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    • Faculty Publications  (90)

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    • All HBS Web  (505)
      • Faculty Publications  (90)

      by Tsedal NeeleyRemove by Tsedal Neeley →

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      • 1 Feb 2010
      • Conference Presentation

      Language Mandates, Power & Emotions in Globally Distributed Teams

      By: Tsedal Neeley
      Keywords: Groups and Teams; Power and Influence; Emotions
      Citation
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      Neeley, Tsedal. "Language Mandates, Power & Emotions in Globally Distributed Teams." Boston College, Carroll School of Management, February 1, 2010.
      • November 2009
      • Supplement

      Managing a Global Team: Greg James at Sun Microsystems, Inc. (B)

      By: Tsedal Neeley
      This case updates students on the steps Greg James took to solve the problems that instigated the crisis documented in “Managing a Global Team: Greg James at Sun Microsystems, Inc. (A).” We find out how James solves the process problems involved in his team's breakdown... View Details
      Keywords: Customer Satisfaction; Globalized Firms and Management; Crisis Management; Service Delivery; Business Processes; Performance Productivity; Groups and Teams; Technology Industry
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      Neeley, Tsedal. "Managing a Global Team: Greg James at Sun Microsystems, Inc. (B)." Harvard Business School Supplement 410-020, November 2009.
      • 2009
      • Tool

      Facilitator's Guide: Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)

      By: Tsedal Neeley
      Keywords: Communication; Globalization
      Citation
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      Neeley, Tsedal. Facilitator's Guide: Tip of the Iceberg: Global English Lingua Franca Simulation (TIP). Tool. Harvard Business School Publishing, 2009.
      • 2009
      • Simulation

      Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)

      By: Tsedal Neeley
      Keywords: Communication; Globalization
      Citation
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      Neeley, Tsedal. "Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)." Simulation and Teaching Note. Harvard Business School Publishing, 2009. Electronic.
      • July 2009 (Revised June 2016)
      • Teaching Note

      Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) & (B)

      By: Tsedal Neeley
      Teaching Note for [409003]. View Details
      Keywords: Management; Groups and Teams; Information Technology Industry; Computer Industry
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      Neeley, Tsedal. "Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) & (B)." Harvard Business School Teaching Note 410-014, July 2009. (Revised June 2016.)
      • 1 Jul 2009
      • Conference Presentation

      Language Matters: Lingua Franca Mandates and Status Hierarchy

      By: Tsedal Neeley
      Keywords: Communication; Status and Position
      Citation
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      Neeley, Tsedal. "Language Matters: Lingua Franca Mandates and Status Hierarchy." Universidad de Navarra, Instituto de Estudios Superiores de la Empresa (IESE), Barcelona, Spain, July 1, 2009.
      • 1 Jul 2009
      • Conference Presentation

      Why do Firsthand Experience and International Assignments Matter in Global Collaboration

      By: Tsedal Neeley
      Citation
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      Neeley, Tsedal. "Why do Firsthand Experience and International Assignments Matter in Global Collaboration." Paper presented at the European Group for Organizational Studies Colloquium, July 01, 2009.
      • 2009
      • Working Paper

      Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work

      By: Tsedal Beyene, Pamela J. Hinds and Catherine Durnell Cramton
      In an ethnographic study comprised of interviews and concurrent observations of 145 globally distributed members of nine project teams of an organization, we found that uneven proficiency in English, the lingua franca, disrupted collaboration for both native and... View Details
      Keywords: Spoken Communication; Interpersonal Communication; Globalized Firms and Management; Groups and Teams; Behavior; Emotions; Social and Collaborative Networks
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      Beyene, Tsedal, Pamela J. Hinds, and Catherine Durnell Cramton. "Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work." Harvard Business School Working Paper, No. 09-138, June 2009.
      • 01 May 2009
      • Conference Presentation

      Language Matters: Lingua Franca Mandates and Status Hierarchy

      By: Tsedal Neeley
      Keywords: Communication; Status and Position
      Citation
      Related
      Neeley, Tsedal. "Language Matters: Lingua Franca Mandates and Status Hierarchy." Paper presented at the Harvard Business School Seminar, Boston, MA, May 01, 2009.
      • July 2008 (Revised July 2020)
      • Case

      Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

      By: Tsedal Neeley and Thomas J. DeLong
      Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required... View Details
      Keywords: Groups and Teams; Global Range; Management; Customer Satisfaction; Service Delivery; Crisis Management; Conflict and Resolution; Technology Industry; India; United Arab Emirates; France; United States
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      Neeley, Tsedal, and Thomas J. DeLong. "Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)." Harvard Business School Case 409-003, July 2008. (Revised July 2020.)
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