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  • 18 Jul 2019
  • Lessons from the Classroom

The Internet of Things Needs a Business Model. Here It Is

The Internet of Things (IoT) has been near the top of the technology-hype lists for years. In 2018, Gartner’s Hype Cycle for Emerging Technologies ranked IoT platforms as cresting the “peak of inflated expectations” stage and ready to... View Details
Keywords: by Michael Blanding; Computer
  • 10 Feb 2016
  • Blog Post

Combining an Interest in Music and Business

The first thing most people think of when they hear “Harvard Business School” is most certainly not “arts” or “music”. I mean, that’s what music school is for, right? To be honest, when I decided to apply to business school, continuing to develop my musicianship was... View Details
  • 16 Jan 2018
  • Blog Post

How Can I Prepare to Apply for Financial Aid at HBS?

are the top six tips from the experts in our Financial Aid office. 1. Learn about how financial aid works at business schoolHBS financial aid is primarily need-based. You will submit your HBS financial aid application after you are... View Details
  • May 2009
  • Article

The Definitive Guide to Recruiting in Good Times and Bad

By: Claudio Fernández-Aráoz, Boris Groysberg and Nitin Nohria
This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Few companies are thinking about hiring right now, but that's a mistake. If history... View Details
Keywords: Talent and Talent Management; Economic Slowdown and Stagnation; Recruitment; Selection and Staffing; Management Practices and Processes; Managerial Roles
Related
  • 01 Feb 2016
  • Research & Ideas

CEOs and Coaches: How Important is Organizational 'Fit?'

overrated when it comes to choosing coaches—and perhaps while choosing top managers as well. A successful coach-team or employee-employer match can be found even when the coach/employee is inexperienced. There are several such examples... View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • 04 Aug 2003
  • What Do You Think?

Are We Facing an Attitude Shortage?

'attitude problem' is at the top, not the bottom!" Meenal Dandavate concurred: "[Attitude]...can be cultivated consciously, but mostly it has the tendency to flow/cascade from the top down." Others concentrated on reasons... View Details
Keywords: by James Heskett
  • July 2021 (Revised October 2021)
  • Case

Allianz Customer Centricity: Is Simplicity the Way Forward?

By: Eva Ascarza and Emilie Billaud
This case explores the tradeoffs between product personalization and simplicity as companies grow. The case presents an opportunity to understand whether and how each of these approaches enables and/or limits companies’ abilities to provide customer satisfaction while... View Details
Keywords: Simplicity; Customer Focus and Relationships; Customization and Personalization; Customer Satisfaction; Performance Efficiency; Strategy; Insurance Industry; Europe; Germany
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  • 14 Feb 2012
  • First Look

First Look: February 14

characterized by some boundary conditions (Study 6). We discuss the theoretical contribution of this work to research on moral regulation and ethical behavior. "CEO Relational Leadership and Strategic Decision Quality in Top... View Details
Keywords: Carmen Nobel
  • 2019
  • Book

Love Your Enemies: How Decent People Can Save America from the Culture of Contempt

By: Arthur C. Brooks
To get ahead today, you have to be a jerk, right?

Divisive politicians. Screaming heads on television. Angry campus activists. Twitter trolls. Today in America, there is an “outrage industrial complex” that prospers by setting American against... View Details
Keywords: Political Participation; Political Culture; Moral Sensibility; Government and Politics; Society; United States
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  • Profile

Brooke Boyarsky

as well as the leadership skills to be able to make a difference in the organization I joined. In my long term career, I know that HBS will be incredibly valuable. On top of the skills I learned here, I look forward to utilizing the... View Details
Keywords: Consulting; Technology
  • October 2021 (Revised March 2022)
  • Supplement

PittaRosso: Artificial Intelligence-Driven Pricing and Promotion

By: Ayelet Israeli and Fabrizio Fantini
PittaRosso, a traditional Italian shoe retailer, is implementing an AI system to provide pricing and promotion recommendations. The system allows them to implement changes that would affect both the top of funnel and bottom of funnel activities for the company: once... View Details
Keywords: Artificial Intelligence; Pricing; Pricing Algorithm; Pricing Decisions; Pricing Strategy; Pricing Structure; Promotion; Promotions; Online Marketing; Data-driven Decision-making; Data-driven Management; Retail; Retail Analytics; Price; Advertising Campaigns; Analytics and Data Science; Analysis; Digital Marketing; Budgets and Budgeting; Marketing Strategy; Marketing; Transformation; Decision Making; Retail Industry; Italy
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  • March 2010
  • Case

Target: Responding to the Recession

By: Ranjay Gulati, Rajiv Lal and Cathy Ross
Within 10 months of Gregg Steinhafel's taking over as CEO at Target, the U.S. was mired in the most significant economic downturn in 50 years. Top competitor Wal-Mart had positioned itself well for the crisis, while Target's same store sales began to slide. While... View Details
Keywords: Financial Crisis; Strategy; Operations; Brands and Branding; Product Launch; Product Positioning; Competition; Retail Industry; United States
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  • August 2015 (Revised May 2017)
  • Case

TSG Hoffenheim: Football in the Age of Analytics

By: Feng Zhu, Karim R. Lakhani, Sascha L. Schmidt and Kerry Herman
In 2015, Dietmar Hopp, owner of Germany's Bundesliga football team TSG Hoffenheim and co-founder of the global enterprise software company SAP, was considering how to ensure long-term sustainability and competitiveness for TSG Hoffenheim. While historically a small... View Details
Keywords: Information Technology; Measurement and Metrics; Sports; Sports Industry
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    Christina R. Wing

    Christina Wing is a Senior Lecturer in the Technology and Operations Management Unit at the Harvard Business School. Her research focuses primarily on topics surrounding families in business, and the course she created, titled Demystifying the Family... View Details

    • April 2010 (Revised April 2010)
    • Case

    Mercadona

    This case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the... View Details
    Keywords: Customer Satisfaction; Compensation and Benefits; Employee Relationship Management; Service Operations; Business Processes; Retail Industry; Spain
    Related
    • 2011
    • Working Paper

    The Impact of Forward-Looking Metrics on Employee Decision Making

    By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan
    This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details
    Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Mortgages; Employees; Information; Knowledge Use and Leverage; Service Delivery; Banking Industry; Europe
    Related
    • December 2019
    • Case

    Small-Market Teams and Big Stars: The Milwaukee Bucks and Giannis Antetokounmpo

    By: Anita Elberse and Melcolm Ruffin
    In October 2019, National Basketball Association (NBA) team the Milwaukee Bucks are about to tip off their first home game in the 2019–2020 NBA season. Peter Feigin, president of the Milwaukee Bucks, and Jon Horst, the league’s youngest general manager, could look back... View Details
    Keywords: Superstars; Talent and Talent Management; Sports; Strategy; Sports Industry
    Related
    • 31 Mar 2008
    • HBS Case

    JetBlue’s Valentine’s Day Crisis

    and captured more of the market, with competitive fares, friendly service, and in the case of JetBlue, leather seats with television. Founded in 1999, JetBlue has seen rapid growth and frequently tops annual customer surveys of their... View Details
    Keywords: by Julia Hanna; Air Transportation
    • 03 Jun 2020
    • Research & Ideas

    Who Guarantees Your Workplace Is Safe for Return?

    expected to look for some objective standard of reasonable care before they will concur that indoor environments are reasonably safe. There are likely to be do-it-yourselfers, top shelf evaluators—and charlatans. You will need to be able... View Details
    Keywords: by John Macomber and Joseph Allen; Real Estate
    • 02 Oct 2012
    • First Look

    First Look: October 2

    Publications Corporate Social Responsibility and Access to Finance Authors: Beiting Cheng, Ioannis Ioannou, and George Serafeim Publication: Strategic Management Journal (forthcoming) Abstract In this paper, we investigate whether superior performance on corporate... View Details
    Keywords: Sean Silverthorne