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- All HBS Web (255)
- Faculty Publications (41)
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- 08 Feb 2011
- First Look
First Look: Feb. 8
69, no. 4 (December 2010) Abstract How can people and organisations best respond to emergency events that are significantly beyond the boundaries of what they had generally anticipated, expected, prepared for—or even imagined? What forms... View Details
Keywords: Sean Silverthorne
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
effort to educate its employees about the benefits of an outside-in perspective (it even launched a "customer- centricity university" for employees) and, second, a monumental effort to mobilize action. From building cross-functional customer segment units to... View Details
- 11 Aug 2003
- Research & Ideas
Why Budgeting Kills Your Company
based on "industry best-in-class performance measures or direct competitors," Hope and Fraser write; and give teams "an extended period of time to reach them"—two to three years. Atlanta-based eye-care company CIBA... View Details
Keywords: by Loren Gary
- 04 Feb 2002
- Research & Ideas
How a Juicy Brand Came Back to Life
the Triarc team used. In most corporations, brand marketing sounds like a form of warfare. Consumers are targeted, campaigns are planned, products are positioned and launched, waves of advertising are flighted, and then market research... View Details
- 01 Nov 2016
- First Look
First Look - November 1, 2016
connectedness of digital communication, the dynamic movement of capital, and the changing nature of political boundaries are propelling capitalism into a new form that can be characterized as "virtual capitalism." And global... View Details
Keywords: Sean Silverthorne
- 08 Oct 2013
- First Look
First Look: October 8
Ferguson's Formula By: Elberse, Anita, and Sir Alex Ferguson Abstract—When Alex Ferguson took over as manager of the English football team Manchester United, the club was in dire straits: it hadn't won a league title in nearly 20 years... View Details
Keywords: Sean Silverthorne
- 03 Jun 2022
- Research & Ideas
In a Work-from-Anywhere World, How Remote Will Workers Go?
safeguard remote workers’ rights. In Portugal, new legislation protects remote workers by prohibiting employers from contacting employees after hours or remotely monitoring their work. Choudhury thinks this is particularly useful for working parents who need to draw... View Details
Keywords: by Kara Baskin
- 08 Dec 2009
- First Look
First Look: Dec. 8
http://www.hbs.edu/research/pdf/10-038.pdf Fluid Teams and Fluid Tasks: The Impact of Team Familiarity and Variation in Experience (revised) Authors: Robert S. Huckman and Bradley R. Staats Abstract In many... View Details
Keywords: Martha Lagace
- 10 Jan 2012
- First Look
First Look: January 10
inspired by the mission of the A.R.T.-to expand the boundaries of theater-hastened a shift in the A.R.T. business model. Her new plans included operating two unique segmented venues, creating and presenting varied content that aimed to be... View Details
Keywords: Sean Silverthorne
- 17 Jan 2019
- Research & Ideas
Why Business Should Support Employees Who Are Caregivers
this business issue, members of Fuller’s team surveyed two groups. They asked 301 human resource leaders and business owners in the United States how they approach caregiving benefits. And they asked 1,500 employees who provide or... View Details
- 05 Sep 2018
- Research & Ideas
The Hidden Benefit of Giving Back to Open Source Software
workforce training initiatives might also be viewed as public goods. “What this study and others that are at the cutting edge now are starting to show is that, as a result of technology, the boundaries of the firm are weakening,” says... View Details
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
the past. The economics of financial transactions have continually dropped from dollars to cents. New entrants have joined many industries and have focused on taking strategic advantage of IT's associated economics. Company boundaries... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 15 Oct 2007
- Research & Ideas
Businesses Beware: The World Is Not Flat
their counterparts at International. Wal-Mart also tries to aggregate across national boundaries with its IT platform and regional management teams that were created in 2004 to manage global brand... View Details
Keywords: by Martha Lagace
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
To other functional departments such as finance and operations, the sales and marketing functions look alike. After all, they are both "outward looking," focused on the customer and the market. But, creating a strong marketing and sales View Details
Keywords: by Benson Shapiro
- 09 Mar 2015
- Research & Ideas
Why Entrepreneurs Should Go Work for Government
organization was not eligible to receive nonprofit status—which meant donations would not have been tax-deductible and likely caused many potential donors to not contribute. "The One Fund team made it known we would proceed without... View Details
Keywords: by Michael Blanding
- Article
Interorganizational Ties and Business Group Boundaries: Evidence from an Emerging Economy
By: Tarun Khanna and Jan W. Rivkin
Khanna, Tarun, and Jan W. Rivkin. "Interorganizational Ties and Business Group Boundaries: Evidence from an Emerging Economy." Organization Science 17, no. 3 (May–June 2006): 333–352.
- 22 Sep 2008
- Research & Ideas
The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies
paper, "Communication (and Coordination?) in a Modern, Complex Organization," written by Harvard Business School postdoctoral fellow Adam M. Kleinbaum, and professors Toby E. Stuart and Michael L. Tushman. In an unnamed company with over 100,000 employees, the View Details
Keywords: by Sarah Jane Gilbert
- 21 Mar 2012
- Op-Ed
Finding the Right Jeremy Lin Storyline
New York Knicks basketball sensation Jeremy Lin has attracted worldwide attention because he crosses so many boundaries and defies so many stereotypes. Lin, an Asian-American (rare in the NBA) who played college hoops at Harvard (even... View Details
- 13 Mar 2007
- First Look
First Look: March 13, 2007
the organizational benefits of NPD teams, and identify five attributes of these teams that hinder attainment of their potential: (1) project complexity, (2) cross-functionality, (3) temporary membership, (4) fluid View Details
Keywords: Martha Lagace
- 17 Feb 2009
- Research & Ideas
What’s Good about Quiet Rule-Breaking
practice is an anomaly or is only confined to her team. An obvious next step is to do away with it, explaining precisely why it should be discontinued. Second case: The "morality" of the practice is confirmed. For instance, all similar View Details
Keywords: by Martha Lagace