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- Faculty Publications (155)
- 01 Jun 2021
- News
Are Employers Ready for a Flood of 'New' Talent Seeking Work?
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
ammunition in response to shootings in and around Company stores. None of those giving him low marks indicated they would stop shopping at Walmart. But if these same responses are any indication, efforts by Walmart and other major... View Details
- 02 Dec 2015
- What Do You Think?
What Will It Take to Achieve Gender Equality in Leadership?
are totally different. They control access to leadership positions, yet those positions are often filled by those most familiar—that is, those who most resemble men.” She went on to suggest that as male leaders observe their daughters... View Details
Keywords: by James Heskett
- 01 Oct 2020
- What Do You Think?
Are CEOs the Wrong Leaders for Stakeholder Capitalism?
Interorganizational management in a channel of distribution is a complex matter. But it doesn’t hold a candle to the complexity of stakeholder capitalism, as suggested by responses to this month’s column on the subject. Reading them, it’s... View Details
Keywords: by James Heskett
- 02 Mar 2017
- What Do You Think?
Is China About to Overtake the US for World Trade Leadership?
from an alumnus to the president of The Ohio State University at the time, demanding a reprimand or worse. How times change. Of course, a few years later, president Richard Nixon embarked on his momentous trip that literally changed the course of US-China relations and... View Details
Keywords: by James Heskett
- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
Maxweles, who asked, "Was Steve Jobs possibly a 'brilliant jerk'? Could innovation be stifled by simply eliminating the uncomfortable individuals?" Lawrence Nwaru added, "We are all brilliant jerks in one form or the... View Details
Keywords: by James Heskett
- 05 Oct 2016
- What Do You Think?
Can the US Economy Regain the Growth and Prosperity of the Past?
accomplished, including more freedom for business, more immigration, and big bets by the government and industry to meet imposing infrastructure needs. Ron Kurtz said, “I am concerned that we are facing a decline in the size and spending... View Details
Keywords: by James Heskett
- 02 Jan 2024
- What Do You Think?
Do Boomerang CEOs Get a Bad Rap?
(AdobeStock/Vincent) The return of Robert Iger as CEO of Walt Disney followed by a poorer-than-expected company performance has rekindled the debate about whether the decision to bring back formerly successful CEOs to revitalize an... View Details
Keywords: by James Heskett
- 01 Mar 2023
- What Do You Think?
How Much Does 'Deep Purpose' Matter to the Bottom Line?
(iStockphoto/PeopleImages) An organization’s mission is widely recognized as its reason for being. Enlightened leaders have long known and believed that the heart of an organization’s culture is described not just by “how we do things... View Details
Keywords: by James Heskett
- 09 May 2017
- What Do You Think?
Should Management Be Primarily Responsible to Shareholders?
it) creates undue risk of moral hazard, simply because boards and senior management are often significant shareholders. If it is true that the average tenure of a CEO today is 3 years, how could any sane CEO not seek to maximize share value View Details
Keywords: by James Heskett
- 02 May 2023
- What Do You Think?
How Should Artificial Intelligence Be Regulated—if at All?
humanity. Clearly, AI is a big deal with large potential benefits and, at the moment, largely unknown risks for society. It will get more important fast. Why? Two tech giants, Microsoft and Google, are competing for first-mover advantage along with a third competitor,... View Details
- 31 May 2017
- What Do You Think?
Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?
retailing? What do you think? References: James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger, “Leading for the Future of Services,” Chapter 8 in What Great Service Leaders Know & Do... View Details
- 04 Aug 2006
- What Do You Think?
What Happens When the Economics of Scarcity Meets the Economics of Abundance?
of scarcity has not been repealed by the digital Long Tail prices are set by demand, not the constraints of supply." Edward Hare opened an aspect of the debate that several commented on when he said,... View Details
Keywords: by James Heskett
- 28 Mar 2012
- What Do You Think?
Are Factory Jobs Important to the Economy?
in his recent book, some are less fungible than others. Germany was cited by Peter Sebregondi as a country that has pursued an enlightened strategy toward manufacturing, through its continued support of an apprentice system that provides... View Details
- 02 Mar 2016
- What Do You Think?
Is Apple’s Real Privacy Challenge Technology Innovation Itself?
put it, “Remember, if you lose personal liberty and privacy, you lose everything. Be very careful what you would wish for in the cause of ‘national interest’.” Commenting that it requires some subtlety to get this balance between security and privacy right, Jim Dyer... View Details
- 06 Sep 2005
- What Do You Think?
What are the Lessons of New Orleans?
Summing Up Management is a complex process. Good plans executed poorly may be worse than poor plans executed well. This is never truer than at times of disaster, in which plans made from afar have to be implemented by those on the scene... View Details
Keywords: by James Heskett
- 12 Sep 2023
- What Do You Think?
Who Gets the Loudest Voice in DEI Decisions?
statement? Nike’s decision to feature in its ads Colin Kaepernick, an American footballer whose patriotism has been questioned, ultimately resulted in what was described by one observer as a “bold success.” On the other hand, brands like... View Details
Keywords: by James Heskett
- 01 Apr 2019
- What Do You Think?
Does Our Bias Against Federal Deficits Need Rethinking?
accompanied by lower inflation and interest rates—that justify deficit spending to produce both economic growth and social programs designed to improve our quality of life and reduce social inequality” (JohnfrmClevelnd). Or, it prompts... View Details
Keywords: by James Heskett
- 04 Mar 2019
- What Do You Think?
What’s the Antidote to Surveillance Capitalism?
actions. Some of the media (Facebook, Apple, Amazon, Netflix, and Google) they employ, however, represent a threat of monopoly that should be addressed by the very governments that, ironically, could turn big data against us. So say... View Details
- 06 Dec 2017
- What Do You Think?
Is It Time To Break Up Amazon, Apple, Facebook, or Google?
from the US the ‘largest home market’ advantage, allowing them to subsidize pricing globally. I guarantee that Tencent, Alibaba and others will fill the gap left by a misguided break up.” David de Weese added, “It is not at all clear that... View Details