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  • All HBS Web  (4,552)
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  • All HBS Web  (4,552)
    • People  (14)
    • News  (1,736)
    • Research  (1,592)
    • Events  (9)
    • Multimedia  (89)
  • Faculty Publications  (994)
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  • November 2004 (Revised September 2007)
  • Case

The Mitchell Family and Mitchells/Richards

By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term... View Details
Keywords: Family Business; Customer Relationship Management; Knowledge Management; Service Delivery; Organizational Culture; Expansion; Information Technology; Retail Industry
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Edmondson, Amy C., John A. Davis, Corey B. Hajim, and Kelly Mulderry. "The Mitchell Family and Mitchells/Richards." Harvard Business School Case 605-047, November 2004. (Revised September 2007.)
  • 23 Apr 2001
  • Research & Ideas

The Gulf: It’s a Family Affair

A conversation with John Davis, author of "Challenges Facing Family Companies in the Gulf Region" Family Business Review, vol XIII, no. 3, September 2000. Q: Where does View Details
Keywords: by Wendy Guild & Andrea Schulman
  • June 2017
  • Case

American Family Care

By: John Quelch and Leila Roumani
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Quelch, John, and Leila Roumani. "American Family Care." Harvard Business School Case 517-122, June 2017.
  • July 2005 (Revised February 2007)
  • Background Note

Principles of Family Business System Change

By: John A. Davis
Identifies several practical principles to keep in mind when changing a family business system. View Details
Keywords: Family Business; Change Management; Organizational Change and Adaptation
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Davis, John A. "Principles of Family Business System Change." Harvard Business School Background Note 806-011, July 2005. (Revised February 2007.)
  • July 2005 (Revised February 2007)
  • Exercise

Family Business System Action Planning Worksheet

By: John A. Davis
Assist in thinking critically about facilitators and inhibitors to goals and preparing for change in a family business system. View Details
Keywords: Family Business; Change Management; Goals and Objectives; Organizational Change and Adaptation
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Davis, John A. "Family Business System Action Planning Worksheet." Harvard Business School Exercise 806-012, July 2005. (Revised February 2007.)
  • 31 Jul 2017
  • HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

finds equally beneficial lessons in a much different setting: a small family-owned Vietnamese restaurant in Boston’s inner-city neighborhood of Dorchester. Challenges lie in navigating complex family relationships, transitioning from... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 01 Jun 1998
  • News

Simmons Family Endows Professorship

and make time for family life, believe in hard work, and support their communities. The family recently established a fund to create the Roy and Elizabeth Simmons Professorship of Business Administration at... View Details
  • July 2001 (Revised September 2001)
  • Background Note

Definitions and Typologies of the Family Business

By: John A. Davis
Introduces students to the wide variety of family business definitions in literature today. Also reviews prominent typologies of family business systems. View Details
Keywords: Family Business; Body of Literature; System
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Davis, John A. "Definitions and Typologies of the Family Business." Harvard Business School Background Note 802-007, July 2001. (Revised September 2001.)
  • 12 Mar 2014
  • Lessons from the Classroom

Managing the Family Business: Firing the CEO

Editor's note: This is part of a series of occasional columns on managing the family business written by Senior Lecturer John A. Davis. In this article, Davis discusses when to make changes at the top. No one needs convincing that the... View Details
  • 15 Jan 2014
  • Research & Ideas

Managing the Family Business: It Takes a Village

Editor's note: This is the first of occasional columns on managing the family business written by Senior Lecturer John A. Davis. In this first of two articles, Davis discusses leadership models. Part One: Global Norms And The One-leader... View Details
  • 30 Mar 2015
  • Research & Ideas

Managing the Family Business: Preparing to Sell

On important occasions, we gather for family portraits. If you were to take a picture of your family business today, what would it show? Family businesses represent the... View Details
Keywords: by Jonathan Pellegrin; Food & Beverage; Retail
  • 14 Jul 2021
  • News

How Technology Is Re-Shaping Our Families

  • 04 Sep 2015
  • Blog Post

4 Tips for MBA Students with Families

parent at HBS. We recently connected with Debbie Nichols and Aubrey Chavez – members of the HBS Crimson Parents Club – to learn more. Here’s a round-up of what they thought parents should know about HBS.  1.  Don’t worry about being isolated: View Details
  • September 8, 2015
  • Article

Making Better Decisions in Your Family Business

By: Josh Baron, Rob Lachenauer and Sebastian Ehrensberger
Family businesses face complex decisions, from CEO succession to business strategies. A "four-room" model helps structure decision-making in these businesses: Owner Room (ownership goals and board election), Board Room (performance monitoring and CEO appointment),... View Details
Keywords: Family Business; Decisions; Business Strategy; Goals and Objectives; Management Succession; Talent and Talent Management
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Baron, Josh, Rob Lachenauer, and Sebastian Ehrensberger. "Making Better Decisions in Your Family Business." Harvard Business Review (website) (September 8, 2015).
  • 24 Nov 2015
  • Research & Ideas

Developing Your Next CEO for the Family Business

as CEO. I agree but CEO selection is more complex for family companies. Options for Family Companies In family companies, you also have the choice of View Details
Keywords: Retail; Auto
  • December 6, 2013
  • Article

Family Businesses Shouldn't Hunt for Superstar CEOs

By: Josh Baron and Rob Lachenauer
This article discusses the challenges faced by family businesses when it comes to succession planning, particularly in selecting an outside CEO. It presents a case study of a third-generation family business looking for an external CEO, named "Mr. Wonderful," to manage... View Details
Keywords: Family Business; Management Succession
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Baron, Josh, and Rob Lachenauer. "Family Businesses Shouldn't Hunt for Superstar CEOs." Harvard Business Review (website) (December 6, 2013).
  • October 1997
  • Background Note

Family Firms in the Newspaper Industry

Changes in newspaper publishing, specifically the introduction of new technology and concurrent changes in tax policy, which led to a consolidation of the industry are described. Also describes the transformation of family firms into public corporations in response to... View Details
Keywords: Business or Company Management; Family Business; Journalism and News Industry
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Barnes, Louis B., and Peter K. Botticelli. "Family Firms in the Newspaper Industry." Harvard Business School Background Note 898-075, October 1997.
  • 12 PM – 1 PM EST, 17 Nov 2016
  • Webinars: Trending@HBS

Global Family Offices: Trends & Opportunities

Over the last few years, substantial growth in family offices (FOs) has resulted in their emergence as a significant investor class. There are an estimated 2,500 FOs globally, controlling $7+ trillion in assets; approximately 300 of these FOs manage over $5 billion... View Details
  • August 2006 (Revised July 2007)
  • Background Note

Governance of the Family Business Owners

By: John A. Davis
Reviews the principal ways in which the owners of a family business achieve their governance objectives of a suitable identity and sensible direction and the discipline to achieve these. Covers the responsibilities and rights of owners, plus governance procedures,... View Details
Keywords: Family Business; Corporate Governance; Governing Rules, Regulations, and Reforms; Goals and Objectives; Family Ownership
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Davis, John A. "Governance of the Family Business Owners." Harvard Business School Background Note 807-021, August 2006. (Revised July 2007.)
  • 31 Jul 2017
  • News

It’s Hard to Fix the Family Business Without Offending the Family

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