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- All HBS Web
(215)
- News (84)
- Research (81)
- Events (1)
- Multimedia (11)
- Faculty Publications (27)
- Web
Shaping the Learning Environment - Christensen Center for Teaching & Learning
transition to participant-centered learning can be difficult for both teacher and student. It is critical to create a climate of empathy that encourages students to share their ideas. Transcript The Learning Contract Jim Heskett Professor... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
discovering design principles that can act as building blocks to a great product or service experience. The teaching note outlines three examples, using real stories from students to illustrate each one: Solve problems with empathy and... View Details
- Portrait Project
Soley Olafsson
diagnosed and treated patients with sicknesses of all kinds. Life can be hard, and sickness can make it harder. I have devoted my life to trying to temper that sickness – trying to cure or treat to the best of my abilities. As a future doctor, I hope my own experiences... View Details
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
whenever there is a reaction from him," says Wasynczuk. "That empathy leads them to understand some of the differences that motivate each side and makes them feel like they want to do something with the other person." As... View Details
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
in part because their backs were killing them when they worked at home, and they weren’t allowed to bring their office chairs home. The policy communicated a lack of empathy and general cluelessness about the employee experience—signals... View Details
Keywords: by Jen McFarland Flint
- 22 Dec 2020
- Blog Post
The Forward Fellowship Convinced Me That I Belong at HBS
It’s unlikely that you’ll have a conversation with me where I don’t find a way to namedrop the great Commonwealth of Kentucky, and I’ve even have had the unique opportunity to jumpstart a club on campus dedicated to increasing awareness and View Details
- 25 Sep 2023
- Blog Post
HBS Latino Student Association Spotlight: Ana Barrera (MBA 2024)
discussions in Aldrich Hall, my aim is to leverage data and empathy to advocate for disadvantaged voices, especially as diversity and inclusion face challenges due to the Supreme Court’s decision on affirmative action. When I travel the... View Details
- 17 Jan 2023
- Book
Good Companies Commit Crimes, But Great Leaders Can Prevent Them
convicted Enron executives—he concluded that their crimes were seldom calculated, but rather inspired by gut feelings and a striking absence of empathy for the clients who lost their money. Soltes talked to HBS Working Knowledge about the... View Details
Keywords: by Lane Lambert
- 13 Jun 2019
- Blog Post
Expanding My Worldview Through FIELD Global Immersion
the most successful business in one country may fail in another if it doesn’t develop customer empathy in the new market. Just ask Walmart about how their expansion into South Korea went (not well). Karaoke, local coffee shops, frequent... View Details
- Web
Design Thinking Course | HBS Online
ideas for solutions Apply creative solutions and behavior-change analysis to innovation development and internal team processes Develop a strategic innovation toolkit and learn when and how to apply design thinking and innovative problem-solving tools and exercises... View Details
- 12 Oct 2022
- Blog Post
11 Stories from HBS PRIDE for National Coming Out Day
brave – for having such empathy that my pain had become her pain. This National Coming Out Day, I reflect on my experience, and leave you with two thoughts. First, no matter what challenge (coming out or otherwise) you may face in your... View Details
- 12 Jun 2023
- Blog Post
What Does PRIDE at HBS Mean to You?
thankful for. It’s been so affirming and validating to have a community that shares a sense of empathy and actively engages in supporting one another. The friends I’ve made through PRIDE are ones I chat with about exploring my own... View Details
- 06 Jul 2011
- Research & Ideas
Are You a Level-Six Leader?
"transactional" leaders. Level One: Sociopath At the base of the model is the person who literally serves no one: the Sociopath. The Sociopath, afflicted with what the Diagnostic and Statistical Manual of Mental Disorders (DSM-III) describes as antisocial... View Details
Keywords: by Mitch Maidique
- 12 Mar 2021
- News
My Favorite Case
the world in the same way. Understanding those who don’t agree with you is time-consuming and takes real effort. Some have said that this may require achieving a degree of empathy with those folks. A more practical and palatable phrase... View Details
- 27 Mar 2017
- Blog Post
Should Entrepreneurs Get an MBA?
from a minimum viable product. The Entrepreneurship Club members provided a knowing empathy in tough spots and solid advice that propelled us forward. It hasn’t ended with graduation: a close friend from HBS just helped revamp our... View Details
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
culture, but ensuring strong collaboration more broadly. After all, bias prevents empathy and trust—two key qualities in successful team collaboration. So, if dire headlines flash on your phone or spending falls short of expectations,... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
- 01 Jan 2002
- News
Egon P.S. Zehnder (MBA '56)
in potential employees. "Our primary goal is to gauge the integrity and empathy of these young men and women," he says. If you think it's hard to get into Harvard Business School, consider what it takes to land a job as a consultant at... View Details
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
people feel they can't afford." That is why, she continued, it is so important to have real friends with good memory who can be our sounding boards. "Listening to others works better if you can show empathy and put yourself in the other... View Details
Keywords: by James Heskett
- 14 Feb 2019
- Blog Post
LOVE At HBS
love to her patients and the people around her, always thinking about others first. I did not realize her love could have such a big impact on my life when I was a child. But gradually I realized she was the reason I am such a loving and optimistic person. I have... View Details
- 11 Jul 2023
- Blog Post
Second Life: Reflections on Complementing Success with an Encore Career
drum, demonstrating that empathy allows us to relate to each other on a more informal basis, driving collaboration and innovation. If you can get people passionate about something beyond just themselves, you kindle common interests and... View Details