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  • 16 Oct 2014
  • News

Reframing Sales Effectiveness

  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

seven “C” attributes shared by effective coronavirus leaders. Calm. Your folks, your employees, your customers, your suppliers, are going to be looking to you as a leader to project a sense of calm through this difficult, uncertain... View Details
Keywords: by Sean Silverthorne
  • 27 Jan 2023
  • Op-Ed

Have We Lost Sight of Integrity?

with making materially misleading public statements following the crashes, saying: "Boeing ... put profits over people by misleading investors about the safety of the 737 MAX.” The Santos and Boeing cases are not unique. Consider these... View Details
Keywords: by Bill George
  • 12 Jun 2017
  • Video

The Fusion of Management and Technology

  • 04 Aug 2003
  • Research & Ideas

Shackleton: An Entrepreneur of Survival

are much, much greater than they expected them to be. Crew of the Endurance, when spirits were still high. Photo by Frank Hurley, voyage photographer. Copyright Royal Geographical Society, London. The third... View Details
Keywords: by Martha Lagace
  • 27 Nov 2006
  • What Do You Think?

What’s to Be Done About Performance Reviews?

worse." Dean Turner expressed the frustrations of many when he said, "What's the best system? After 40+ years in the work force, I am still searching for it." By way of contrast, Richard Tiedeman commented, "Almost any... View Details
Keywords: by Jim Heskett
  • 20 Feb 2019
  • Research & Ideas

Rocket-tunity: Can Private Firms Turn a Profit in Space?

Earth from that perspective,” Weinzierl says. This is the Overview Effect described by author Frank White in 1987. “One could imagine a trip like this becoming not exactly a rite of passage, but a... View Details
Keywords: by Scott Wallask; Aerospace; Tourism; Transportation
  • May 2014
  • Case

WeaveTech: High Performance Change

By: Michael Beer and Paul Swiercz
WeaveTech, formerly Johnson-Ware, is a clothing company that produces jackets, coats, overalls, coveralls, and fire-resistant clothing for the military. A private equity firm renamed the company after it acquired Johnson-Ware several years ago. WeaveTech now faces a... View Details
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  • 15 May 2017
  • Sharpening Your Skills

The Promises and Limitations of Big Data

replacement of physical assets by digital technologies. But a bigger and more impactful trend, according to researchers Frank V. Cespedes and Amir Peleg, is the use of online tools to improve physical asset... View Details
Keywords: by Sean Silverthorne; Financial Services; Utilities; Public Administration; Health
  • 30 Apr 2024
  • Video

What Managers Can Learn from Jazz Improvisation

  • 01 Jun 2007
  • What Do You Think?

How Should Pay Be Linked to Performance?

items caught my eye recently. The first was the report from the Home Depot annual meeting contrasting this year's investor-friendlier tone set by the company's new CEO, Frank Blake, with last year's, led... View Details
Keywords: by Jim Heskett
  • 04 Feb 2014
  • What Do You Think?

Has Listening Become a Lost Art?

'positive responses' instead of finding out how we can do things better by listening and responding to 'negative responses.'" Others were not so sure. Tema Frank said she is not convinced that our ability to... View Details
Keywords: by James Heskett
  • 14 Jun 2010
  • Research & Ideas

The Hard Work of Measuring Social Impact

of Nonprofit Organizations in June, a joint executive education program presented by the HBS Social Enterprise Initiative, Harvard's Hauser Center for Nonprofit Organizations, and the Harvard Kennedy School. He will co-chair the HBS... View Details
Keywords: by Julia Hanna
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

the limits of attempts by outside governments to improve business and political conditions in other countries. Answering them, however, required a long and detailed romp through the history of US involvement with what Secretary of War... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 01 Sep 2006
  • What Do You Think?

Are We Ready for Self-Management?

Summing Up Predominant reactions to notions of self-management explored in this month's column could perhaps be described best by two words, "enthusiasm" and "skepticism." Many respondents felt that the concepts should... View Details
Keywords: by James Heskett
  • 12 Oct 1999
  • Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

Monday morning. Eight managers, handpicked by their superiors, face one another in the middle of a room. Seated in a semicircle behind them is the company's top management team. As the members of the inner circle report what they have... View Details
Keywords: by Judith A. Ross
  • 15 Oct 2007
  • Research & Ideas

Businesses Beware: The World Is Not Flat

Thomas Friedman, author of "The World Is Flat: A Brief History of the Twenty-first Century", opines that a number of events ranging from the fall of the Berlin Wall to the rise of the Internet have flattened the competitive landscape worldwide View Details
Keywords: by Martha Lagace
  • 2008
  • Case

Thomas Green:Power, Office Politics and a Career in Crisis

By: W. Earl Sasser
The case describes the dilemma of a marketing manager, Thomas Green, who, after being rapidly promoted, is harshly criticized by his boss, Frank Davis. Green and Davis disagree on work styles and market projections. Green believes the sales goals set by Davis are based... View Details
Keywords: Relationships; Personal Development and Career; Conflict and Resolution; Failure; Accounting; Creativity
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  • March 2011
  • Case

Calveta Dining Services, Inc.: A Recipe for Growth?

By: James L. Heskett and Patricia Girardi
Calveta Dining Services contracts with senior living facilities (SLFs) for the management of food service to residents. Created by Antonio Calveta and built on his passion for food and traditional family values, the firm had enjoyed three decades of strong growth when... View Details
Keywords: Corporate Vision; Employee Empowerment; Service Management; Family Businesses; Growth Strategy; Family Business; Expansion; Communication; Employee Relationship Management; Service Operations; Organizational Structure; Growth and Development Strategy; Service Industry; Food and Beverage Industry
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  • 19 Sep 2005
  • Research & Ideas

Rethinking Company Loyalty

both employers and employees to strike a brand-new balance when it comes to loyalty—one that gives organizations the focus and expertise they need to compete and employees the career development opportunities they demand? According to the experts interviewed View Details
Keywords: by Lauren Keller Johnson