way up to the boardroom. “Personal satisfaction and happiness actually comes in when you start doing something for others and making a difference in the lives of the... View Details
- 01 Dec 2017
- News
In My Humble Opinion: Truth Teller
ahead,” he says of the iconic brand. “What’s important to me is the satisfaction of seeing an organization that has been failing for years become a great place to work, from the shop floor all the way on up, and produce a great result for... View Details
Keywords: Julia Hanna
- 01 Sep 2018
- News
Escape Hatch
Above: Founder Jon Staff at a Getaway tiny house in the Catskills, New York (photo by HollenderX2) Growing up five hours north of Minneapolis, Jon Staff (MBA 2016) was never far from woods, lakes, and a sense of escape. That peace became harder to find while working up... View Details
- 01 Dec 2017
- News
Yoga Inc.
Above: photo by Kevin Frayer/Getty Images On a late summer day in Portsmouth, New Hampshire, in a large carpeted room with a colorful cloth tacked over a dropped fiberboard ceiling, Bob Vaccaro (MBA 1970), short white hair, eyes crinkled with smile lines, sits easily,... View Details
Keywords: Deborah Halber
- 10 Apr 2023
- News
Health Care Systems Need to Better Understand Patients as Consumers
- 02 Jan 2018
- News
Reconsidering Retirement
fiduciary standard for clients. Rebalance now has $525 million under management, but the real satisfaction comes from seeing clients discover a smarter way to save for retirement. “Our clients are smart, and they know that something... View Details
- 01 Sep 2013
- News
Faculty Opinion: No Magic Bullet
getting in shape, it is a process. There's no magic bullet, but in the long run, this process will help you experience a greater level of satisfaction in your life and career. —Robert Steven Kaplan is the Martin Marshall Professor of... View Details
- 01 Mar 2008
- News
Good Luck Charm
at Time Warner, who said the satisfaction she gets from helping deserving local organizations makes her “the luckiest girl in the world.” In 2006, Time Warner gave a total of $50 million to support arts and education in New York City, and... View Details
- 15 Dec 2024
- News
Crucible: Give It Up
been an easy recipe for the satisfaction of looking beyond oneself and connecting with others for a common purpose. There’s nothing like helping kids overcome adversity and teaching them one doesn’t have to merely live with a result; one... View Details
- 13 Jul 2016
- News
From Money to Ministry
sorrows.” Retired since 2013, Quainton now serves as a mentor, helping new ministers find their vocation and calling. “That’s a major satisfaction for me,” he says. “They don’t have any private sector experience and can have trouble... View Details
Keywords: Margie Kelley
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
Ryan Buell (photo by Russ Campbell) Ryan Buell (photo by Russ Campbell) We all wait in lines—at the grocery store, the bank, or a ticket booth, or on hold to speak to a customer service rep about your cable bill. “By one estimate, Americans spend 37 billion hours... View Details
Keywords: Jennifer Myers
- 01 Jun 1997
- News
MBA Program:Rapid Innovation in '96
summer work experience," says Wheelwright. "They've had the same opportunity as their September classmates to find a great position, and they've expressed great satisfaction with this opportunity." Foundations Wheelwright notes that the... View Details
- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
feelings, and self-image. Food is like clothing or shelter: you can get by with the basics, or you can aspire to some aesthetics. The new insistence on food quality may be an outgrowth of a larger need to put more meaning and satisfaction... View Details