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Show Results For
- All HBS Web
(992)
- News (182)
- Research (591)
- Events (1)
- Multimedia (1)
- Faculty Publications (164)
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- 01 Oct 2013
- News
Banking on Africa's Future
to the previously 'unbanked' at the bottom of the pyramid. Equity Bank has increased financial inclusion while generating good returns for our investors. In five years, Equity's customer base—its depositors— has increased from about 2... View Details
- 01 Apr 1997
- News
Critical Information: MIS Monitors the Ever-Changing World of IT
MIS faculty, as well as faculty from other units whose research is related to MIS, are currently engaged in research to track the evolution of information technology and to determine how IT infrastructure can create value in the... View Details
Keywords: Elaine Gottlieb
- 01 Mar 2004
- News
Ron Shaich’s Café Society
in shareholder value in the last few years. This value creation is simply a by-product of figuring out what consumers really want and delivering it. Tell us about Panera. It’s real food, served by real people in an engaging environment.... View Details
- 04 May 2017
- News
Going the Distance
where he worked 13 years for Cisco Systems during its meteoric rise. His passion for engaging with customers led him to run a global support organization for Cisco’s biggest customers. While at Cisco, the... View Details
Keywords: Jill Radsken
- 21 May 2019
- News
Confronting the Future of Climate Change in the Midwest
supplier of food to the world's biggest foodservice brands, supply restaurants, and other customers in over 50 countries. While the company is not moving away from beef products, the focus is on reducing their impact on the environment by... View Details
Keywords: Agriculture
- 01 Sep 2011
- News
Water for Life
households efficiently. With over 6 million customers (about 1 million households), the viability of the company can be sustained as long as we remain efficient in our operations and excellent in our service delivery. So far, we have been... View Details
- 01 Dec 2020
- News
New Releases: Alumni and Faculty Books
rules of commerce: Instead of selling the “means” (their products and services), they adopt innovative revenue models to pursue “ends” (actual outcomes). They show that paying by the pill, semester, food item, vehicle, or show does not necessarily reflect the value... View Details
Keywords: Margie Kelley
- 01 Dec 2016
- News
Carving a Niche
that doesn’t work sometimes,” says Hoye. “This is why we do what we do. So far, it’s working.” From Baker Library: Want to excel at customer engagement like Faction Collective? Read McKinsey’s advice on... View Details
Keywords: Julia Hanna
- 01 Dec 2016
- News
Alumni Books of 2016
companies are converting the delivery of their offerings to the as-a-service model. The next disruption will focus less on the delivery model and more on the value delivered. Bernshteyn’s value-as-a-service model is the simple idea that measurable value delivered for... View Details
- 02 Jun 2011
- News
Serious Fun
green pigs. If the ultimate outcome of that frantic gaming also teaches us something (probably not the case with Angry Birds), our brain is likely too engaged in the task of winning to rebel against some higher purpose. Nick Maynard... View Details
- 01 Dec 2016
- News
Case Study: Sweat the Technique
opportunity to grow and engage its user base by tapping into data and analytics and could add value to Nix in the eyes of prospective acquirers. Should Nix stay the analog course, make the transition to digital, or split limited resources... View Details
Keywords: Dan Morrell
- 01 Sep 2010
- News
Reinventing the Annual Report
and customer satisfaction, factors that contribute to revenue growth. So how can shareholders and other stakeholders know if a company’s commitment to a sustainable society is contributing to a sustainable strategy that will create value... View Details
Keywords: Robert G. Eccles
- 15 Jan 2020
- News
The Business of Access
help,” she says. A success to be sure, but the nonprofit world, Lisle quickly learned, was more complicated than the business world: “In the private sector, a customer pays and receives something, whether it be a product or a service. In... View Details
Keywords: Maureen Harmon
- 01 Mar 2023
- News
The Exchange: Micro Management
movement, on average. It was quite controversial. When we tell microfinance practitioners about this evidence, it can be hard for them to really engage with it because of their work on the ground and the anecdotes they hear about lives... View Details
- 01 Mar 2012
- News
Get Creative
develop ideas by spending time with a diverse group of people with different backgrounds and experiences. By engaging with others, innovators increase the probability that they are going to gain useful insights. Finally, innovators are... View Details
- 01 Dec 2015
- News
Multimedia Simulation Provides Real-World Reality Check
Part Monopoly marathon, part chess championship, Harvard Business School’s new multimedia simulation “Strategic Brew” engages students in a fast-paced exercise in strategic decision- making. The goal of the simulation is to show, rather... View Details
- 01 Jun 2014
- News
Screen Saver
past, we relied on the habitual aspect of moviegoing, with consumers doing all the work. Now we're using social media and our AMC Stubs loyalty program to engage with customers and make it easier as a... View Details
- 01 Sep 2010
- News
Letters to the Editor
graduating MBAs to engage in and influence the key strategic priorities of leading social sector organizations. Although the article cited the generous financial support that HBS and its donor base provides to fellows, it’s also worth... View Details
- 06 Dec 2021
- News
HBS Curricula Explore the Complexities of Innovation
branded as Harvard Online or “from Harvard.” This arrangement has enabled other parts of the university to use the one-of-a-kind learning platform developed by HBS Online to extend their reach as well. “Our MBA students and course participants are eager to learn new... View Details
Keywords: Jennifer Gillespie
- 01 Jun 2020
- News
Unleashed
lever you have for leading organizations, arguably the more vocal one. Whatever strategy has not made clear to your extended team, culture will unapologetically fill the void. Culture establishes the rules of engagement after leadership... View Details
Keywords: Jen McFarland Flint