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  • August 2013 (Revised November 2013)
  • Case

Ford vs. GM: The Evolution of Mass Production (A)

By: Willy Shih

This case explores the very different paths taken by the Ford Motor Company and the General Motors Corporation in the first three decades of the twentieth century. Henry Ford's Model T was a car for the masses. After considerable experimentation, Ford Motor... View Details

Keywords: Innovation; Exploration; Dominant Design; Business Growth and Maturation; Business History; Innovation and Management; Innovation Strategy; Technological Innovation; Leading Change; Growth and Development Strategy; Product Positioning; Product Design; Product Development; Business Strategy; Corporate Strategy; Vertical Integration; Auto Industry; Manufacturing Industry; Michigan
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  • July 2011
  • Article

Unexploited Efficiencies in Higher Education

By: Henry C. Eyring
In "Unexploited Efficiencies in Higher Education," Henry C. Eyring argues that one way that the U.S. can compete globally in college attainment is to decrease cost-per-graduate. He explains how many stakeholders in higher education stand to benefit from unexploited... View Details
Keywords: Performance Measurement; Innovation; Control Systems; Education; Performance Evaluation; Innovation and Invention; Education Industry; United States
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  • 24 Sep 2014
  • Op-Ed

The Climate Needs Aggressive CEO Leadership

Corporations are facing great uncertainty. For the world to avoid the worst impacts of climate change, the United States eventually will have to put a price on carbon dioxide emissions, as has been done by Europe, parts of Canada, and... View Details
Keywords: by Michael Toffel & Auden Schendler; Energy; Utilities
  • November 1989 (Revised February 1992)
  • Case

Ford Motor Co.: Dealer Sales and Service

By: Leonard A. Schlesinger
Since Henry Ford founded Ford Motor Co., Ford vehicles have been sold and serviced the same way. By the late 1980s Ford began to consider making changes in its sales and service process. Two developments forced Ford to reconsider these processes. First, Ford found... View Details
Keywords: Organizational Change and Adaptation; Change Management; Distribution Channels; Customer Focus and Relationships; Service Industry; Auto Industry; Retail Industry; United States
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  • November 2018 (Revised February 2023)
  • Case

Bangladesh: Into the Maelstrom

By: Reshmaan Hussam, Sophus A. Reinert and Namrata Arora
In the fall of 2018, Rohima Begum considered her options as the small island, or “char,” on which her family’s house rested slowly but inescapably eroded into the mighty Brahmaputra River in northern Bangladesh. The country, once unceremoniously dubbed a “basket case”... View Details
Keywords: Climate Change; Adaptation; Environmental Management; Problems and Challenges; Immigration; Bangladesh
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  • 28 Apr 2010
  • Research & Ideas

Earth Day Reflections

has to drive over 70 miles to work each day. Meanwhile, the Copenhagen climate conference ended with no agreement, and the American Clean Energy and Security Act of 2009, proposed by Representatives Henry... View Details
Keywords: by Staff
  • 06 Nov 2017
  • Research Event

Who is Responsible for the Future of Cities?

  CAMBRIDGE, Mass — On a rainy afternoon in late October, Mohsen Mostafavi stood before a packed auditorium at Harvard University and considered the history of cities in terms of three cooked eggs. Mostafavi, the Dean of the Harvard Graduate School of Design, described... View Details
Keywords: by Carmen Nobel
  • 13 Feb 2024
  • Cold Call Podcast

Apple’s Dilemma: Balancing Privacy and Safety Responsibilities

Keywords: Re: Nien-he Hsieh & Henry W. McGee
  • 05 Feb 2009
  • Research & Ideas

In Praise of Marketing

through the marketing ranks is much higher in the United States than Europe. The marketers at Wal-Mart, Google, and Lenovo are in the best tradition of Henry Ford and his Model T. They seek to democratize access to their products View Details
Keywords: by John Quelch; Advertising
  • 11 Jun 2019
  • Book

These Aren't Beach Books, but Managers Should Read Them Anyway

disruption, but Gary Pisano says there are ways to stay ahead of the innovation curve. Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level James Sebenius explains the art of Henry Kissinger’s dealmaking. Problem... View Details
Keywords: by Sean Silverthorne
  • 18 Feb 2021
  • Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield
During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication
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  • 07 Jun 2004
  • What Do You Think?

How Important are Big Ideas?

Summing Up Judging from responses to the June column, big ideas rank high on a list including technology and intellectual property as sources of competitive advantage. But they are only a starting point, outweighed by methods and the... View Details
Keywords: by James Heskett
  • 05 Dec 2005
  • What Do You Think?

Is Growth Good?

Summing Up by Jim Heskett A small but thoughtful set of responses to the question "Is Growth Good?" posed this month conveys the sense that the wrong questions were asked. According to the responses, growth is not only good—it... View Details
Keywords: by James Heskett
  • 05 Oct 2016
  • What Do You Think?

Can the US Economy Regain the Growth and Prosperity of the Past?

accomplished, including more freedom for business, more immigration, and big bets by the government and industry to meet imposing infrastructure needs. Ron Kurtz said, “I am concerned that we are facing a decline in the size and spending... View Details
Keywords: by James Heskett
  • 05 Nov 2014
  • What Do You Think?

Are We Entering an Era of Neuromanagement?

Summing Up: Where Do We Draw the Line on the Use of Technology in Hiring Practices? The idea of using brain scans in hiring, while it generated limited enthusiasm among respondents to this month's column, nevertheless was rejected by only... View Details
Keywords: by James Heskett
  • 01 May 2006
  • What Do You Think?

Who Will Cast a Longer Shadow on the 21st Century: Friedman or Galbraith?

century." But I was struck by the number of respondents who suggested that the ideas of both Friedman and Galbraith had relevance, perhaps at different times and in different places. Henry Kwok wrote,... View Details
Keywords: by James Heskett
  • 21 Apr 2003
  • Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

How's this for a mission statement: We make crummy products for non-consumers. But if you think that's the idea for an "F" paper in business school, you haven't been paying attention to success stories ranging from Henry Ford's... View Details
Keywords: by Sean Silverthorne
  • 16 Apr 2001
  • Research & Ideas

Brand Power from Wedgwood to Dell: Part One

A conversation with Nancy Koehn, author of Brand New: How Entrepreneurs Earned Consumers' Trust From Wedgwood to Dell, HBS Press, 2001. "I am just fascinated by the power, the quirks, the determination, and the durability of... View Details
Keywords: by Martha Lagace
  • 03 Dec 2012
  • HBS Case

HBS Cases: Against the Grain

many people. “There is a central tension in the case between the student feeling at once helpless against a corrupt system and surprisingly powerful given his novitiate status.” The case, Against the Grain: Jim Teague in Tanzania, was written View Details
Keywords: by Martha Lagace; Food & Beverage
  • 02 Jun 2003
  • Research & Ideas

Why Have Marketers Ignored America’s Man-of-Action Hero?

presented by the rise of the man-of-action hero. Salls: What is the man-of-action hero, and why is this manhood ideal so important in American culture? You say the man-of-action hero is a synthesis of two other popular models of American... View Details
Keywords: by Manda Salls

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