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- All HBS Web (451)
- Faculty Publications (46)
- November 2018 (Revised August 2020)
- Case
The Reinvention of Kodak
By: Ryan Raffaelli and Christine Snively
The Eastman Kodak Company (Kodak) was a name familiar to most Americans. The company had dominated the film and photography industry through most of the 20th Century and was known for making affordable cameras (and the “Kodak Moment”) and supplying the movie industry... View Details
Keywords: CEO; Leadership; Asset Management; Transformation; Organizational Change and Adaptation; Competitive Strategy
Raffaelli, Ryan, and Christine Snively. "The Reinvention of Kodak." Harvard Business School Case 419-012, November 2018. (Revised August 2020.)
- 07 Jul 2011
- What Do You Think?
So We Adapt. What’s the Downside?
that "Where I believe we need more than ever to be strident and more fixed is in our intolerance of unacceptable behavior by our leaders." Both commitment and adaptability have their place. Jeffrey Cufaude reminded us that Jim... View Details
Keywords: by Jim Heskett
- 11 Jun 2024
- In Practice
The Harvard Business School Faculty Summer Reader 2024
As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details
Keywords: by Avery Forman
- 04 Aug 2003
- Research & Ideas
Shackleton: An Entrepreneur of Survival
ship, the Endurance, became hopelessly trapped in pack ice, Shackleton abandoned one cherished goal and shouldered another that was forced on him by circumstance. Through extraordinary hardships that lasted almost two more years, he... View Details
Keywords: by Martha Lagace
- 05 Mar 2009
- What Do You Think?
How Frank or Deceptive Should Leaders Be?
Sharon Richmond pointed out that, "Because 'trust' is elusive Leaders must always be mindful of their context and audience, and communicate accordingly." And Phil Clark reminded us that "Transparency without context is... View Details
Keywords: by Jim Heskett
- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
model fits the practice of teleradiology. The article, titled "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services," was written by Huckman; Jonathan R. Clark... View Details
- August 2001 (Revised April 2003)
- Case
International Trachoma Initiative
By: Diana Barrett, James E. Austin and Sheila McCarthy
In an effort to combat trachoma, a major eye disease, the Clark Foundation entered into a partnership with Pfizer Pharmaceuticals. After a successful pilot project, a joint initiative was established (the Trachoma initiative) that has as its goal to eradicate the... View Details
Keywords: For-Profit Firms; Joint Ventures; Globalization; Mission and Purpose; Organizational Culture; Alliances; Partners and Partnerships; Non-Governmental Organizations; Health Industry
Barrett, Diana, James E. Austin, and Sheila McCarthy. "International Trachoma Initiative." Harvard Business School Case 302-009, August 2001. (Revised April 2003.)
- 05 May 2010
- What Do You Think?
Is Denial Endemic to Management?
looking for new ways to solve it" and suggested that the phenomenon applies to organizations as well as individuals. In Steve Sheinkopf's opinion, "Denial is only part of the problem; not understanding your capabilities and resources is a bigger issue."... View Details
Keywords: by Jim Heskett
- 07 Aug 2013
- What Do You Think?
Is There Still a Role for Judgment in Decision-Making?
'gut check' on big decisions is always prudent. I realize that is the sort of bias these authors warn about, but the application of their methods shouldn't reduce decision-making to a formula " Phil Clark had a more encompassing view... View Details
Keywords: by James Heskett
- 21 Jan 2011
- Working Paper Summaries
Learning from Customers in Outsourcing: Individual and Organizational Effects
- September 2023 (Revised December 2023)
- Case
Twiddy & Company: Trust in a Chaotic Environment
By: Sandra J. Sucher, Shalene Gupta and Tom Quinn
Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details
Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States
Sucher, Sandra J., Shalene Gupta, and Tom Quinn. "Twiddy & Company: Trust in a Chaotic Environment." Harvard Business School Case 324-021, September 2023. (Revised December 2023.)
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
using art to sharpen the intuitiveness that goes into the moment of choice." Others maintained that choosing is neither an art nor a science. Laurence McKinney said, "We ultimately base our decisions on 'feelings'" and emotions, aided View Details
Keywords: by Jim Heskett
- 03 Jul 2008
- What Do You Think?
Are Followers About to Get Their Due?
Summing Up Are leadership and followership joined at the hip? It seems impossible to separate the two. They are reflective of one another. These are two of the predominant opinions expressed in one way or another by respondents to this... View Details
Keywords: by Jim Heskett
- 05 May 2011
- What Do You Think?
How Ethical Can We Be?
with whom we interact judge us differently than we judge ourselves? Phil Clark commented that "Ethics is in the 'eye of the beholder,' not the person carrying out the action." We may rationalize our behaviors depending on, as R.... View Details
Keywords: by Jim Heskett
- 03 Jul 2013
- What Do You Think?
What Are the Limits of Transparency?
will be maintained." Phillip Clark weighed in with this view: "Wisdom and trust determine transparency. The comfort and motives you sense from those providing the information determines how much you will believe Transparency is... View Details
Keywords: by James Heskett
- 04 Aug 2011
- What Do You Think?
How Dangerous Is Common Sense to Managers?
Common sense had its defenders. C. J. Cullinane commented that "Common sense and experience for all their faults are fast." Phil Clark added that "how man reacts to a situation is driven by... View Details
Keywords: by James Heskett
- 04 Feb 2002
- Research & Ideas
How a Juicy Brand Came Back to Life
by asserting that a brand might fit better in one company's portfolio than in another's. But a marketing professional would probably explain the improved fit in terms of distribution economies or manufacturing synergies. I would explain... View Details
- 22 Apr 2002
- Lessons from the Classroom
Entrepreneurship: It Can Be Taught
entrepreneurial instruction (and inspiration) at HBS and the philosophy that underpins The Entrepreneurial Manager. Highlights from the discussion, moderated by Mike Roberts, executive director of Entrepreneurial Studies, follow. Q: We've... View Details
Keywords: by Staff
- 06 Nov 2013
- What Do You Think?
Is Top-Down Resource Allocation on the Rise?
allocation." The detailed work was still bottom up, but true change had to be driven by the top in a sustained entrepreneurial effort. Bower teamed with Clark Gilbert and... View Details
Keywords: by James Heskett
- 04 Nov 2018
- News