Tourism Industry - Publications - Faculty & Research

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

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Jillian Dorans

by so many of the top MBA programs. However, one project does not make an industry expert. I quickly learned I needed more experience, knowledge, and contacts to break into hospitality. I viewed an MBA as an opportunity to fill in those... View Details

Keywords: Services; Consulting

27 May 2021
News

History’s Future

government hopes that the tourism industry will revitalize the region and account for 10 percent of the country’s GDP in a decade, up from just 3 percent. The work of drawing global attention to this... View Details

Keywords: Museums, Historical Sites, and Similar Institutions; Arts, Entertainment

Lew R. Wasserman

actors, directors and other staff for television programming, but also creating and producing much of the programming itself. MCA went on to buy the Universal City studio and production lot, and also invested in some tourism enterprises.... View Details

Keywords: Entertainment & Broadcast Media

01 Dec 2011
News

Rising Star

enrolling at HBS, there came a stint as manager of South Africa’s Tourism Board in Paris. As Dhlomo related to Forbes magazine (June 6, 2011), “I was in my favorite city outside South Africa and promoting my country to the French market,... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)

Profile

Brittani Rettig

sciences industries on large global transformations and M&A integrations. In any free moments I have, I write a fitness and wellness blog called Grit by Brit. I also teach group fitness classes at the W Hotels and 24 Hour... View Details

Keywords: Consulting; Services; Health Care

01 Dec 2016
News

Starting Lineup: Upturning Travel

(ThinkStock) (ThinkStock) As Airbnb has proven, the travel industry is ripe for innovation. What’s next for several alumni- run startups that are reinventing the vacation? The Company The Founder The Pitch The News NewUGo CEO Mei Zhang... View Details

Keywords: April White

15 Mar 2022
News

History’s Future

that will balance the demands of a rapidly growing tourism industry with a commitment to environmental sustainability and inclusive growth. That means both a commitment to preserving the region’s environment... View Details

Keywords: Museums, Historical Sites, and Similar Institutions; Arts, Entertainment

26 Jan 2015
News

The Ingredients for Success

to get a start in the industry and to existing cooks who want to qualify for better jobs—programs that don’t exist in New Orleans today. The institute will also offer culinary tourism classes, something not... View Details

Keywords: Tyler Bridges; Food Services and Drinking Places; Hospitality; Educational Services

2009
Report

Clusters and Dubai's Competitiveness

By: Christian H.M. Ketels

The Dubai Cluster Competitiveness Report presents a consistent analysis of the four clusters that currently dominate the Dubai economy: construction, financial services, tourism, and transportation and logistics. Each of the four cluster chapter provides a profile of... View Details

Keywords: Economy; Industry Clusters; Performance Evaluation; Competitive Strategy; Competitive Advantage; Construction Industry; Construction Industry; Construction Industry; Construction Industry; Dubai

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Read Now

Profile

Andreas Jaegle

in the right markets?” In addition, McKinsey exposed Andreas to a variety of industries in a broad range of locations – including tourism in Germany, financial risk-management in Nigeria, and pulp/paper... View Details

01 Dec 2015
News

In My Humble Opinion: Joss Kent (MBA 1997)

guide, with military and consulting experience in addition to his MBA—was COO of the company and he later became CEO. Today, Kent leads one of its competitors, andBeyond. He describes andBeyond, first, as a “conservation company.” The company’s luxury View Details

Keywords: April White

February 2018 (Revised February 2018)
Supplement

HNA Group: Global Excellence with Chinese Characteristics (B)

By: William C. Kirby and Yuanzhuo Wang

This case provides a brief overview of the success and challenges of the HNA Group between 2015 and late 2017 when it grew rapidly through global acquisitions to become 170 on the 2017 Fortune 500 list. A firm that had begun as a provincial airline in China was now a... View Details

Keywords: Internationalization; Scrutiny; Growth; China; Philanthropy; One Belt One Road; Globalized Markets and Industries; Growth and Development; Acquisition; Corporate Governance; Air Transportation Industry; Air Transportation Industry; Air Transportation Industry; China; United States; Europe; Asia; South America; Southeast Asia

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September 2023 (Revised December 2023)
Case

Twiddy & Company: Trust in a Chaotic Environment

By: Sandra J. Sucher, Shalene Gupta and Tom Quinn

Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details

Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States

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October 2015 (Revised September 2016)
Case

Peru: Economic Miracle or Just a Mirage?

By: Richard H.K. Vietor, Fernando A. D'Alessio and Ricardo M. Pino

After years of rapid growth, Peru's economy had recently slowed. Mineral prices were down and the current President, Humala, had only a year remaining in office before the next election. And he could not run again. While the country had many strengths, especially in... View Details

Keywords: Resources; Internal Security; Politics; Natural Environment; Metals and Minerals; Country; Political Elections; Social Issues; Economic Growth; Tourism Industry; Peru

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October 1978 (Revised December 1980)
Case

Club Mediterranee

Focuses on Club Med's strategy in the U.S. market. The experience of Club Med is largely among Europeans, but the Club has attracted young, single U.S. tourists to its Caribbean resorts. Should Club Med attempt to attract other market segments? What should its growth... View Details

Keywords: Marketing Strategy; Growth and Development Strategy; Tourism Industry; United States; Europe

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01 Jul 2019
Research & Ideas

The Airbnb Lesson for Startups? Success Takes More Than Technology

wealthy tourists. Airbnb remains Y Combinator’s biggest success story, but it was aggressive on-the-ground outreach that helped speed its early growth in key markets. Add in an industry with entrenched leaders and a limp economy in the... View Details

Keywords: by Danielle Kost; Tourism; Tourism

February 2007 (Revised July 2009)
Case

Leadership at WildChina (A)

WildChina (A) tells the story of Mei Zhang, a Chinese-born HBS alumna, and her pursuit of a dream: to share her passion for travel, her appreciation of China's beauty and culture, and her desire to start her own business. Describes the startup of WildChina, a tour... View Details

Keywords: Globalized Firms and Management; Leadership; Management Succession; Entrepreneurship; Business Startups; Tourism Industry; Los Angeles; Beijing

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