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  • 01 Feb 2002
  • News

Building Community in the Bay Area

skills into community service. Since that time, more than 400 HBS alumni have volunteered business consulting assistance to over 150 nonprofit organizations throughout the Bay Area, including museums, symphonies, and social View Details
Keywords: Reynold Levy; Educational Services; Educational Services
  • Web

About Us - Research Computing Services

About Us Research Computing Services (RCS) is a centralized service that supports HBS faculty research with a staff of statisticians, data scientists, and experts in research computing. Read more about our... View Details
  • 17 Feb 2003
  • Research & Ideas

Building Communities as Well as Companies

Despite the uncertain climate for start-ups, launching a business continues to hold irresistible appeal for aspiring entrepreneurs. For many African-Americans, entrepreneurship is seen as a means of building community as well as personal... View Details
Keywords: by Julia Hanna
  • Research Summary

The Role of Information Technology in the Provision of Services

By: James I. Cash
James I. Cash, Jr. is exploring the role of information technology in service management. Specifically, he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations. (In the United States today, service... View Details
  • March 2011
  • Case

Cash Flow Productivity at PepsiCo: Communicating Value to Retailers

PepsiCo developed a new metric that better measured the value added by Pepsi products than did gross margin, the traditional metric used by retailers to determine shelf space and promotional activity. The new metric, cash flow productivity, captured the value of... View Details
Keywords: Customer Relationship Management; Cash Flow; Measurement and Metrics; Distribution; Performance Productivity; Value Creation; Food and Beverage Industry; Retail Industry
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  • 22 Sep 2008
  • Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

electronic communication data, one at a leading biopharmaceuticals company and a second at a global media and professional services firm. One of these follows senior leaders through a period of... View Details
Keywords: by Sarah Jane Gilbert
  • 25 Sep 2000
  • Research & Ideas

Cyber-Marketing: Scouting the Digital Communications Frontier

becomes evident that digital communications will fundamentally reshape the way businesses market, and often deliver, goods and services. The current communications revolution is hardly the first to be... View Details
Keywords: by Peter K. Jacobs
  • April 2002 (Revised July 2003)
  • Case

Cisco Systems and its Community Fellowship Program (A)

By: Diana Barrett and Sheila McCarthy
Focuses on the introduction, implementation, and initial evaluation of Cisco Systems Community Fellowship Program. This program provided Cisco employees affected by the layoff the option of working with a nonprofit organization for one year. Instead of a severance... View Details
Keywords: Job Cuts and Outsourcing; Compensation and Benefits; Philanthropy and Charitable Giving; Web Services Industry; Web Services Industry; United States
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  • Web

SAS/CONNECT - Research Computing Services

PC SAS version 9.3 or 9.4 to connect to SAS 9.2 on the server): Compute Services (CS) Remote Library Services (RLS) Give user access to all of the computing resources on the remote host. Give user access to... View Details
  • Web

Contact Us - Research Computing Services

Web Conference Link: https://hbs.zoom.us/j/479352769?pwd=LzZ4QVZXUDRXenY0bytEaFEvUFdtZz09 General Inquiries Research Computing Services Baker Library | Bloomberg Center B90 Boston, MA 02163 +1.617.495.6100 Email: research@hbs.edu Paul... View Details
  • October 1993 (Revised July 1997)
  • Case

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
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  • 24 Apr 2014
  • News

Leading a community of health care providers

organized in the form of a company.” Among its many philanthropic and outreach activities under Thiry—who was the focus of a 2010 HBS case study—DaVita provided $1.75 million to charities in 1,000 communities in 2012–2013, sponsors free... View Details
  • Web

Tools & Services | Information Technology

Tools & Services Discover what you can do when we are behind you. Faculty Staff MBA Students Doctoral Students Executive Education Participants Alumni Harvard Business School (HBS) IT crafts, delivers, and supports technology solutions... View Details
  • Web

Scaling Work - Research Computing Services

higher communication rate, and thus better performance. If set to no, LSF does not bind the job core on the CPU socket to the GPU, but does ensure that the job is pinned to one or more cores (it does not bounce around == less performance)... View Details
  • 11 Feb 2015
  • News

Dedicated to a public service mission

details about the projects in which he is involved. The goal is “job growth and to ensure we can have a more viable middle class.” “We’re dedicated to improving people’s lives,” he says. Hunt’s commitment to community began while serving... View Details
  • Web

RCS Policies - Research Computing Services

compute, storage, and software support HRCI Level 3 and higher, certain standard computing practices normally allowed on desktops and laptop are not allowed on the compute grid. Those will be outlined below. Note that RCS maintains several emails lists for View Details
  • Web

Frequently Asked Questions - Research Computing Services

how often do you provide it? RCS offers training to HBS members and the wider academic community on a wide range of topics that are common threads in the research and discovery process. We also offer training on usage of our HBSGrid.... View Details
  • June 1998 (Revised December 2006)
  • Case

Clear Communications Ltd. vs. Telecom Corporation of New Zealand Ltd. (A)

By: Willis M. Emmons III and Martin Calles
Features the challenges facing an entrant in the New Zealand telecommunications market during the period 1989-1994. Clear Communications Ltd. (CCL), a joint venture owned by Bell Canada, MCI, New Zealand Television Corp., and Todd Companies, begins offering long... View Details
Keywords: Market Entry and Exit; Competition; Emerging Markets; Privatization; Monopoly; Mobile and Wireless Technology; Corporate Strategy; Business or Company Management; Expansion; Law; Telecommunications Industry; New Zealand
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  • 01 Jun 2003
  • News

South Florida and Minnesota Launch Community Programs

A strong commitment to community service is a given for most HBS clubs — the challenge lies in determining the most efficient means of leveraging the skills and interests of club members to create change.... View Details
Keywords: Alumni groups; Educational Services; Educational Services
  • 09 Mar 2021
  • News

Community Colleges as Engines of Economic Opportunity

Sara Enright (MBA 2004) speaks with students at the Community College of Rhode Island. Courtesy Sara Enright When former Rhode Island Governor Gina M. Raimondo came into office in 2015, she included in her plans to make the state more... View Details
Keywords: Jennifer Gillespie