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Show Results For
- All HBS Web
(1,559)
- News (209)
- Research (1,170)
- Events (2)
- Multimedia (6)
- Faculty Publications (431)
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- 01 Sep 2011
- News
Alumni Book Briefs
loyalty) into a full-fledged management system that results in extraordinary financial and competitive results. They define the fundamental concept of Net Promoter; explain its connection to a company’s growth and sustained success; demonstrate the power of the... View Details
- 01 Sep 2012
- News
What’s the Big Idea?
Issue Focus: Ideas & Impact Illustration by Timothy Cook An Intellectual Capital: Some Influential HBS Ideas, at a Glance Pleasure in Progress Teresa Amabile It sounds so obvious: Employees who make meaningful progress in their work enjoy... View Details
- 01 Jun 2005
- News
Transforming the IRS
traditional services on the telephones and in local offices, and offered new electronic services for filing, paying, and information. Why did you change the way the IRS measures employee performance? View Details
- 01 Dec 2010
- News
Faculty Books
critical performance variables are we tracking? What strategic boundaries have we set? How are we generating creative tension? How committed should our employees be to helping each other? And what strategic... View Details
- 28 Sep 2017
- News
Alumni-Founded Aerospace Pioneer Orbital Acquired for $7.8 Billion
two years ago, and will make Northrop the fourth-largest Pentagon contractor. In a statement about the deal, Thompson said: “The unique alignment in culture and mission offered by this transaction will allow us to maintain strong operational View Details
- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain improving performance to... View Details
- 01 Mar 2023
- News
Happy Monday
employees felt about the program and how they were using it. “We’ve never seen our employees answer a survey so fast. Usually it takes some follow-up, but we had results within 15 minutes,” observes... View Details
- 01 Jun 1998
- News
Short Takes
positive motivational value, how employees at lower levels viewed the fairness of incentive plans, and whether incentives had an effect on corporate performance. The results were surprising. Most noteworthy: making pay contingent on View Details
Keywords: Orna Feldman and Caroline Chauncey
- 01 Dec 2008
- News
Lesson from the Fall
The awarding of “up-front” bonuses — before cash and profits from commercial endeavors — invites employees to maximize their short-term interests while compromising the company’s long-term interests. Systems of reward that ignore... View Details
- 01 Dec 2017
- News
2017 in Education: Investing in the Next Generation of Workers
Business needs to care about the performance of students in the public education system, from preschool through college. It is the primary source of future employees for every business. It’s also where the... View Details
- 01 Jun 1998
- News
Diversity and Community
that IBM needs to make adjustments to improve its business performance relative to the DNG's constituent group. For example, a DNG of IBM employees with disabilities, aware that IBM possessed certain... View Details
Keywords: Garry Emmons
- 07 Sep 2021
- News
One Degree of Difference
Courtesy Paris Wallace Courtesy Paris Wallace At 70 employees strong, the Boston-based digital company Ovia Health is on the smallish-but-mighty size compared to the rest of the local tech hub. Competing for talent is tough. While those... View Details
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
- 01 Feb 1999
- News
Short Takes
members of a work team believe that well-intentioned efforts, regardless of outcome, will neither be seen negatively nor lead to punishment or rejection? New research by HBS assistant professor Amy C. Edmondson shows that such teams are more able to learn - and,... View Details
Keywords: Judith A. Ross
- 09 Jul 2024
- News
On Balance
companies that want to perform a gender-pay-gap audit and a campaign to encourage men to take parental leave, “because we know that changes the dynamic of who does what in the home, in terms of unpaid labor, and facilitates women... View Details
- 01 Mar 2015
- News
Providing an Environment for Ideas to Grow
of internationalizing firms’ policies that require employees of diverse skill sets to adopt English as their business language. For the past four years, with extensive support from the School’s research centers in Asia, Europe, and Latin... View Details
- 01 Jun 2000
- News
Books
today's top executives must build organizations in which the new can constructively displace the old and where talented employees are encouraged to help formulate company strategy. "Successful e-leaders focus on two things: a new approach... View Details
- 26 Oct 2011
- News
On Top, Down Under
also notable for its activity in the community, “investing millions of dollars, and with nearly one-third of employees volunteering their time to help out with community-based organizations,” the Australian reported. In 2010, for the... View Details
- 01 Jun 2010
- News
Get Well Soon
Art by James Yang/Getty Images Health-care reform is more than a political football. For twenty years it’s been a ground-level topic of increasing importance for the administrators, physicians, nurses, and frontline employees who interact... View Details
- 01 Jun 1997
- News
Short Takes
statistical data from five hundred business groups in India and spoke to dozens of managers in Malaysia, Indonesia, and Chile. The pair found that companies outside the United States perform better when they replicate the quality... View Details
Keywords: Judith A. Ross