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Show Results For
- All HBS Web
(2,258)
- People (4)
- News (660)
- Research (1,179)
- Events (2)
- Multimedia (52)
- Faculty Publications (660)
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- November 2003
- Article
Restoring Trust at the NYSE
By: Bill George
George, Bill. "Restoring Trust at the NYSE." Chief Executive 193 (November 2003): 20.
- June 2018 (Revised June 2018)
- Case
Facebook Confronts a Crisis of Trust
By: William W. George and Amram Migdal
The case, “Facebook Confronts a Crisis of Trust,” starts with the crisis Facebook founder and CEO Mark Zuckerberg is facing in March 2018 over Cambridge Analytica’s accessing data from 87 million Facebook accounts in order to influence the 2016 U.S. Presidential... View Details
Keywords: Facebook; Data Privacy; Data Manipulation; Data Science; Political Campaigns; Political Influence; Voter Mobilization; Voters' Interests; Election Outcomes; Elections; Cambridge Analytica; Mark Zuckerberg; Sheryl Sandberg; Voting; Decision Making; Demographics; Ethics; Geopolitical Units; Government and Politics; Government Legislation; National Security; Political Elections; Information Management; Leadership; Leadership Style; Crisis Management; Social Psychology; Personal Characteristics; Power and Influence; Society; Public Opinion; Technology Industry; United States; United Kingdom
George, William W., and Amram Migdal. "Facebook Confronts a Crisis of Trust." Harvard Business School Case 318-145, June 2018. (Revised June 2018.)
- 2007
- Working Paper
The Dynamic Interplay of Inequality and Trust - An Experimental Study
By: Ben Greiner, Axel Ockenfels and Peter Werner
We study the interplay of inequality and trust in a dynamic game, where trust increases efficiency and thus allows higher growth of the experimental economy in the future. We find that trust is initially high in a treatment starting with equal endowments, but decreases... View Details
Greiner, Ben, Axel Ockenfels, and Peter Werner. "The Dynamic Interplay of Inequality and Trust - An Experimental Study." Harvard Business School Working Paper, No. 08-026, October 2007.
- January 11, 2021
- Article
The Breach of the U.S. Capitol Was a Breach of Trust
By: Sandra J. Sucher and Shalene Gupta
This article frames the January 6th attack of the U.S. Capitol as a betrayal of our trust in government. Using Sucher and Gupta’s trust framework, the article explains how the attacks were a failure of the four elements of trust: competence, motives, fair means, and... View Details
Sucher, Sandra J., and Shalene Gupta. "The Breach of the U.S. Capitol Was a Breach of Trust." Harvard Business Review Digital Articles (January 11, 2021).
- January 1982
- Case
Metro Bank and Trust Co.
By: Dwight B. Crane
Crane, Dwight B. "Metro Bank and Trust Co." Harvard Business School Case 282-022, January 1982.
- Article
Developing Trust to Stand Out
McGarvie, Blythe J. "Developing Trust to Stand Out." Shattered Magazine (2006).
- January 1997 (Revised October 1997)
- Case
Guaranty Trust Bank Plc. Nigeria
A new bank rose from nothing to sixth place in Nigeria by turning its back on traditional practices (corruption, bribery, political favoritism) and adopting policies of high integrity and high employee involvement. They said it couldn't be done, but it was. The... View Details
Barnes, Louis B. "Guaranty Trust Bank Plc. Nigeria." Harvard Business School Case 897-118, January 1997. (Revised October 1997.)
- November 2018
- Article
Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy
By: Oliver Schilke and Laura Huang
Organizational scholars have long underscored the positive consequences of trust, yet trust can also have dysfunctional effects if it is not placed wisely. Though much research has examined conditions that increase individuals’ tendencies to trust others, we know very... View Details
Schilke, Oliver, and Laura Huang. "Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy." Journal of Applied Psychology 103, no. 11 (November 2018): 1181–1197.
- December 15, 2003
- Article
Authentic Leaders Needed to Restore Trust
By: William W. George
George, William W. "Authentic Leaders Needed to Restore Trust." Star Tribune (Minneapolis) (December 15, 2003).
- 01 Jan 2005
- Conference Presentation
Dynamics of trust in guanxi networks
By: Roy Y.J. Chua and M. W. Morris
Chua, Roy Y.J., and M. W. Morris. "Dynamics of trust in guanxi networks." Paper presented at the National Culture and Groups Conference, January 01, 2005. (Published as a chapter in National Culture and Groups, edited by Ya-Ru Chen. Vol. 9 of the Research on Managing Groups and Teams series, Elsevier, July 2006.)
- September 2006
- Article
Developing Trust to Stand Out
By: Blythe J. McGarvie
McGarvie, Blythe J. "Developing Trust to Stand Out." Shattered: Breaking the Glass Ceiling (September 2006).
- May 2024 (Revised May 2025)
- Case
Hakluyt: From Corporate Intelligence to Trusted Advisors
By: Joseph B. Fuller and Lena Duchene
Established in 1995 by a group of ex-British intelligence officers, Hakluyt & Company (Hakluyt) was a corporate advisory firm that generated insights by leveraging a unique blend of internal expertise and a global network of well-connected individuals. Since 2019, the... View Details
Keywords: Business Growth and Maturation; Business Model; Talent and Talent Management; Capital Structure; Cash Flow; Corporate Finance; Equity; Stock Shares; Corporate Governance; Business History; Compensation and Benefits; Recruitment; Leadership Style; Growth Management; Management Succession; Organizational Culture; Performance Evaluation; Networks; Partners and Partnerships; Business Strategy; Competitive Advantage; Transformation; Consulting Industry; Europe; United Kingdom; England; London
Fuller, Joseph B., and Lena Duchene. "Hakluyt: From Corporate Intelligence to Trusted Advisors." Harvard Business School Case 824-200, May 2024. (Revised May 2025.)
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
To be successful, companies must build trust with their employees and consumers. But how can companies do so in these turbulent times when they are being pulled in many directions all at once? First, businesses must realize that View Details
Keywords: by Ranjay Gulati
- October 1980
- Case
Commerce National Bank and Trust Co.
By: Jay O. Light
Keywords: Banking Industry
Light, Jay O. "Commerce National Bank and Trust Co." Harvard Business School Case 281-015, October 1980.
- 25 Sep 2018
- Lecture
Trust as the Foundation of Finance
By: Tarun Khanna
Khanna, Tarun. "Trust as the Foundation of Finance." Indian Institute of Banking & Finance, Mumbai, India, September 25, 2018.
- December 1975
- Case
St. Joseph Bank & Trust Co.
By: Stephen A. Greyser and John A. Quelch
Greyser, Stephen A., and John A. Quelch. "St. Joseph Bank & Trust Co." Harvard Business School Case 576-113, December 1975.
- February 1999
- Case
Guaranty Trust Bank PLC Nigeria (D)
By: Lynn S. Paine and Hal Hogan
Supplements the (A) case. View Details
Keywords: Growth and Development; Trends; Moral Sensibility; Ethics; Organizational Culture; Law; Banking Industry; Nigeria
Paine, Lynn S., and Hal Hogan. "Guaranty Trust Bank PLC Nigeria (D)." Harvard Business School Case 399-116, February 1999.
- February 1999 (Revised April 1999)
- Case
Guaranty Trust Bank PLC Nigeria (B)
By: Lynn S. Paine and Hal Hogan
Supplements the (A) case. View Details
Paine, Lynn S., and Hal Hogan. "Guaranty Trust Bank PLC Nigeria (B)." Harvard Business School Case 399-111, February 1999. (Revised April 1999.)
- June 2024 (Revised March 2025)
- Case
Wemade: (Re)Establishing Trust in Blockchain Games (A)
By: Jung Koo Kang, Charles C.Y. Wang, David Allen and Kwangmoon So
This case explores the fundamental challenges and accounting issues arising from the integration of blockchain technology into traditional business models. It features Wemade, a South Korean online gaming company that has staked its future on blockchain-based games.... View Details
Keywords: Blockchain; Cryptocurrency; Video Games; Accounting; Financial Reporting; Revenue Recognition; Games, Gaming, and Gambling; Corporate Disclosure; Information Technology; Technology Adoption; Accounting Industry; Information Technology Industry; Video Game Industry; South Korea
Kang, Jung Koo, Charles C.Y. Wang, David Allen, and Kwangmoon So. "Wemade: (Re)Establishing Trust in Blockchain Games (A)." Harvard Business School Case 124-025, June 2024. (Revised March 2025.)
- 2012
- Book
Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers
By: Roderick Kramer and Todd Lowell Pittinsky
Recent events around the world, especially in the financial sector and with respect to government performance, have severely undermined people’s trust in both private organizations and public institutions. In no small measure, these substantial and enduring declines in... View Details
Keywords: Trust; Leadership; Public Opinion; Social Psychology; Financial Services Industry; Public Administration Industry
Kramer, Roderick, and Todd Lowell Pittinsky, eds. Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers. Oxford University Press, 2012.