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Show Results For
- All HBS Web
(277)
- News (76)
- Research (171)
- Multimedia (1)
- Faculty Publications (26)
- 14 Nov 2007
- First Look
First Look: November 14, 2007
"reinvent the phone." Yet both the device and the mobile service provided by AT&T involved limitations that could hinder the long-term prospects for the iPhone. At the same time, handset makers... View Details
Keywords: Martha Lagace
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
Miller vowed to hide his criminal past from the business world—a secret he managed to keep for more than 40 years. That was back in 1982, when arrest and prison records were recorded on paper, stored in... View Details
- Web
Podcast - Business & Environment
Climate Resilient 24 APR 2024 | Climate Rising In this episode in our adaptation series, Peter Hall, Managing Director at Resonance Impact Advisory, draws upon his experience in global engineering and... View Details
- 23 Nov 2021
- Book
What It Takes to Build an Organizational Culture That Wins
that a culture limits the kinds of strategies that can be executed. As Edgar H. Schein has put it, “More and more management consultants are recognizing ... that, because culture constrains strategy, a... View Details
Keywords: by Avery Forman
- Web
FAQs - Alumni
like to discuss your accommodations. Please share requests for American Sign Language interpreters and / or CART providers at least three weeks in advance. Please note that HBS will make every effort to secure services, but View Details
- 16 Apr 2013
- First Look
First Look: April 16
integrated services to corporate clients in 2001, JLL created Corporate Solutions, a group that aimed to draw connections between JLL's semi-autonomous service lines. Despite initial success, by 2005 the... View Details
Keywords: Sean Silverthorne
- 07 Feb 2017
- First Look
First Look at New Research: February 7
Reinsurance developed at the fringe of financial services and, for most of its existence, was largely unnoticed outside the expert community. However more recently public and professional sensitivity towards... View Details
Keywords: Sean Silverthorne
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome... View Details
Keywords: by Robert S. Kaplan
- 16 Jul 2013
- First Look
First Look: July 16
resource-management issues, the author argues, water, electricity, and transit deserve the greatest focus. Every other service a competitive city provides-functional housing, schools, hospitals, stores,... View Details
Keywords: Anna Secino
- 04 May 2021
- Book
Best Buy: How Human Connection Saved a Failing Retailer
store.” Instead, the sales associates—nicknamed “blue shirts” after Best Buy’s trademark royal-blue collared shirts—brought the injured T. rex to a service counter and performed “surgery” on the toy as they... View Details
- 01 Jun 2023
- News
Curb Appeal
rate—the amount of waste that it recycles and composts—has for years lingered below 18 percent, a fraction of what some other major American cities have achieved. And DSNY has... View Details
- Web
HBS - Key Metrics
Staff headcount includes employees classified as administrative & professional (exempt); research associates; internal post docs; service & trade hourly employed by Harvard Business School (HBS); and support... View Details
- 04 Jun 2013
- First Look
First Look: June 4
predicted by the theory. Publisher's link: http://www.people.hbs.edu/mrhodeskropf/VCRiskReturn59.pdf 2006 Harvard Business Review Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction... View Details
Keywords: Sean Silverthorne
- 15 Nov 2011
- First Look
First Look: November 15
Imitation: The Case of Sponsor-Based Business Models Authors:Ramon Casadesus-Masanell and Feng Zhu Publication:Strategic Management Journal (forthcoming) Abstract This paper provides the first formal model... View Details
Keywords: Sean Silverthorne
- 21 Aug 2013
- Research & Ideas
What Went Wrong at J.C. Penney?
home goods. It was particularly well known for home goods and children's ware. And once the family went there, they also shopped for men's and women's apparel, which accounted... View Details
- Web
Blog | Social Enterprise | Harvard Business School
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services... View Details
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership View Details
Keywords: by Kristen Senz
- Web
Topics - HBS Working Knowledge
Uncertainty (36) SWOT Analysis (5) Safety (13) Salesforce Management (18) Sales (30) Satisfaction (11) Saving (5) Science-Based Business (7) Science (237) Search Technology (22) Segmentation (1) Selection View Details
- 11 Oct 2016
- First Look
October 11, 2016
social sector, and it can guide businesses in bringing together the various actors in their ecosystems to help remedy some of the world's most urgent problems. In the process, companies will find economic... View Details
Keywords: Sean Silverthorne
- 16 Apr 2018
- Research & Ideas
Can Consumers Be Saved From Their Misguided Decisions?
on a number of products and services including health insurance plans, generic versus brand drug choices, copays and medication use, mobile phone plan choices, View Details