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- All HBS Web
(848)
- News (256)
- Research (448)
- Events (6)
- Multimedia (6)
- Faculty Publications (207)
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- 01 Sep 2021
- What Do You Think?
Can We Train for Trust?
improvement in the average produced a 2.5 percent improvement in unit revenue, or $250,000 in added revenue per hotel. In spite of the economics, organizations apparently are doing a poor job of building positive employee experiences, whether through trust or other... View Details
Keywords: by James Heskett
- 06 Sep 2005
- What Do You Think?
What are the Lessons of New Orleans?
Summing Up Management is a complex process. Good plans executed poorly may be worse than poor plans executed well. This is never truer than at times of disaster, in which plans made from afar have to be implemented by those on the scene... View Details
Keywords: by James Heskett
- 07 Aug 2013
- What Do You Think?
Is There Still a Role for Judgment in Decision-Making?
were a number of views regarding the role of judgment. Wayne Brewer commented that "judgment is needed for creating a vision, decision tools are for optimizing a decision." Mark Andrew said, "Judgment can work well in 'high... View Details
Keywords: by James Heskett
- 12 Jan 2018
- Cold Call Podcast
Leadership Lessons from a Young Martin Luther King, Jr.
Dr. Martin Luther King, Jr. delivered those remarks in a now famous speech in Memphis on April 3, 1968. Everyone present felt the power of his words, but no one could have known just how prescient they were. The following evening, at 6:01, Dr. View Details
- 06 Aug 2007
- Research & Ideas
High Hills, Deep Poverty: Explaining Civil War in Nepal
working paper that Iyer coauthored with Quy-Toan Do, of the World Bank, probes this topic in depth by examining the country of Nepal, the land-locked home of Mount Everest. Nepal's internal conflict has killed more than 13,000 people... View Details
Keywords: by Martha Lagace
- 09 Apr 2007
- Research & Ideas
Industry Self-Regulation: What’s Working (and What’s Not)?
conference at Harvard Business School on self-regulation. What were the highlights? A: The conference, which I co-organized with Andrew King (Dartmouth), Michael Lenox (Duke), and Tim Simcoe (U Toronto),... View Details
Keywords: by Martha Lagace
- 19 Mar 2008
- Research & Ideas
Finding Success in the Middle of the Market
company control midfield by playing only in midfield? The answer is "yes" but only if there is a precise and persuasive value proposition. Until three years ago, Charles Schwab had lost its way. The former View Details
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
It’s never been easy to make money in the restaurant industry. A highly fragmented sector dominated by 70 percent independent owners and operators, the average restaurant’s annual revenue hovers around $1 million and generates an... View Details
- 30 Jun 2021
- In Practice
The Harvard Business School Faculty Summer Reader 2021
a Terrorist, a deeply powerful memoir by Patrisse Cullors, the founder of the Black Lives Matter movement. Cullors shares her incredible journey from childhood to adulthood as a Black queer woman in LA. It is an emotional, yet insightful... View Details
Keywords: by Kathryn Haviland
- 08 Mar 2019
- Research & Ideas
Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
negotiating too narrowly with those who have formal power and authority. Negotiation experts have a patriarchal name for a version of this classic—and avoidable—mistake: Decide-Announce-Defend or DAD. Along with gaining the full-throated support of New York Mayor Bill... View Details
- 14 Dec 2015
- Research & Ideas
Deflategate and the Sustained Success of the New England Patriots
championship win over the Indianapolis Colts by tampering with the footballs. Accusers, which included the National Football League’s head office, said someone with the team underinflated the balls to make them easier for quarterback Tom... View Details
- 13 Apr 2016
- Research & Ideas
Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)
McDonald and others in academia call a cognitive referent. Simply put, a cognitive referent is the king of its category. More importantly, it enjoys all kinds of benefits over competitors further down the brand-recognition chain. The... View Details
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
Policy,” in which University of Michigan Professor Andrew J. Hoffman wrote, “One of the reasons (among many) that the public discourse on critical scientific issues of our day has become so confused is that too many academics, according... View Details
- 21 Feb 2023
- Research & Ideas
Are Your Employees Passing Up Incentives? Try Promoting the Programs More
tested their idea through a 2015 field experiment that involved 2,500 participants in a walking program offered by the Evidation health tracking platform. The program paid the walkers small amounts of money based on their total steps. “We... View Details
Keywords: by Scott Van Voorhis
- 06 Jul 2011
- Research & Ideas
Are You a Level-Six Leader?
leader. “Nelson Mandela is perhaps the world's greatest living leader.” Like Martin Luther King Jr., Mandela wanted people to be judged by the "content of their character rather than the color of their... View Details
Keywords: by Mitch Maidique
- April 2020
- Teaching Note
Cambridge Franchise Partners
By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
Teaching Note for HBS No. 217-082. Cambridge Franchise Partners (CFP) was established by Matt Perelman and Alex Sloane (both HBS ’15) to pursue a roll-up strategy in the quick service restaurant (QSR) sector. Burger King (BK) approved CFP’s request to become a... View Details
- 26 Mar 2020
- Research & Ideas
7 Leadership Principles for Managing in the Time of Coronavirus
in communities. Our factories are in communities, our colleges and universities are in communities. We are leading by example, not just within our organizations, but within our broader communities. And especially since we’re talking here... View Details
- August 2020 (Revised June 2021)
- Case
Skillz: Esports and Skill-Based Mobile Gaming
By: Andy Wu, David B. Yoffie and George Gonzalez
Founded in 2012, Skillz offered a platform for mobile app developers to monetize skill-based games via prized tournaments. Skillz had over 20,000 registered developers that had created thousands of Skillz-powered games played by over 30 million registered users... View Details
Keywords: Video Games; Mobile; Esports; Applications and Software; Games, Gaming, and Gambling; Mobile and Wireless Technology; Growth and Development Strategy; Information Technology; Digital Platforms; United States
Wu, Andy, David B. Yoffie, and George Gonzalez. "Skillz: Esports and Skill-Based Mobile Gaming." Harvard Business School Case 721-358, August 2020. (Revised June 2021.)
- 01 Nov 2020
- Research & Ideas
Good Leadership Is an Act of Kindness
kindness does not. The value and rewards of kindness have been touted by leaders as legendary as King Solomon and Desmond Tutu to latter-day executives like General Motors CEO Mary Barra, known for her... View Details
Keywords: by Boris Groysberg and Susan Seligson
- 01 Jul 2015
- Research & Ideas
A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan
Wharton School, and Emer Moloney, a research associate at HBS. The case describes the traditional production process for Parmigiano-Reggiano, commonly known in dairy circles as "The King of Cheeses." The supply chain begins with... View Details