by Richard Nolan - Publications - Faculty & Research

02 Mar 2007
What Do You Think?

What Is the Government’s Role in US Health Care?

from government. Suggestions of causes of the current challenge of rapidly rising costs in relation to quality of outcomes, at least by the imperfect measure of life expectancy, included waste in the system (Julie Maire, Edward Hare, and... View Details

Keywords: by Jim Heskett; Health

17 Dec 2012
Research & Ideas

Teaming in the Twenty-First Century

to do better things." Edmondson cites her academic mentors at Harvard—J. Richard Hackman, a leading thinker in team effectiveness, and Chris Argyris, an organizational learning expert—as core influences. "This [teaming] was a blending of... View Details

Keywords: by Maggie Starvish

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

answer is yes. The founder’s early fascination with innovation proved key because he remains an active inventor with many patents to his name. Bezos has been known to view Amazon as “a technology company pioneering e-commerce, not a retailer.” We decided to test our... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

01 May 2013
What Do You Think?

Why Isn’t ‘Servant Leadership’ More Prevalent?

Summing Up Is the Term "Servant Leadership" an Oxymoron? Servant leadership (SL) is a concept that triggers a great deal of interest, judging by my e-mail inbox and the number of responses to this month's column. Many comments... View Details

Keywords: by Jim Heskett

05 Feb 2024
What Do You Think?

How Do You Hire for Attitude?

(AdobeStock/Mediteraneo) For years, my colleagues and I have advised anyone who would listen to hire for attitude, train for skills. Organizations that get it backward pay a heavy price. One of my favorite quotes is that of Richard... View Details

Keywords: by James Heskett

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

advancement—especially important in a hot labor market at a time of economic uncertainty. “Your digital network can have lasting implications on how your career progresses, not just over the next year, but over your whole life,” says Iavor Bojinov, assistant professor... View Details

Keywords: by Michael Blanding

17 Jan 2023
In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details

Keywords: by Avery Forman

06 Jun 2011
Research & Ideas

Why Leaders Lose Their Way

compensation for their accomplishments, few leaders start out seeking only money, power, and prestige. Along the way, the rewards—bonus checks, newspaper articles, perks, and stock appreciation—fuel increasing desires for more. This creates a deep desire to keep it... View Details

Keywords: by Bill George

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

by the government, we had to furlough 90% of our team. They still receive benefits but no wages. We plan on bringing them all back as soon as we are allowed to reopen, but for now they have no income from the company. Many in our industry... View Details

Keywords: by Boris Groysberg and Robin Abrahams

24 Apr 2017
Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

Unilever Sustainable Living Plan with well-defined metrics the following year. Polman’s efforts in his first eight years returned 214 percent to Unilever shareholders. Nevertheless, Kraft Heinz, owned by Brazilian private equity firm 3G,... View Details

Keywords: by Bill George; Auto; Food & Beverage

29 Jul 2022
Research & Ideas

Will Demand for Women Executives Finally Shrink the Gender Pay Gap?

gender is underrepresented, Healy says. “You can bring that power to the negotiating table in at least trying to make sure you're treated fairly,” he says. Healy partnered with Boris Groysberg, the Richard P. Chapman Professor of Business... View Details

Keywords: by Kristen Senz

04 Oct 2010
Research & Ideas

Introverts: The Best Leaders for Proactive Employees

We often expect corporate executives to conform to certain extroverted CEO stereotypes: C for charismatic, E for effusive, and O for outgoing. To wit: Virgin Group chairman Richard Branson, who very publicly flew around the world in a hot... View Details

Keywords: by Carmen Nobel

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

auto market in the 1950s. The industry leader, unbothered by competition and looming threats, began to coast on its former glory, however, and bypass such areas as consumer preferences and industry innovation. View Details

Keywords: by Staff; Auto

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

Protect and Pivot Boris Groysberg, Richard P. Chapman Professor of Business Administration. MARKETING Tip: Tailor your brand stories to the new reality. Which types of brand stories should companies tell? After KFC was chastised View Details

Keywords: by Sean Silverthorne

16 Apr 2001
Research & Ideas

Breaking the Code of Change

Two dramatically different approaches to organizational change are being employed in the world today, according to our observations, research, and experience. We call these Theory E and Theory O of change. Like all managerial action, these approaches are guided View Details

Keywords: by Michael Beer & Nitin Nohria

March 1993
Background Note

Stages Theory, The: A Framework for IT Adoption and Organizational Learning

By: Richard L. Nolan, David Croson and Katherine Seger

Describes Professor Richard Nolan's Stages Theory of Information Technology adoption by organizations. View Details

Keywords: Information; Body of Literature; Information Management; Information Publishing; Adoption; Organizational Structure; Organizational Design; Decision Making; Information Technology Industry

Citation

Find at Harvard

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

printed out the pages containing the results he didn’t like, highlighted the offending ads, posted them on a bulletin board on the wall of the kitchen by the pool table, and wrote THESE ADS SUCK in big letters across the top. Then he went... View Details

Keywords: by James Heskett

08 Mar 2022
Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

classroom. Understanding the elusive female protagonist Knowing this, we wanted to look at the HBS case output and curricula through a gender lens. We first took a deep dive into the cases published between 2008 and 2015 and found that 20 percent of cases written View Details

Keywords: by Colleen Ammerman and Boris Groysberg

25 Nov 2019
Research & Ideas

When Your Passion Works Against You

the right context, this intense positive energy can act like a gravitational pull that sucks in other workers to invest their time and support, ultimately contributing toward the success of the idea. “Passion, like a smile, is contagious,” Virgin Group Founder View Details

Keywords: by Dina Gerdeman

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

and MIT Sloan School of Management Dean Richard Schmalensee, which will come out from MIT Press next fall. I am working on several papers attempting to provide theoretical frameworks for studying some of the issues mentioned above, such... View Details

Keywords: by Sean Silverthorne; Technology

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