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- All HBS Web
(295)
- News (112)
- Research (137)
- Multimedia (2)
- Faculty Publications (53)
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- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
president and CEO of Estée Lauder International Inc. "Ted's writings taught me that relationship management is particularly relevant in a global business," she adds. "I knew every single department View Details
- 13 Oct 2009
- Research & Ideas
7 Lessons for Navigating the Storm
like after the crisis requires a keen understanding of the changing needs of your customers. One example from the current crisis is the extent to which consumers have shifted from expensive luxury goods to more practical items. That's why high-end View Details
Keywords: by Martha Lagace
- 18 Apr 2007
- HBS Case
How Magazine Luiza Courts the Poor
an amazing influence on customer behavior. Launched in 1957 with a single department store, Magazine Luiza operated as a family-run business until 1991, when the niece of one of the founders, Luiza Helena Trajano Rodrigues, assumed the... View Details
- 21 Nov 2005
- Research & Ideas
Making Credibility Your Strongest Asset
power of his idea. But Rovell knew that T.V. and newspaper sports departments are flooded with resumes and demo tapes from thousands of wannabe reporters. To ensure that his material wouldn't be lost in the shuffle, he mailed it in the... View Details
Keywords: by Michael Wheeler
- 09 Mar 2009
- Research & Ideas
How to Revive Health-Care Innovation
in creating the personal computer industry; the department store Dayton-Hudson launched Target; and Hewlett-Packard created and grew to dominate the disruptive ink-jet printer business. When they follow the... View Details
- 11 Sep 2012
- First Look
First Look: September 11
by inventory shrinkage and cash shortage. Using two store-level datasets from the convenience store industry, we find that relative wages are negatively associated with employee theft after we control for each store's employee... View Details
Keywords: Sean Silverthorne
- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
materials that enables impoverished Mexican families to build their own housing; or in Brazil, with Kodak's no-frills camera/film packages, or the department store Magazine Luiza's merchandise, payment... View Details
Keywords: by Garry Emmons
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
Susanna Gallani, and Tatiana Sandino Abstract—We analyze the effects of a field experiment introducing a values-based 360-degree assessment system at an Indian retailer. The director intended to encourage store managers, rewarded based on... View Details
Keywords: Dina Gerdeman
- 29 Oct 2000
- Research & Ideas
Building a Powerful Prestige Brand
locate their goods in high-traffic locations, where consumers felt free to make on-the-spot "impulse" purchases. This meant the surroundings must be beautiful, exclusive, and comfortable for consumers. Department View Details
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
source of competitive advantage. Field's brand was built on the appealing, elegant, retail experience or encounter in a department store defined by quality goods that have Field's name on them.—Nancy F.... View Details
Keywords: by Martha Lagace
- 08 Mar 2016
- Research & Ideas
Solving an Economic Mystery Surrounding Argentina and Chile
country is home to a range of internationally competitive firms, from Falabella, the largest department store chain in Latin America, to LATAM, the largest airline group and a member of the One World... View Details
Keywords: by Sean Silverthorne
- 20 Nov 2012
- First Look
First Look: November 20
the U.S. Department of Agriculture's approval of genetically modified organisms (GMOs), we find that product assessments by powerful stakeholders and peer agencies influence product approval and that their effects vary under different... View Details
Keywords: Sean Silverthorne
- 01 Nov 2016
- First Look
First Look - November 1, 2016
the increasing role of technology (digital and mobile) as well as the use by consumers of alternative signals of status, such as wearing less prominently branded apparel, being less conformist (e.g., entering a luxury store in a casual... View Details
Keywords: Sean Silverthorne
- 18 Aug 2011
- Lessons from the Classroom
Business Plan Contest: 15 Years of Building Better Entrepreneurs
on what you need to achieve as a company, you're toast." Daniel Gulati and Vivian Weng (both MBA '11) were semifinalists in the 2010 contest with FashionStake, a "community-curated marketplace for independent fashion" that circumvents the traditional View Details
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
standard for workers in construction, farming, and other professions that require strenuous outdoor labor. SMI built a successful national sales base from its headquarters in Massachusetts by establishing channels with large department... View Details
- 26 Apr 2016
- First Look
April 26
its stores and its supply chain, lower levels of greenhouse gas emissions, safer products for customers and manufacturers, and better treatment of its workers. The company promoted the idea that its size gave it significant influence in... View Details
Keywords: Sean Silverthorne
- 19 Apr 2004
- Research & Ideas
Ground-Floor Opportunities for Retail in India
diversified from there. Now, as CEO and managing director of Pantaloon Retail (India) Limited, he oversees thirty-two department stores in fifteen cities. "Ordinary people are buying what the rich can... View Details
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
Point: Which Stores Will Survive? book excerpt Will The Internet Push Grocery Retailers Over The Edge? From Retail Revolution: Will Your Brick-and-Mortar Store Survive? By Rajiv Lal, Jose Alvarez and Dan... View Details
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
brands. However, retail then becomes a real estate play, as is true in Japanese department stores. Alvarez: This isn't something that would happen overnight but you could imagine it as people get more and more comfortable in the online... View Details
- 31 Dec 2012
- Research & Ideas
Most Popular Stories of 2012
Published: March 5, 2012 The stuffy department store chain has become emboldened under new CEO Ron Johnson, with plans for an innovative store upgrade, simplified prices, and a... View Details
Keywords: by Staff