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(219)
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- Faculty Publications (88)
Show Results For
- All HBS Web
(219)
- News (35)
- Research (136)
- Multimedia (3)
- Faculty Publications (88)
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Nominated in 2012 by the Strategic Management Society (SMS) for Best Conference Paper at the SMS 32nd Annual International Conference for “Competition and Illicit Quality” (Bennett, Pierce, Snyder, Toffel, HBS Working Paper No. 12–071,... View Details
- Web
Faculty & Research - Leadership
Article MIT Sloan Management Review The Three Traps That Stymie Reinvention: Organizational Identity, Architecture, and Collaboration Can Be Either Assets or Liabilities to Pursuing Growth in New Sectors By: Ryan Raffaelli In more than a... View Details
- 27 Dec 2017
- News
Why shoppers who switch queues wait the longest
- Web
Named Fellowship Funds - Alumni
medical services at Stanford. Duncan (MBA 1986) Family Doctoral Fellowship The Duncan Family Doctoral Fellowship was established by Charles W. Duncan Jr. and Charles W. Duncan... View Details
- 2023
- Working Paper
When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement
By: Ryan W. Buell, Wei Cai and Tatiana Sandino
Gamified training is a novel management control system in which companies use gamification
techniques to engage and motivate employees to learn. This study empirically examines the
performance consequences of gamified training using data from a natural field... View Details
Keywords: Gamified Training; Management Control Systems; Employee Engagement; Employees; Learning; Training; Motivation and Incentives; Performance
Buell, Ryan W., Wei Cai, and Tatiana Sandino. "When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement." Harvard Business School Working Paper, No. 19-101, March 2019. (Revised October 2023.)
- Article
Elevate Employees, Don't Eliminate Them
By: Ryan W. Buell
The last major global shock—the 2008 recession—led to what economists call a “jobless recovery” as companies found they could get by with fewer employees. But post-pandemic, the author writes, managers should focus on changing employees’ roles instead. He has five key... View Details
Keywords: Employee Relationship Management; Customer Relationship Management; Interpersonal Communication; Value Creation
Buell, Ryan W. "Elevate Employees, Don't Eliminate Them." Harvard Business Review 99, no. 5 (September–October 2021): 55–59.
- Web
Faculty - Creating Emerging Markets
Sir Fazle Hasan Abed Keshub Mahindra Adi Godrej Dr. Yusuf Hamied Suresh Krishna Hakeem I. Belo-Osagie Senior Lecturer of Business Administration Interviews Omobola Johnson Uche Orji Okechukwu (Okey) Enelamah Ryan View Details
- August 2016 (Revised January 2020)
- Case
Breakfast at the Paramount
By: Ryan W. Buell
The Paramount is a 44-seat diner on Charles Street in the Beacon Hill neighborhood of Boston. A frequent "Best of Boston" award winner, the restaurant is a perennial favorite among locals and tourists, particularly for brunch on the weekends, when lines often stretch... View Details
Keywords: Food; Management Practices and Processes; Service Delivery; Service Industry; Food and Beverage Industry; Boston
Buell, Ryan W. "Breakfast at the Paramount." Harvard Business School Case 617-011, August 2016. (Revised January 2020.)
- Jan 23 2017
- Interview
Rethinking Service Design and Delivery
- 22 Sep 2023
- News
Skydeck Voices: The Most Important Person I Met at HBS
Photo provided by Harvard University Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Who was the most important person you met at HBS? And why? This is Dan Morrell, host of Skydeck, and when my colleagues set up on Spangler Lawn during Spring Reunions... View Details
- 31 Mar 2015
- News
Let's Be Real: Why Transparency in Business Should Be the Norm
- December 2014 (Revised February 2020)
- Case
Compass Group: The Ascension Health Decision
By: Ryan W. Buell
In 2012, Compass Group (Compass) was on the verge of closing a $2 billion deal with Ascension Health (Ascension), one of the largest healthcare systems in the United States. Under the deal, Compass would provide foodservice management and cleaning services for 86 of... View Details
Keywords: Operations Strategy; Sectorization; Operational Focus; Customer Compatibility; Service Operations; Service Delivery; Operations; Strategy; Customer Focus and Relationships; Service Industry; Health Industry; United States
Buell, Ryan W. "Compass Group: The Ascension Health Decision." Harvard Business School Case 615-026, December 2014. (Revised February 2020.)
- Web
HBS - The year in Review
Class Day speaker Robert L. Ryan (MBA 1970). Reunions and commencements were also held for those in the Classes of 2020 and 2021, whose celebrations were virtual during the pandemic. Saturday saw receptions and reunion activities,... View Details
- Web
Accounting & Management Awards & Honors - Faculty & Research
Harvard Business School in 2011. Dennis Campbell : Won the 2011 Stan Hardy Award for Outstanding Paper published in the field of Operations Management from the Decision Sciences Institute for his paper with Ryan View Details
- 19 Feb 2018
- News
The Parts of Customer Service That Should Never Be Automated
- Web
Alumni - Global
Xydi (MBA 2022); Kyriakos Mitsotakis (MBA 1995); Andreas Stavropoulos (MBA 1997); Antonis Samaras (MBA 1976); By: Jen McFarland Flint; illustration by Pete Ryan 11 Mar 2024 Skydeck In Harmony Born in Korea,... View Details
- Web
My One Case: MBA Class of 2023 Looks Back - MBA
of unpredictable scheduling, zero cross-training, or unsustainable job design. These organizations achieve short-term financial success but long-term it results in hiring and retainment crises. In what class did you read this case? In Managing Service Operations during... View Details
- Web
Your Alumni Community - Alumni
Mother Nurture Re: Tina Beilinson (MBA 2020); Julia Cole (MBA 2020); Sophia Richter (MBA 2020); Ryan W. Buell (C. D. Spangler Professor of Business Administration); By: Margie... View Details
- November 2015 (Revised February 2020)
- Teaching Note
IDEO: Human-Centered Service Design
By: Ryan W. Buell
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details