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Teaching Interest

Technology and Operations Management - MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

Keywords: Technology; Operations Management; Operations

June 2007 (Revised October 2007)
Case

Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center

By: Richard M.J. Bohmer, F. Warren McFarlan and Julia Rose Adler-Milstein

Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an information system designed to support the delivery of patient care. The hospitals' CIO, John... View Details

Keywords: Health Care and Treatment; Product Design; Service Delivery; Information Technology; Applications and Software; Health Industry; Boston

December 2012 (Revised April 2025)
Case

AmTran Technology Ltd.

By: Willy Shih, Jyun-Cheng Wang and Karen E. Robinson

As an original design manufacturer (ODM) of television sets and leading supplier to Vizio, a market leader in the U.S. for LCD flat panel TVs, AmTran Technology Ltd. uses what founder Alpha Wu describes as a "WE" model in which western companies perform sales,... View Details

December 1987 (Revised March 1990)
Case

Manufacturers Hanover Corp.: The New Information Technology Organization (B)

By: Lynda M. Applegate and Donna B. Stoddard

Keywords: Information Technology; Organizational Structure

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March 1988 (Revised September 1995)
Case

Xerox Corp.: Leadership of the Information Technology Function (A)

By: Lynda M. Applegate and Donna B. Stoddard

Keywords: Leadership; Information Technology; Information Technology Industry

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May 2014 (Revised June 2014)
Case

Intellectual Property Strategy at North Technology Group—Sailing Downwind

By: Felix Oberholzer-Gee and William W. Fisher III

North Sails is the world's leading sailmaker. The company commands a global market share of more than 50% and is largely responsible for the rapid technological progress in the sailmaking industry over the past 30 years. CEO Tom Whidden needs to consider how to best... View Details

Keywords: Technology; Information Technology; Competitive Advantage; Intellectual Property

August 1988 (Revised March 1990)
Case

Manufacturers Hanover Corp.: The New Information Technology Organization (C)

By: Lynda M. Applegate

Keywords: Banks and Banking; Information Technology; Banking Industry

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21 Jun 2012
Working Paper Summaries

Information Technology and Boundary of the Firm: Evidence from Plant-Level Data

Keywords: by Chris Forman & Kristina McElheran

November 2008
Teaching Note

Royal DSM N.V.: Information Technology Enabling Business Transformation (TN)

By: Lynda M. Applegate and Deborah Soule

Teaching Note for [807167]. View Details

Keywords: Multinational Firms and Management; Knowledge Use and Leverage; Information Technology; Transformation; Consumer Products Industry; Food and Beverage Industry

February 1999 (Revised May 2002)
Teaching Note

MicroAge, Inc.: Orchestrating the Information Technology Value Chain TN

By: Lynda M. Applegate

Teaching Note for (9-398-068). View Details

Keywords: Technology Industry; Arizona

August 1988
Background Note

Note on the Use of Information Technology in Retailing

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June 1990 (Revised January 1992)
Teaching Note

Information Technology & Managerial Effectiveness: Course Overview, Instructors Note

By: Lynda M. Applegate

Keywords: Information Technology; Management

Research Summary

Information Technology and Vertical Integration: Evidence from Plant-level Data (with Chris Forman)

We study the relationship between different margins of information technology (IT) use and vertical integration using plant-level data from the U.S. Census of Manufactures. Focusing on the short-run decision of whether to allocate production output to downstream plants... View Details

1994
Book

Building the Information-Age Organization: Structure, Control, and Information Technologies

By: J. I. Cash Jr., R. G. Eccles, N. Nohria and R. Nolan

Keywords: Organizational Structure; Information Technology

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1993
Chapter

An Assessment of the Productivity Impact of Information Technologies

By: Gary W. Loveman

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September 1997 (Revised October 1997)
Case

Information at the World Bank: In Search of a Technology Solution (B)

By: W. Earl Sasser and Josep Valor

Acting on his vision to make the World Bank a knowledge institution, bank President Wolfensohn announces the creation of an Information and Knowledge Management Council and an Information Solutions Group, headed by a newly nominated CEO, Mohamed Muhsin. This case... View Details

Keywords: Organizational Change and Adaptation; Information Technology; Knowledge Management; Management Teams; Information Management; Banks and Banking; Banking Industry

November 2014
Article

The Trillion Dollar Conundrum: Complementarities and Health Information Technology

By: David Dranove, Chris Forman, Avi Goldfarb and Shane Greenstein

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2014
Working Paper

Cleaning House: The Impact of Information Technology on Employee Corruption and Performance

By: Lamar Pierce, Daniel Snow and Andrew McAfee

This paper examines how firm investments in technology-based employee monitoring impact both misconduct and productivity. We use unique and detailed theft and sales data from 392 restaurant locations from five firms that adopt a theft monitoring information technology... View Details

Keywords: Management Practices and Processes; Information Technology; Ethics; Performance Productivity; Employees

01 Oct 2001
What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

Summing Up Do not read too much into a possible relationship between the development of information technology and the incidence of "upside-down" management. That's the overwhelming message from... View Details

Keywords: by James Heskett

February 2018
Article

Heterogeneous Technology Diffusion and Ricardian Trade Patterns

By: William R. Kerr

This study tests the importance of Ricardian technology differences for international trade. The empirical analysis has three comparative advantages: including emerging and advanced economies, isolating panel variation regarding the link between productivity and... View Details

Keywords: Exports; Comparative Advantage; Technological Transfer; Innovation; Networks; Patents; Residency; Technology Adoption; Trade; Research and Development; Immigration; United States

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