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      • Faculty Publications  (141)

      by Dorothy Leonard Remove by Dorothy Leonard →

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      • April 2001 (Revised July 2001)
      • Case

      Verge Software (A)

      By: Dorothy A. Leonard and Elizabeth Kind
      Scott Rozic, CEO of start-up Verge Software, has just told his board that he is taking the company in a totally new direction, moving from enterprise knowledge management software to Internet direct marketing. This case covers the start-up of the business, and Rozic's... View Details
      Keywords: Venture Capital; Investment; Corporate Entrepreneurship; Business or Company Management; Business Strategy; Technological Innovation; Applications and Software; Management Teams; Governing and Advisory Boards; Business Startups; Decision Choices and Conditions; Product Development; Information Technology Industry; United States
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      Leonard, Dorothy A., and Elizabeth Kind. "Verge Software (A)." Harvard Business School Case 601-065, April 2001. (Revised July 2001.)
      • February 2001
      • Supplement

      Garage.com Video

      By: Dorothy A. Leonard and Elizabeth Kind
      Features a ten-minute profiling of Garage.com's "Bootcamp for Startups." View Details
      Keywords: Information Technology Industry
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      Leonard, Dorothy A., and Elizabeth Kind. "Garage.com Video." Harvard Business School Video Supplement 601-801, February 2001.
      • 2001
      • Chapter

      Tacit Knowledge, Unarticulated Needs, and Empathic Design in New Product Development

      By: Dorothy A. Leonard
      Keywords: Product Development; Product Design; Knowledge; Human Needs; Demand and Consumers
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      Leonard, Dorothy A. "Tacit Knowledge, Unarticulated Needs, and Empathic Design in New Product Development." Chap. 9 in Knowledge Management Classic and Contemporary Works, edited by Mark T. Maybury, Daryl Morey, and Bhavani M. Thuraisingham, 223–237. Boston: MIT Press, 2001.
      • November–December 2000
      • Article

      Gurus in the Garage

      By: Dorothy Leonard and Walter C. Swap
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      Leonard, Dorothy, and Walter C. Swap. "Gurus in the Garage." #R00609. Harvard Business Review 78, no. 6 (November–December 2000): 71–82.
      • October 2000 (Revised November 2001)
      • Case

      Garage.com (A)

      By: Dorothy A. Leonard and Elizabeth Kind
      Silicon Valley's Garage.com matches venture capital and corporate angel investors with high-tech start-ups that are looking for early stage funding. As a Web-based service, Garage.com fields inquiries from entrepreneurs and investors around the world, and is eager to... View Details
      Keywords: Business Startups; Corporate Strategy; Business Growth and Maturation; Venture Capital; Investment; Internet and the Web; Expansion; Operations; Corporate Entrepreneurship; Global Strategy; Technological Innovation; Brands and Branding; Information Technology Industry
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      Leonard, Dorothy A., and Elizabeth Kind. "Garage.com (A)." Harvard Business School Case 601-064, October 2000. (Revised November 2001.)
      • 1999
      • Book

      When Sparks Fly: Igniting Creativity in Groups

      By: Dorothy Leonard and Walter Swap
      Keywords: Creativity; Groups and Teams
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      Leonard, Dorothy, and Walter Swap. When Sparks Fly: Igniting Creativity in Groups. Boston: Harvard Business School Press, 1999.
      • February 1999
      • Case

      Knowledge Managment(Multimedia)

      By: Dorothy A. Leonard
      Keywords: Knowledge Management
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      Leonard, Dorothy A. "Knowledge Managment(Multimedia)." Harvard Business School Multimedia/Video Case 699-132, February 1999.
      • September 1998
      • Case

      Monsanto's March into Biotechnology (C)

      By: Dorothy A. Leonard and Robert Irwin
      Supplements the (A) and (B) cases. View Details
      Keywords: Plant-Based Agribusiness; Science-Based Business; Biotechnology Industry
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      Leonard, Dorothy A., and Robert Irwin. "Monsanto's March into Biotechnology (C)." Harvard Business School Case 699-021, September 1998.
      • May 1998 (Revised October 2001)
      • Case

      Taco Bell Inc. (1983-1994)

      By: Lynda M. Applegate, Leonard A. Schlesinger and Dave DeLong
      Details the actions of John Martin, newly named CEO, as he leads Taco Bell through a decade of incremental and radical changes. By the end of the case, total system sales within Taco Bell, a Mexican style fast-food restaurant chain and a division of PepsiCo, have grown... View Details
      Keywords: Business Subsidiaries; Transformation; Economic Growth; Food; Leadership Style; Growth and Development Strategy; Organizational Design; Performance Effectiveness; Food and Beverage Industry; Service Industry; Mexico
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      Applegate, Lynda M., Leonard A. Schlesinger, and Dave DeLong. "Taco Bell Inc. (1983-1994)." Harvard Business School Case 398-129, May 1998. (Revised October 2001.)
      • February 1998 (Revised November 2002)
      • Case

      Meadowlands

      By: Arthur I Segel and William J. Poorvu
      In February 1998, developers Ted Leonard and Charlie Sexton are attempting to acquire and develop a large multifamily site in Maryland, north of Washington, D.C. They are attempting to win financing and government approvals to develop a new kind of product for the... View Details
      Keywords: Urban Development; Real Estate Industry; Maryland
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      Segel, Arthur I., and William J. Poorvu. "Meadowlands." Harvard Business School Case 898-074, February 1998. (Revised November 2002.)
      • December 1997 (Revised February 1998)
      • Case

      Black Sun Interactive, Inc. (A)

      By: Dorothy A. Leonard and Sylvia Sensiper
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      Leonard, Dorothy A., and Sylvia Sensiper. "Black Sun Interactive, Inc. (A)." Harvard Business School Case 698-042, December 1997. (Revised February 1998.)
      • December 1997 (Revised February 1998)
      • Case

      Black Sun Interactive, Inc. (B)

      By: Dorothy A. Leonard and Sylvia Sensiper
      Keywords: Web Services Industry
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      Leonard, Dorothy A., and Sylvia Sensiper. "Black Sun Interactive, Inc. (B)." Harvard Business School Case 698-043, December 1997. (Revised February 1998.)
      • May 1997
      • Case

      Mercer Management Consulting's "Grow to Be Great" (D): The Knowledge Management Framework

      By: Dorothy A. Leonard and Carin-Isabel Knoop
      Supplements the (A) case. View Details
      Keywords: Growth Management; Framework; Knowledge; Consulting Industry; Publishing Industry
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      Leonard, Dorothy A., and Carin-Isabel Knoop. Mercer Management Consulting's "Grow to Be Great" (D): The Knowledge Management Framework. Harvard Business School Case 697-089, May 1997.
      • April 1997 (Revised May 1997)
      • Case

      Mercer Management Consulting's "Grow to Be Great" (A): The Growth Initiative

      By: Dorothy A. Leonard and Carin-Isabel Knoop
      In late 1994, James Down, member of Mercer's Executive Committee, has to decide whether or not he should push ahead with the writing and publication of a book on growth--at a time when the more successful business publications focus on reengineering and cost cutting.... View Details
      Keywords: Technological Innovation; Organizational Culture; Business Growth and Maturation; Knowledge Management; Product Development; Information Publishing; Books; Consulting Industry; Publishing Industry
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      Leonard, Dorothy A., and Carin-Isabel Knoop. Mercer Management Consulting's "Grow to Be Great" (A): The Growth Initiative. Harvard Business School Case 697-084, April 1997. (Revised May 1997.)
      • April 1997 (Revised May 1997)
      • Case

      Mercer Management Consulting's "Grow to Be Great" (B): Going Ahead with the Book

      By: Dorothy A. Leonard and Carin-Isabel Knoop
      Supplements the (A) case. View Details
      Keywords: Consulting Industry; Publishing Industry
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      Leonard, Dorothy A., and Carin-Isabel Knoop. Mercer Management Consulting's "Grow to Be Great" (B): Going Ahead with the Book. Harvard Business School Case 697-087, April 1997. (Revised May 1997.)
      • April 1997 (Revised May 1997)
      • Case

      Mercer Management Consulting's "Grow to Be Great" (C): The Book

      By: Dorothy A. Leonard and Carin-Isabel Knoop
      Supplements the (A) case. View Details
      Keywords: Consulting Industry; Publishing Industry
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      Leonard, Dorothy A., and Carin-Isabel Knoop. Mercer Management Consulting's "Grow to Be Great" (C): The Book. Harvard Business School Case 697-088, April 1997. (Revised May 1997.)
      • February 1997 (Revised September 1998)
      • Case

      American Management Systems, Inc.: The Knowledge Centers

      By: Dorothy A. Leonard and Sylvia Sensiper
      Senior management at AMS, a business and information technology consulting company, is growing at 28% annually and assimilating 1,800 new hires a year. AMS has recently instituted a new knowledge management strategy, a group of six knowledge centers (virtual... View Details
      Keywords: Information Technology; Innovation and Management; Technological Innovation; Knowledge Management; Management Teams; Business Strategy; Consulting Industry; United States
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      Leonard, Dorothy A., and Sylvia Sensiper. "American Management Systems, Inc.: The Knowledge Centers." Harvard Business School Case 697-068, February 1997. (Revised September 1998.)
      • July 1996 (Revised January 1997)
      • Case

      Northwest Airlines: Strategic Alliance and Strategic Position--May 1996

      By: Leonard A. Schlesinger and Davis Dyer
      Describes the strategic position of Northwest Airlines in 1996 and discusses its financial rebound and changes and improvements since the 1993 restructuring agreement. Describes the company's new strategy and its management of principal strategic assets, focusing at... View Details
      Keywords: Air Transportation; Restructuring; Alliances; Competitive Strategy; Government Administration; Cooperation; Business Strategy; Air Transportation Industry; United States; Netherlands
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      Schlesinger, Leonard A., and Davis Dyer. "Northwest Airlines: Strategic Alliance and Strategic Position--May 1996." Harvard Business School Case 897-034, July 1996. (Revised January 1997.)
      • July 1996 (Revised January 1997)
      • Case

      Northwest Airlines: Brush with Bankruptcy (A)--November 1992

      By: Leonard A. Schlesinger and Davis Dyer
      Deals with Northwest's financial crisis between the fall of 1992 and the following spring. Northwest's leaders face the problem of how to meet an impending $600 million payment on the 1989 LBO loan when the airline had run out of cash. Concludes by outlining options... View Details
      Keywords: Air Transportation; Restructuring; Leveraged Buyouts; Crisis Management; Insolvency and Bankruptcy; Financial Strategy; Financial Crisis; Air Transportation Industry; United States
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      Schlesinger, Leonard A., and Davis Dyer. "Northwest Airlines: Brush with Bankruptcy (A)--November 1992." Harvard Business School Case 897-030, July 1996. (Revised January 1997.)
      • June 1996 (Revised January 1999)
      • Case

      XcelleNet, Inc. (A)

      By: Stephen P. Bradley, Richard L. Nolan and James Leonard
      XcelleNet, a $35 million system software company based in Atlanta, was founded in 1986 to address the computing needs of a class of remote and mobile users and data that were rarely connected to a network. Though the clear first mover and leader in the remote... View Details
      Keywords: Technological Innovation; Opportunities; Competitive Strategy; Competitive Advantage; Technology Networks; Computer Industry; Atlanta
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      Bradley, Stephen P., Richard L. Nolan, and James Leonard. "XcelleNet, Inc. (A)." Harvard Business School Case 796-189, June 1996. (Revised January 1999.)
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