by Staff - Publications - Faculty & Research

13 Dec 2021
Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

place—they made it harder for minorities and women to gain mentors, referrals, and career-climbing information. As merger and acquisition activity accelerates in the aftermath of the pandemic, Zhang says, companies can choose whether to view the disruption caused View Details

Keywords: by Lane Lambert

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

JetBlue founder, chairman, and then-CEO David Neeleman would later call "the worst operational week in JetBlue's seven-year history." A Storm Brews It started with a winter ice storm forecasted to change to rain. With that prediction in mind, JetBlue View Details

Keywords: by Julia Hanna; Air Transportation

02 Jun 2021
Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

George Floyd’s murder last year forced many people to recognize the systemic racism that pervades American institutions, from law enforcement to health care. Even so, identifying those inequities is different than fixing them. “I don’t believe we advance the debate... View Details

Keywords: by Michael Blanding; Health

30 Sep 2019
Book

6 Steps to Building a Better Workplace for Black Employees

asked his staff to gather for a series of conversations about race. Two years later, when one of PwC’s own black employees was shot to death by an off-duty police officer, Ryan emailed his employees with a... View Details

Keywords: by Dina Gerdeman

27 May 2015
Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

"Four minutes," a triumphant Amy C. Edmondson exclaims as she arrives at her Harvard Business School office, clutching a bike helmet and explaining that her commute is 10 minutes faster by bicycle than View Details

Keywords: by Roberta Holland; Health

07 Oct 2008
Working Paper Summaries

Securing Online Advertising: Rustlers and Sheriffs in the New Wild West

Keywords: by Benjamin G. Edelman; Advertising

31 Oct 2023
HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

behavior by colleagues—shortcuts in analysis, intoxication on the job, inappropriate relationships. In general, the question you must ask is whether the issue ultimately affects the work delivered to clients and whether it harms the... View Details

Keywords: by Michael Blanding; Consulting

14 Nov 2007
Working Paper Summaries

Accountability in Complex Organizations: World Bank Responses to Civil Society

Keywords: by Alnoor S. Ebrahim & Steve Herz

13 Dec 2022
Research & Ideas

The Color of Private Equity: Quantifying the Bias Black Investors Face

that fund young businesses are owned by Black or Hispanic founders and partners, traditionally the most likely source of capital for minority business ventures, says Josh Lerner, the Jacob H. Schiff Professor of Investment Banking at... View Details

Keywords: by Pamela Reynolds; Financial Services

17 Dec 2012
Research & Ideas

Teaming in the Twenty-First Century

highly trained staff involved with the scan performed his or her job well, but it was the hospital's hierarchical and siloed structure—so common in health care—that no longer worked. The solution, according to Edmondson, is a teaming... View Details

Keywords: by Maggie Starvish

14 Jun 2023
Op-Ed

Every Company Should Have These Leaders—or Develop Them if They Don't

We’ve long known that organizations require so-called flexible leaders to respond to rapid market fluctuations; the last couple of years have only emphasized that necessity. The environment we operate in—shaped by the pandemic, social... View Details

Keywords: by Hise Gibson

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details

Keywords: by Rachel Layne

22 Aug 2012
Working Paper Summaries

A Randomized Field Study of a Leadership WalkRounds™-Based Intervention

Background: Leadership WalkRounds have been widely adopted as a technique for improving patient safety and safety climate. WalkRounds involve senior managers directly observing frontline work and soliciting employees' ideas about improvement opportunities. However, the... View Details

Keywords: by Anita L. Tucker & Sara J. Singer; Health

14 Nov 2013
Working Paper Summaries

What Shapes the Gatekeepers? Evidence from Global Supply Chain Auditors

Keywords: by Jodi L. Short, Michael W. Toffel & Andrea Hugill; Financial Services; Legal Services

04 Oct 2010
Research & Ideas

Introverts: The Best Leaders for Proactive Employees

listen to or act upon them. An introverted leader, on the other hand, is more likely to listen to and process the ideas of an eager team. But if an introverted leader is managing a bunch of passive followers, then a staff meeting may... View Details

Keywords: by Carmen Nobel

24 Sep 2018
Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

was co-authored by Dr. Mahek A. Shah, a senior researcher and senior project leader at Harvard Business School, and Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at HBS. Kaplan helped create the cost... View Details

Keywords: by Carmen Nobel; Health

26 Apr 2024
HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

subordinates feels micromanaged, which is bizarre.” It’s a leadership approach focused on self-discipline and personal accountability, one that might be considered refreshing in a business world often bogged down by managers who... View Details

Keywords: by Avery Forman; Sports

11 Apr 2023
Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

replace the other. Remember that the person you appoint to staff your office will signal, rightly or wrongly, your views on diversity, equity, and inclusion. Hold a town hall meeting for the entire organization. This is a requirement... View Details

Keywords: by John Quelch

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

disaster. Niinami’s managers tracked down staff members by foot, securing them housing in hotels, finding supplies for displaced workers, and assuring franchisees whose stores were destroyed that they didn’t... View Details