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  • December 2004 (Revised March 2006)
  • Background Note

Decision Trees

By: Robin Greenwood and Lucy White
This case introduces decision analysis. Using a simple example, it illustrates the use of probability trees and decision trees as tools for solving business problems. View Details
Keywords: Decision Making
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Greenwood, Robin, and Lucy White. "Decision Trees." Harvard Business School Background Note 205-060, December 2004. (Revised March 2006.)
  • October 2013
  • Case

Decision Making at the Top: The All-Star Sports eBusiness Division

By: David A. Garvin and Michael A. Roberto
Describes a senior management team's strategic decision-making process. The division president faces three options for redesigning the process to address several key concerns. The president has extensive quantitative and qualitative data about the process to guide him... View Details
Keywords: Decision Choices and Conditions; Management Teams; Performance Improvement; Planning; Mathematical Methods; Strategy
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Garvin, David A., and Michael A. Roberto. "Decision Making at the Top: The All-Star Sports eBusiness Division." Harvard Business School Case 314-010, October 2013.
  • December 2002
  • Guest Column

Bringing Research on Judgement and Decision Making to Public Policy

By: M. H. Bazerman
Keywords: Research; Judgments; Decision Making; Policy
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Bazerman, M. H. "Bringing Research on Judgement and Decision Making to Public Policy." APS Observer (December 2002). (short piece.)
  • August 1993 (Revised December 1997)
  • Background Note

Decision Analysis

Describes decision analysis, a systemic approach for analyzing decision problems. A running example illustrates problem structuring (decision trees), probability assessment and endpoint evaluation, folding back the tree as a method of analysis, and sensitivity... View Details
Keywords: Analysis; Decision Making
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Wu, George. "Decision Analysis." Harvard Business School Background Note 894-004, August 1993. (Revised December 1997.)
  • 2003
  • Book

Negotiation Analysis: The Science and Art of Collaborative Decision Making

By: Howard Raiffa, John Richardson and David Metcalfe
Keywords: Negotiation; Theory; Cooperation; Decision Making
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Raiffa, Howard, John Richardson, and David Metcalfe. Negotiation Analysis: The Science and Art of Collaborative Decision Making. Cambridge: Harvard University Press, 2003.
  • 2011
  • Other Unpublished Work

The Impact of Forward-Looking Metrics on Employee Decision Making

By: Pablo Casas-Arce, Francisco de Asis Martinez-Jerez and V.G. Narayanan
Keywords: Decision Making; Employees; Measurement and Metrics
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Casas-Arce, Pablo, Francisco de Asis Martinez-Jerez, and V.G. Narayanan. "The Impact of Forward-Looking Metrics on Employee Decision Making." January 2011.
  • November 2022 (Revised February 2024)
  • Exercise

Managing Customer Retention at Teleko

By: Eva Ascarza
This exercise aims to teach students about 1) Targeting Policies; and 2) Algorithmic decision making, and 3) Retention management. View Details
Keywords: Algorithmic Decision Making; Marketing Strategy; Customer Focus and Relationships
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Ascarza, Eva. "Managing Customer Retention at Teleko." Harvard Business School Exercise 523-005, November 2022. (Revised February 2024.)
  • June 2020
  • Article

The Isolated Choice Effect and Its Implications for Gender Diversity in Organizations

By: Edward H. Chang, Erika L. Kirgios, Aneesh Rai and Katherine L. Milkman
We highlight a feature of personnel selection decisions that can influence the gender diversity of groups and teams. Specifically, we show that people are less likely to choose candidates whose gender would increase group diversity when making personnel selections in... View Details
Keywords: Behavior And Behavioral Decision Making; Organizational Studies; Decision Analysis; Economics; Decision Making; Behavior; Analysis; Organizations; Diversity; Gender
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Chang, Edward H., Erika L. Kirgios, Aneesh Rai, and Katherine L. Milkman. "The Isolated Choice Effect and Its Implications for Gender Diversity in Organizations." Management Science 66, no. 6 (June 2020): 2752–2761.
  • August 2023 (Revised May 2024)
  • Case

Dicerna Pharmaceuticals: Decision Making in Clinical Trial Design and Operations

By: Satish Tadikonda and Amanda McEwen
The success or failure of Dicerna Pharmaceuticals (Dicerna) as an emerging pharmaceutical company would likely hinge on its lead drug candidate Nedosiran and the company’s ability to see it successfully through clinical development. Ralf Rosskamp, Chief Medical... View Details
Keywords: Business Strategy; Health Testing and Trials; Product Development; Governing Rules, Regulations, and Reforms; Pharmaceutical Industry
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Tadikonda, Satish, and Amanda McEwen. "Dicerna Pharmaceuticals: Decision Making in Clinical Trial Design and Operations." Harvard Business School Case 824-018, August 2023. (Revised May 2024.)
  • August 2016
  • Article

Asymmetric Effects of Favorable and Unfavorable Information on Decision-making Under Ambiguity

By: Alexander Peysakhovich and Uma R. Karmarkar
Most daily decisions involve uncertainty about outcome probabilities arising from incomplete knowledge, i.e., ambiguity. We explore how the addition of partial information affects these types of choices using theoretical and empirical methods. Our experiments in both... View Details
Keywords: Ambiguity; Decision Making; Outcomes; Information; Decision Choices and Conditions; Outcome or Result
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Peysakhovich, Alexander, and Uma R. Karmarkar. "Asymmetric Effects of Favorable and Unfavorable Information on Decision-making Under Ambiguity." Management Science 62, no. 8 (August 2016).
  • 1998
  • Book Review

Book Review of Organizational Decision Making edited by Z. Shapira

By: M. H. Bazerman
Keywords: Organizations; Decision Making
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Bazerman, M. H. "Book Review of Organizational Decision Making edited by Z. Shapira." Contemporary Psychology 43 (1998): 97–99.
  • 1983
  • Book

Decision Making at the Top: The Shaping of Strategic Direction

By: Gordon Donaldson and J. W. Lorsch
Keywords: Management Teams; Decision Making
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Donaldson, Gordon, and J. W. Lorsch. Decision Making at the Top: The Shaping of Strategic Direction. New York: Basic Books, 1983.
  • March 1999
  • Book Review

Book Review of Organizational Decision Making edited by Z. Shapira

By: M. H. Bazerman
Keywords: Organizations; Decision Making
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Bazerman, M. H. "Book Review of Organizational Decision Making edited by Z. Shapira." Administrative Science Quarterly 44, no. 1 (March 1999): 176–79.
  • August 1974 (Revised June 1975)
  • Background Note

Decision Analysis

Summary of the main concepts of (simple) decision trees--structuring a problem, assigning endpoint values, using probabilities, averaging out and folding back. Also treats risk profile. View Details
Keywords: Analysis; Decision Making
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Jackson, Barbara B. "Decision Analysis." Harvard Business School Background Note 175-033, August 1974. (Revised June 1975.)
  • February 1975 (Revised November 1986)
  • Background Note

Note on the Use of Experience Curves in Competitive Decision Making

Describes the experience curve concept, details of its application, uses in competitive analysis, and a number of caveats and limitations. View Details
Keywords: Decision Making
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Hammond, John S. "Note on the Use of Experience Curves in Competitive Decision Making." Harvard Business School Background Note 175-174, February 1975. (Revised November 1986.)
  • December 2012
  • Article

Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty

By: Max Bazerman and Francesca Gino
Early research and teaching on ethics focused on either a moral development perspective or philosophical approaches, and used a normative approach by focusing on the question of how people should act when resolving ethical dilemmas. In this paper, we briefly describe... View Details
Keywords: Ethical Decision Making; Corruption; Unethical Behavior; Behavioral Decision Research; Behavior; Ethics
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Bazerman, Max, and Francesca Gino. "Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty." Annual Review of Law and Social Science 8 (December 2012): 85–104.
  • June 2023
  • Article

When Does Uncertainty Matter? Understanding the Impact of Predictive Uncertainty in ML Assisted Decision Making

By: Sean McGrath, Parth Mehta, Alexandra Zytek, Isaac Lage and Himabindu Lakkaraju
As machine learning (ML) models are increasingly being employed to assist human decision makers, it becomes critical to provide these decision makers with relevant inputs which can help them decide if and how to incorporate model predictions into their decision... View Details
Keywords: AI and Machine Learning; Decision Making
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McGrath, Sean, Parth Mehta, Alexandra Zytek, Isaac Lage, and Himabindu Lakkaraju. "When Does Uncertainty Matter? Understanding the Impact of Predictive Uncertainty in ML Assisted Decision Making." Transactions on Machine Learning Research (TMLR) (June 2023).
  • Article

Research: The Rise of Partisan Media Changed How Companies Make Decisions

By: Jonas Heese and Vishal P. Baloria
Keywords: Public Relations
Citation
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Heese, Jonas, and Vishal P. Baloria. "Research: The Rise of Partisan Media Changed How Companies Make Decisions." Harvard Business Review (website) (October 31, 2017).
  • 2018
  • Working Paper

Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment

By: Jason Acimovic, Chris Parker, David F. Drake and Karthik Balasubramanian
When workers make operational decisions, the firm's global knowledge and the workers’ domain-specific knowledge complement each other. Oftentimes workers have the final decision-making power. Two key decisions a firm makes when designing systems to support these... View Details
Keywords: Employees; Decision Making; Training; Performance Improvement; Money; Mobile Technology; Developing Countries and Economies; Financial Services Industry
Citation
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Acimovic, Jason, Chris Parker, David F. Drake, and Karthik Balasubramanian. "Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment." Harvard Business School Working Paper, No. 18-106, May 2018.
  • April 1996 (Revised March 2008)
  • Exercise

Canonical Decision Problems

Involves seven canonical decision problems--basic problems in management that arise with surprising frequency. Although these exercises are simplified versions of these problems, they have been written to preserve the "essence" of the decision situations. The problems... View Details
Keywords: Decision Choices and Conditions; Management Skills; Negotiation; Problems and Challenges
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"Canonical Decision Problems." Harvard Business School Exercise 396-308, April 1996. (Revised March 2008.)
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