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Publications

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  • 26 Apr 2017
  • Working Paper Summaries

Assessing the Quality of Quality Assessment: The Role of Scheduling

Keywords: by Maria Ibanez and Michael W. Toffel; Service; Food & Beverage
  • 29 Jan 2020
  • News

Fear Is A Bad Leadership Team Principle

  • March 2023 (Revised January 2024)
  • Case

Deepa Bachu (A): Design Thinking at Pensaar Design

By: Thomas Graeber, Joshua Schwartzstein and Amram Migdal
In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking and behavioral experiments to improve workplace safety and strive toward the company’s zero-accident goal. The... View Details
Keywords: Buildings and Facilities; Design; Education; Training; Working Conditions; Business or Company Management; Production; Business Processes; Corporate Social Responsibility and Impact; Outcome or Result; Performance Improvement; Programs; Business and Stakeholder Relations; Groups and Teams; Labor and Management Relations; Rank and Position; Safety; Attitudes; Behavior; Motivation and Incentives; Trust; Well-being; Consulting Industry; Pulp and Paper Industry; Manufacturing Industry; India
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  • March 2023
  • Supplement

Deepa Bachu (B): Insights and Experiments at Pensaar Design

By: Thomas Graeber, Joshua Schwartzstein and Amram Migdal
In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking and behavioral experiments to improve workplace safety and strive toward the company’s zero-accident goal. The... View Details
Keywords: Buildings and Facilities; Design; Training; Working Conditions; Business or Company Management; Production; Business Processes; Corporate Social Responsibility and Impact; Outcome or Result; Performance Improvement; Programs; Business and Stakeholder Relations; Groups and Teams; Labor and Management Relations; Rank and Position; Safety; Attitudes; Behavior; Motivation and Incentives; Trust; Well-being; Consulting Industry; Pulp and Paper Industry; Manufacturing Industry; India
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  • 05 Aug 2020
  • News

Rethink How You Do Business in Order to Keep Being Innovative

  • 21 May 2012
  • News

OSHA Saves Lives and Jobs

  • 27 Nov 2018
  • News

Fearless outperformance: creating conditions for the very best teams to excel

  • 03 Dec 2014
  • HBS Seminar

Ginger Jin, University of Maryland

  • 2020
  • Working Paper

Improving Regulatory Effectiveness Through Better Targeting: Evidence from OSHA

By: Matthew S. Johnson, David I. Levine and Michael W. Toffel
We study how a regulator can best target inspections. Our case study is a US Occupational Safety and Health Administration (OSHA) program that randomly allocated some inspections. On average, each inspection averted 2.4 serious injuries (9%) over the next five years.... View Details
Keywords: Government Administration; Working Conditions; Safety; Quality; Production; Analysis; Resource Allocation; Manufacturing Industry; United States
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  • 15 Apr 2020
  • News

Creating a Fearless Organization With Amy Edmondson

  • 15 Nov 2018
  • News

Dysfunctional Teams

  • 2013
  • Working Paper

The Operational Consequences of Private Equity Buyouts: Evidence from the Restaurant Industry

By: Albert W. Sheen and Shai Bernstein
What, if anything, do private equity firms do with businesses they acquire? We find evidence of significant operational changes in 101 restaurant chain buyouts between 2002 and 2012. Analysis of health inspections conducted for over 50,000 stores in Florida shows that... View Details
Keywords: Safety; Quality; Private Equity; Food; Management Practices and Processes; Leveraged Buyouts; Performance Efficiency; Retail Industry; Food and Beverage Industry; Florida
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  • 14 Jun 2021
  • News

Mansplainers at Work? Here’s How to Deal When You Go Back to the Office.

  • 22 Oct 2021
  • News

Corporate Misconduct Increases after Local Newspapers Shut Down, Study Says

    Amy C. Edmondson

    Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of... View Details

    Keywords: health care; nonprofit industry; professional services; consulting
    • 27 Nov 2018
    • News

    This misunderstood trait could transform make you a better boss

    • 17 Jun 2016
    • Op-Ed

    Companies Need to Start Marketing Security to Customers

    regular inspections can help. Third party testing companies can insure that industry standards are met. Safety innovation needed But most companies do not innovate around View Details
    Keywords: by John A. Quelch; Entertainment & Recreation
    • 27 Nov 2006
    • Research & Ideas

    Manly Men, Oil Platforms, and Breaking Stereotypes

    questions: How do men construct masculine identity in high-hazard workplaces that emphasize safety and effectiveness, and what organizational features support and sustain these efforts? To address these... View Details
    Keywords: by Sarah Jane Gilbert; Energy; Utilities
    • Research Summary

    Health-care Applications

    Active postmarketing drug surveillance.  There is substantial interest within the U.S. health community and among health policymakers in developing a surveillance system that scans public health databases in order to proactively detect potential drug safety... View Details

    • 9 Jul 2021
    • Interview

    Matthew Barzun and Amy Edmondson

    By: Amy C. Edmondson and Matthew Barzun
    Writer Matthew Barzun speaks with Harvard Professor and author Amy Edmondson about Barzun's book, "The Power of Giving Away Power: How the Best Leaders Learn to Let Go". Matthew Barzun has served as U.S. ambassador to the United Kingdom and Sweden. He served as... View Details
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