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  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

masks. We recently asked Harvard Business School professors whose research and expertise traverse topics related to remote work what advice they would offer managers and executives actively seeking to navigate these points of friction.... View Details
Keywords: by Kristen Senz
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

The coronavirus shock has disrupted more than jobs, supply chains, and financial markets. Your customer has changed fundamentally, too. The number one task for many companies now is discovering where their B2C and B2B customers have moved to and re-engaging with them.... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 08 Dec 2022
  • HBS Case

The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?

Nestlé, the world’s largest food and beverage company, faced a difficult choice last February as Russian tanks rolled across Ukraine, and the 24/7 news and social media cycle amplified the company’s every move. CEO Mark Schneider was petitioned directly by Ukraine... View Details
Keywords: by Michael Blanding; Consumer Products
  • 20 Feb 2020
  • Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

its inappropriateness—by noting that if they had taken definitive action when those concerns were first expressed, "much, if not all, of the damage would have been averted." Key employees worried about the scarring effect on the organization’s reputation and... View Details
Keywords: by Regina Herzlinger
  • 13 Jan 2023
  • Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details
Keywords: by Rachel Layne
  • 07 Mar 2023
  • HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

ChatGPT’s buzzy debut has made for a rough few months for Google. Close watchers of the tech giant say: It didn’t have to go this way. Essentially scooped by a competitor on its home turf, Google has scrambled to release its own artificial intelligence (AI) mega-system... View Details
Keywords: by Scott Van Voorhis; Technology
  • 19 Oct 2022
  • Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

Recently, I was listening to the Huberman Lab podcast where Dr. Andrew Huberman interviewed Dr. David Buss, a founding member in the field of evolutionary psychology and professor of psychology at the University of Texas at Austin, whose research centers on How Humans... View Details
Keywords: by Julia Austin
  • 22 Feb 2021
  • Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

companies were overpaying for some tasks, especially lead generation, demos, and certain types of meetings—many of which can be accomplished with either less expensive people or, sometimes, algorithms. Senz: What's the most important piece of View Details
Keywords: by Kristen Senz
  • 04 Mar 2024
  • Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

organization or in a decision-making role,” Chang says, “you can have optimism that any progress you made will probably persist beyond your tenure.” You Might Also Like: Career Advice for Minorities and Women: Sharing Your Identity Can... View Details
Keywords: by Michael Blanding
  • 13 Apr 2021
  • Book

How Inclusive Managers Create Glass-Shattering Organizations

and co-author of the new book, Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work. “They have lots of opportunity to change the structures themselves.” The authors of Glass Half-Broken weave academic research with practical View Details
Keywords: by Kristen Senz
  • 21 Apr 2021
  • Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

When our team reached out to 600 CEOs during the pandemic’s early stages to ask them about their greatest concerns, many cited communication with employees. While the right communication strategy has been critical during the pandemic, it will remain just as critical—if... View Details
Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden
  • 05 Mar 2009
  • What Do You Think?

How Frank or Deceptive Should Leaders Be?

Comments were replete with advice to leaders regarding honesty, candor, and an optimistic bias. Zack Allen advised, "Honesty is the best policy (but it) does not mean being a nay-sayer or a wet blanket." Peter Bowie suggested... View Details
Keywords: by Jim Heskett
  • 21 Feb 2023
  • Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

Motivating employees takes more than carrots and sticks—it hangs on making them aware of those incentives and deterrents, according to new research. Companies, governments, and institutions across the globe spend countless billions on incentive programs in hopes of... View Details
Keywords: by Scott Van Voorhis
  • August 1990
  • Background Note

Twenty Five Questions to Ask as You Begin to Develop a New Case Study

Provides advice for the new casewriter. View Details
Keywords: Cases
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  • 2024
  • Working Paper

The Uneven Impact of Generative AI on Entrepreneurial Performance

By: Nicholas G. Otis, Rowan Clarke, Solène Delecourt, David Holtz and Rembrand Koning
Scalable and low-cost AI assistance has the potential to improve firm decision-making and economic performance. However, running a business involves a myriad of open-ended problems, making it difficult to know whether recent AI advances can help business owners make... View Details
Keywords: AI and Machine Learning; Performance Improvement; Small Business; Decision Choices and Conditions; Kenya
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  • 08 May 2020
  • In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

Social Enterprise Initiative at Harvard Business School shared advice for nonprofits facing dire financial challenges. How can donors support social impact organizations through a recession? Michael Chu: Support proven organizations with... View Details
Keywords: by Danielle Kost
  • August 1990 (Revised April 1994)
  • Background Note

Writing Cases: Tips and Pointers

Gives some practical advice for case writers in compiling data for and writing cases. View Details
Keywords: Data and Data Sets; Cases
Related
  • January 2021
  • Article

'Mobile'izing Agricultural Advice: Technology Adoption, Diffusion and Sustainability

By: Shawn A. Cole and A. Nilesh Fernando
We examine the role of management in agricultural productivity by evaluating a mobile-phone based agricultural advice service provided to farmers in India. Demand for advice is high, and advice changes practices, increasing yields in cumin (28%) and cotton (8.6% for a... View Details
Keywords: Agricultural Extension; Informational Inefficiencies; Technology Adoption; Agribusiness; Information; Mobile Technology; India
Related
  • 03 Jul 2008
  • What Do You Think?

Are Followers About to Get Their Due?

those decisions as one of the most important factors in the quality of their work life. This observation raises some questions for us. As a follower, what advice would you give to other followers wishing to have an impact on their jobs... View Details
Keywords: by Jim Heskett
  • 16 Jul 2021
  • Op-Ed

For Entrepreneurs, the Benefits of Slowing Down

long stretches of time, and (gasp) just hang out. Personally, I'm terrible at slowing down. Zoom has brought out the worst of my tendencies in this regard and so am keen to heed my own advice here! In Jim Collins' book, Built to Last, he... View Details
Keywords: by Jeffrey Bussgang

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