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- Faculty Publications (45)
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- 21 Jan 2011
- Working Paper Summaries
Learning from Customers in Outsourcing: Individual and Organizational Effects
- 01 Aug 2000
- Research & Ideas
A Latin American Vision: New HBS Research Center Opens
who conduct research in Latin America. Argentine President Fernando de la Rua and HBS Dean Kim B. Clark Highlights included a classic case discussion (on Embraer, the Brazilian aircraft manufacturer, see related article), presentations... View Details
Keywords: by Martha Lagace
- 21 Aug 2000
- Research & Ideas
Faculty Research Looks to Latin America
different in scope and age and mission: the Clark Foundation and Pfizer pharmaceuticals. These two organizations wanted to get rid of trachoma by the year 2020. "They both had very specific and clear... View Details
Keywords: by Martha Lagace
- Article
Chris Argyris (1923–2013)
By: Amy C. Edmondson
Chris Argyris, a pioneer in the fields of organization development, organizational learning, and action science, passed away on November 16, 2013. Argyris was born in Newark, New Jersey, on July 16, 1923, to Greek immigrant parents, and grew up in Irvington, New... View Details
Edmondson, Amy C. "Chris Argyris (1923–2013)." American Psychologist 70, no. 5 (July–August 2015): 473.
- 05 Mar 2009
- What Do You Think?
How Frank or Deceptive Should Leaders Be?
Sharon Richmond pointed out that, "Because 'trust' is elusive Leaders must always be mindful of their context and audience, and communicate accordingly." And Phil Clark reminded us that "Transparency without context is... View Details
Keywords: by Jim Heskett
- 07 Jul 2011
- What Do You Think?
So We Adapt. What’s the Downside?
that "Where I believe we need more than ever to be strident and more fixed is in our intolerance of unacceptable behavior by our leaders." Both commitment and adaptability have their place. Jeffrey Cufaude reminded us that Jim... View Details
Keywords: by Jim Heskett
- 08 Jan 2014
- What Do You Think?
Do Productivity Increases Contribute to Social Inequality?
Summing Up Does Social Equality Improve Productivity? Inequality in our society is an important and growing issue. It prompted a debate among respondents to this month's column about the causes, specifically the role played by innovation... View Details
Keywords: by James Heskett
- 02 Oct 2013
- What Do You Think?
Is Leadership an Increasingly Difficult Balancing Act?
Summing Up What's the Future of the Authority Figure In Leadership? Leadership involves the effective management of tensions characteristic of all organizations. Are such tensions exacerbated by today's need for increasing speed and... View Details
Keywords: by James Heskett
- 01 May 2009
- What Do You Think?
Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?
managers to "'personally' drive innovation and competitive advantage." Gerald Nanninga placed the blame on "infestation" (parasites that successful organizations attract) and "cannibalization" (fear of damaging existing businesses). Phil... View Details
Keywords: by Jim Heskett
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
customer loyalty management initiative, in and of itself, will overcome basic shortfalls in product/service delivering in a competitive situation." Robin Clark pointed out that: "Neither view is completely right or wrong. I... View Details
Keywords: by James Heskett
- 04 Aug 2003
- Research & Ideas
Shackleton: An Entrepreneur of Survival
ship, the Endurance, became hopelessly trapped in pack ice, Shackleton abandoned one cherished goal and shouldered another that was forced on him by circumstance. Through extraordinary hardships that lasted almost two more years, he... View Details
Keywords: by Martha Lagace
- 21 May 2024
- Cold Call Podcast
The Importance of Trust for Managing through a Crisis
- 04 Mar 2013
- Lessons from the Classroom
Lessons from Running GM’s OnStar
Among the most popular elective courses at Harvard Business School is Building and Sustaining a Successful Enterprise (BSSE). Developed by Professor Clayton M. Christensen, the course teaches future leaders how to use well-researched... View Details
- 08 May 2020
- Research & Ideas
We’ve Now Been Asking “What Do You Think?” for 20 Years
This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim View Details
Keywords: by James Heskett
- 01 Aug 2012
- What Do You Think?
Should CEOs Worry About ‘Too Big to Succeed?’
cause the lack of sufficient organic growth as opposed to the growth by mergers and acquisitions. As he put it, "Toobigs are enormously complex, with massive, self defeating strategies at war within, producing a lower return."... View Details
- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
model fits the practice of teleradiology. The article, titled "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services," was written by Huckman; Jonathan R. Clark... View Details
- 05 May 2010
- What Do You Think?
Is Denial Endemic to Management?
looking for new ways to solve it" and suggested that the phenomenon applies to organizations as well as individuals. In Steve Sheinkopf's opinion, "Denial is only part of the problem; not understanding your capabilities and resources is a bigger issue."... View Details
Keywords: by Jim Heskett
- 02 Sep 2010
- What Do You Think?
How Transparent Should Boards Be?
specific case of Acme, sack the guy If the contract is watertight, be prepared to fight." In chastising those taking a more tentative position, Phil Clark asked, "Is leadership (presumably referring to that of both the CEO and... View Details
Keywords: by Jim Heskett
- 06 Jul 2009
- What Do You Think?
Are You Ready to Manage in an Irrational World?
rationality? Marco Lalama pointed out that "Some people are more rational than others . What do we do about that?" Phil Clark went even further, saying, "We were never created to be rational." Are we objective in... View Details
Keywords: by Jim Heskett
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
agrees, of course. Comparing the simplicity of (especially short-term) responses to the complexity of the pay-for-performance challenge, Ravindra Edirisoorlya went so far as to say that "Current P4P model(s) may lead to another economic bubble and another strong... View Details
Keywords: by James Heskett