order fulfillment - Publications - Faculty & Research

28 Mar 2017
First Look

First Look at New Research, March 28

https://cb.hbsp.harvard.edu/cbmp/product/717028-PDF-ENG Harvard Business School Case 617-010 United Airlines: More Out-and-Back Flying? This case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more... View Details

Keywords: Sean Silverthorne

Web

Advisory Board - Entrepreneurship

the chief architect of Kiva's game-changing product vision. Prior to Kiva, Mick worked on a business process team at Webvan designing a next generation distribution strategy for grocery home delivery, during which he experienced first-hand the high cost of View Details

26 Apr 2011
First Look

First Look: April 26

Stream insisted that their projects were aimed at fulfilling goals of the EU's energy policy (reducing the use of fossil fuels to combat climate change and guaranteed physical availability and affordability of imported fossil fuels). But,... View Details

Keywords: Sean Silverthorne

19 Apr 2023
News

A Kick Start for Latin American Startups

to achieve in order to raise a subsequent round." Part of that hands-on guidance comes in the form of market strategy, fundraising, and talent and customer acquisition. It helps that Saggioro Leal and Lemann have an extensive network in... View Details

Keywords: Maureen Harmon

March 2016 (Revised May 2018)
Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details

Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul

Citation

Educators

Purchase

01 Oct 2001
Research & Ideas

Organizing the Family-Run Business

board do not intrude on each other's territory, the board, management, the shareholders, and the family council must cooperate, coordinate their activities, and communicate well with one another in order to have consistent and mutually... View Details

Web

Winners & Runners-Up | New Venture Competition

Venture Competition Runner-Up, Business Track: Sanso Sanso is helping drug manufacturers produce life-saving biologics more efficiently, in order to deliver cheaper drugs to patients worldwide. Team: Narek Dshkhunyan, MBA 2024; Daniel... View Details

05 Jun 2019
Blog Post

Exploring the Beauty Industry through an Independent Project

partnerships with them entail during my internship at Glamsquad. The data confirmed that beauty brands should seek partnerships with influencers who are perceived as trustworthy and work with them directly, providing brand guidelines and support in View Details

18 Oct 2018
Research & Ideas

How to Use Free Shipping as a Competitive Weapon

shipping fees." Many multichannel strategies to consider Retailers have a number of options when deciding how to fulfill customer orders while attempting to maximize profit and customer satisfaction,... View Details

Keywords: by Kristen Senz; Retail

Web

Demonstration Policy | About

clarifies, the USRR "guarantees the right of students to learn and study and to make a residential campus their home; the right of faculty and instructors to teach, research, and mentor; and the right of staff to do the vital work necessary for the University to View Details

12 Mar 2021
News

My Favorite Case

get intimidated, which served me well throughout my career in Fortune 500 companies, startups, and now as an entrepreneur. That case was the fork in the road of my career, and I have been in marketing ever since. It gave me confidence to explore a new path that has... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

06 Aug 2021
Book

Steve Jobs and the Rise of the Celebrity CEO

dropped in 2000. In the years from 1997 to his death in 2011, Steve became an icon of the business world—the man who defined charisma in the context of enterprise. Four reasons stand out: the creation of Apple Retail, the iPod, the iPhone, and the iPad. We will take a... View Details

Keywords: by Dina Gerdeman

01 Jun 1998
News

Simmons Family Endows Professorship

("Tibby"), have worked hard to establish a fulfilling life that centers on work, family, church, and community. And they have passed their values along to their six children, four of whom have earned MBAs at HBS. Like their parents, the... View Details

22 Apr 2002
Research & Ideas

Does Spirituality Drive Success?

financially fulfilling (for a while), but Schwartz found he was dissatisfied with his own success. He set out to discover the "primary values" in his life, which he said include humility, service, health, and authenticity. He's... View Details

Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild

06 Sep 2022
Blog Post

To Go-Go: A Foodtech Startup Serves Up Scale in Latin America

across four countries. Foodology delivers 200,000 orders a month through apps such as Uber Eats and the Latin American unicorn Rappi, and it has fulfilled more than 2 million View Details

26 Nov 2001
Op-Ed

Why Corporate Budgeting Needs To Be Fixed

able to realize the sales before the end of the quarter and thus fulfill their budget goal and make their bonuses. But the high cost of assembling the goods at a distant location—it required not only the rental of the warehouse but also... View Details

Keywords: by Michael C. Jensen

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

subsidiary in an international market. These sorts of assignments, almost by definition, require individuals to establish direction, communicate that direction (vision and strategies) to diverse stakeholders, and figure out how to motivate the stakeholders to implement... View Details

Keywords: by Linda Hill

03 Oct 2007
Research & Ideas

Dealing with the ‘Irrational’ Negotiator

understanding the group's interests but in understanding its constraints. In order to increase the amount of food sent to disadvantaged countries, the consortium had in the past partnered with American farmers to lobby the U.S. government... View Details

Keywords: by Deepak Malhotra & Max H. Bazerman

Web

Teaching Quantitative Material - Christensen Center for Teaching & Learning

Embracing learning opportunities: Students' mistakes and non-standard approaches can provide powerful learning opportunities. Inquiring into process and application: Including questions and scenarios that challenge students to apply the material in different contexts,... View Details

February 2022
Case

US Foods: Driving Post-Pandemic Success?

By: David E. Bell, Olivia Hull and Amy Klopfenstein

In November 2021, US Foods CEO Pietro Satriano must decide his company’s trajectory following the COVID-19 pandemic. US Foods suffered due to business closures and social distancing during the height of the pandemic. While the situation improved following the return of... View Details