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Show Results For
- All HBS Web
(2,099)
- People (1)
- News (522)
- Research (1,306)
- Events (8)
- Multimedia (16)
- Faculty Publications (746)
- 30 Oct 2014
- Blog Post
Alumni: Where are they now? Featuring Robert Leke...
Africa clearly places one at the forefront of the socio-economic difficulties confronting the region today. However, I continue to be amazed by the profound determination and optimism which I discover in the people I meet: hope for a... View Details
Keywords: Consumer Products / Retail
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
now possible through an approach that we call time-driven ABC, which we have successfully helped more than 100 client companies implement, including those described in this article. In the revised approach, managers directly estimate the resource demands imposed View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- 17 Nov 2015
- Working Paper Summaries
Self-Interest: The Economist's Straitjacket
Keywords: by Robert Simons
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
In The Strategy-Focused Organization, HBS professor Robert Kaplan and David Norton, president of the Balanced Scorecard Collaborative, share the results of ten years of research into companies that have implemented the Balanced Scorecard.... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 24 Jun 2013
- Working Paper Summaries
The Entrepreneurial Gap: How Managers Adjust Span of Accountability and Span of Control to Implement Business Strategy
Keywords: by Robert L. Simons
- 01 Dec 2004
- News
A Life by Design
As a girl growing up in Riverdale, New York, Ivy Ross (PMD 68, 1994) was surrounded by modern design — and disliked it. The home she lived in and the furniture she sat on reflected the avant-garde sensibilities of her father, an... View Details
- 23 Mar 2010
- News
Robert Huckman on the Passage of U.S. Healthcare Reform Legislation
- 20 Dec 2006
- Working Paper Summaries
The Demise of Cost and Profit Centers
Keywords: by Robert S. Kaplan
- 09 Nov 2016
- HBS Seminar
Robert A. Miller, Tepper School of Business, Carnegie Mellon University
- 20 Nov 2018
- Working Paper Summaries
Reverse the Curse of the Top-5
- 04 Dec 2012
- Research & Ideas
Book Excerpt: Harder Than I Thought
Editor's note: A hybrid of a novel and a guidebook, Harder Than I Thought: Adventures of a Twenty-First Century Leader invites readers to critique the journey of Jim Barton, the new CEO of a west coast aerospace firm. Written by business... View Details
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
but they will inform the process by asking questions like "How do we keep suppliers from accessing the payroll data?" Just as companies keep an eye on their equipment and supplies by conducting... View Details
- 01 Jun 2017
- News
Powered by the HBS Fund
productivity. Professor Emeritus Robert S. Kaplan explain how he uses action research to lower the cost of health care. Professor Mihir Desai talk about his research and his testimony before Congress on international tax reform. View Details
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
A successful CM strategy must address each of the following processes. (Typical objectives and measures for customer management are shown in Figure 1.) 1. Customer selection. The customer selection process begins with an understanding of the customer, first View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
corporate policies that will be administered by corporate support units. Corporate office to business units: The corporate priorities are cascaded into business unit strategies. Business units to support units: The strategic priorities of... View Details
- 08 May 2009
- Working Paper Summaries
Capitalizing On Innovation: The Case of Japan
Keywords: by Robert Dujarric & Andrei Hagiu
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
by themselves. They need contributions—actions and ideas—from everyone. Individuals far from corporate and regional headquarters create considerable value by finding new and improved ways of doing business.... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- Article
Adding Value by Talking More
By: Robert S. Kaplan, Derek A. Haas and Jonathan Warsh
The prevailing fee-for-service payment model has led health care administrators and physician practices to impose severe constraints on the time physicians spend talking, for which they are reimbursed poorly or not at all. New value-based reimbursement models, however,... View Details
Keywords: Value Creation; Cost Management; Health Care and Treatment; Customer Focus and Relationships; Health Industry
Kaplan, Robert S., Derek A. Haas, and Jonathan Warsh. "Adding Value by Talking More." New England Journal of Medicine 375, no. 20 (November 17, 2016): 1918–1920.
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Elective Curriculum: Course Descriptions Last Updated: 04 Jun 2025 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details