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    • All HBS Web  (1,796)
      • Faculty Publications  (123)

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      • November 2005
      • Article

      A Behavioral Window on the Mind of the Market: An Application of the Response Time Paradigm

      By: Fred W. Mast and Gerald Zaltman
      Keywords: Behavior; Markets; Standards
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      Mast, Fred W., and Gerald Zaltman. "A Behavioral Window on the Mind of the Market: An Application of the Response Time Paradigm." Brain Research Bulletin 67, no. 5 (November 2005): 422–427.
      • October 10, 2005
      • Article

      How Soft Power Is Winning Hearts, Minds and Influence

      By: John A. Quelch
      Citation
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      Quelch, John A. "How Soft Power Is Winning Hearts, Minds and Influence." Financial Times (October 10, 2005), 17.
      • October 2005
      • Column

      The Mind of the Negotiator: When Good People (Seem to) Negotiate in Bad Faith

      By: M. H. Bazerman
      Keywords: Negotiation
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      Bazerman, M. H. "The Mind of the Negotiator: When Good People (Seem to) Negotiate in Bad Faith." Negotiation 8, no. 10 (October 2005). (newsletter.)
      • Column

      The Mind of the Negotiator: Creating Value, Weighing Values

      By: M. H. Bazerman
      Keywords: Negotiation; Value
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      Bazerman, M. H. "The Mind of the Negotiator: Creating Value, Weighing Values." Negotiation 8, no. 4 (April 2005). (newsletter.)
      • Column

      The Mind of the Negotiator: The Dangers of Compromise

      By: M. Bazerman
      Keywords: Negotiation
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      Bazerman, M. "The Mind of the Negotiator: The Dangers of Compromise." Negotiation 8, no. 2 (February 2005). (newsletter.)
      • July 2004
      • Column

      The Mind of the Negotiator: The High Cost of Close Focus

      By: M. H. Bazerman
      Keywords: Negotiation; Cost
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      Bazerman, M. H. "The Mind of the Negotiator: The High Cost of Close Focus." Negotiation 7, no. 7 (July 2004). (newsletter.)
      • Column

      The Mind of the Negotiator: The Winner's Curse

      By: Max H. Bazerman
      Keywords: Negotiation
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      Bazerman, Max H. "The Mind of the Negotiator: The Winner's Curse." Negotiation 7, no. 4 (April 2004). (newsletter.)
      • March 2004 (Revised April 2004)
      • Background Note

      Seeing What's on Red Auerbach's Mind

      By: Joseph B. Lassiter III and John T. Gourville
      Analysis of an interview with Red Auerbach, HBR No. 87201. Alan M. Webber, who conducted the interview, probed for the lessons that Auerbach has learned from a long and productive career coaching and managing the Boston Celtics, a professional basketball team in the... View Details
      Keywords: Markets; Research; Sports; Product Development; Communication Intention and Meaning; Sports Industry
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      Lassiter, Joseph B., III, and John T. Gourville. "Seeing What's on Red Auerbach's Mind." Harvard Business School Background Note 804-160, March 2004. (Revised April 2004.)
      • February 2004
      • Column

      The Mind of the Negotiator: Do You Know When to Walk Away

      By: M. Bazerman
      Keywords: Negotiation
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      Bazerman, M. "The Mind of the Negotiator: Do You Know When to Walk Away." Negotiation 7, no. 2 (February 2004). (newsletter.)
      • February 2004
      • Column

      The Mind of the Negotiator: Escalation of Commitment

      By: Max H. Bazerman
      Keywords: Negotiation
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      Bazerman, Max H. "The Mind of the Negotiator: Escalation of Commitment." Negotiation 7, no. 2 (February 2004). (newsletter.)
      • Column

      The Mind of the Negotiator: Great Expectations

      By: Max H. Bazerman
      Keywords: Negotiation
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      Bazerman, Max H. "The Mind of the Negotiator: Great Expectations." Negotiation 7, no. 1 (January 2004). (newsletter.)
      • Column

      The Mind of the Negotiator: When Self-interest Is Sabotage

      By: Max H. Bazerman
      Keywords: Negotiation
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      Bazerman, Max H. "The Mind of the Negotiator: When Self-interest Is Sabotage." Negotiation 6, no. 12 (December 2003). (newsletter.)
      • November 2003
      • Column

      The Mind of the Negotiator: The Mythical Fixed Pie

      By: Max H. Bazerman
      Keywords: Negotiation
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      Bazerman, Max H. "The Mind of the Negotiator: The Mythical Fixed Pie." Negotiation 1, no. 1 (November 2003). (newsletter.)
      • 2003
      • Book

      When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies

      By: Leslie Perlow
      “Saying yes when you really mean no” is a problem that haunts organizations from start-ups to multi-nationals. It exists across industries, levels, and functions. And it’s exacerbated by a down economy, when the fear of losing one’s job is on everybody’s mind and the... View Details
      Keywords: Conflict and Resolution; Relationships; Business Ventures
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      Perlow, Leslie. When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies. New York: Crown Business, 2003.
      • 2003
      • Book

      How Customers Think: Essential Insights into the Mind of the Markets

      By: Gerald Zaltman
      Keywords: Customers; Cognition and Thinking; Markets
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      Zaltman, Gerald. How Customers Think: Essential Insights into the Mind of the Markets. Boston: Harvard Business School Press, 2003.
      • September 2002
      • Background Note

      Presence of Mind

      By: Michael A. Wheeler
      This case is reflection on the importance of acquiring presence of mind in negotiations. Using a variety of metaphors, the case explores different ways for negotiators to achieve this selfawareness. Athletes experience the phenomenon of "being in the zone," artists and... View Details
      Keywords: Management Skills; Negotiation Tactics; Negotiation Style; Interpersonal Communication; Decision Making
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      Wheeler, Michael A. "Presence of Mind." Harvard Business School Background Note 903-009, September 2002.
      • 1 Aug 2002
      • Other Presentation

      Australian Competitiveness

      By: Michael E. Porter
      Competitiveness presentation at the IIR Leading Minds conference in Sydney, Australia. View Details
      Keywords: Economics; Australia
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      Porter, Michael E. "Australian Competitiveness." Leading Minds Conference, Institute for International Research, Sydney, Australia, August 1, 2002.
      • April 2001 (Revised November 2001)
      • Case

      AvantGo

      By: Alan D. MacCormack and Kerry Herman
      Richard Owen, CEO of AvantGo, is preparing for a meeting in which he will set the human resource policy for the firm going forward. It has been three months since the company's IPO, and given the tremendous cramp in hiring over the six months prior to the IPO, he knows... View Details
      Keywords: Initial Public Offering; Management Teams; Selection and Staffing; Retention; Growth and Development Strategy; Performance Evaluation; Information Technology; Decisions; Information Technology Industry; Service Industry; United States
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      MacCormack, Alan D., and Kerry Herman. "AvantGo." Harvard Business School Case 601-095, April 2001. (Revised November 2001.)
      • February 2001
      • Case

      BarnesandNoble.com (C)

      By: Jeffrey F. Rayport, Dickson Louie and William A. Sahlman
      At the end of 1999, Steve Riggio, the vice chairman and acting CEO of barnesandnoble.com, wonders what his company should do next against Amazon.com, the online retailer who is the leading online book seller in the United States. While barnesandnoble.com has been... View Details
      Keywords: Competitive Strategy; Competitive Advantage; Internet and the Web; Diversification; Brands and Branding; Retail Industry
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      Rayport, Jeffrey F., Dickson Louie, and William A. Sahlman. "BarnesandNoble.com (C)." Harvard Business School Case 901-024, February 2001.
      • October 2000
      • Case

      GE's Two-Decade Transformation: Jack Welch's Leadership Multimedia Case

      By: Christopher A. Bartlett and Meg Wozny
      General Electric is faced with Welch's impending retirement, and the question on many minds is whether anyone can sustain the blistering pace of change and growth characteristic of the Welch era. After briefly describing GE's heritage and Welch's transformation of the... View Details
      Keywords: Leadership; Transformation; Organizational Change and Adaptation
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      Bartlett, Christopher A., and Meg Wozny. "GE's Two-Decade Transformation: Jack Welch's Leadership Multimedia Case." Harvard Business School Multimedia/Video Case 301-040, October 2000.
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