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- All HBS Web (422)
- Faculty Publications (24)
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- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
future, 50 percent of all tasks currently done by humans could be done by machine learning and artificial intelligence,” says Prithwiraj (Raj) Choudhury, assistant professor at Harvard Business School. Overall, that could translate into a... View Details
- 10 Nov 2015
- Op-Ed
Authentic Leadership Rediscovered
flexible styles that fit the situation and capabilities of their teammates. At times, authentic leaders are coaches and mentors, inspiring others and empowering their teammates to lead through the most important tasks without a great deal... View Details
Keywords: by Bill George
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
get-go whether a problem-solving task requires a search for facts or a search for answers, and then, if possible, tackle the problem accordingly—enforcing collaboration only where it makes sense. "That also View Details
- 10 Aug 2009
- Research & Ideas
High Commitment, High Performance Management
illustrative and by no means inclusive. The majority of companies do not, however, fall into the HCHP camp. Despite many differences in industry, products, and strategy, the companies and their leaders employ common principles and... View Details
Keywords: by Martha Lagace
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
across socioeconomic groups. Instead of experiencing happiness or well-being, HNAPs seek "relief in the accomplishment of tasks." Moving immediately to the next task on the list, they never savor accomplishments for long, he... View Details
Keywords: by Kim Girard
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
with a focused strategy concentrates its resources on a specific task or intervention—such as the homeless shelter that focuses on providing overnight beds and a warm meal, or an ambulance service that focuses on getting patients to the... View Details
Keywords: by Julia Hanna
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
were by no means evident to the pioneers of academic business education—and, as we suggest, they remain by no means evident today. During the time that the first business schools were being constituted, at... View Details
- 05 Aug 2015
- Research & Ideas
How Hormones Foretell Whether People Will Cheat
of whether someone will behave unethically. Two, among those who do cheat, cheating reduces levels of the hormone associated with psychological stress. In other words, people may use cheating as a means of relieving stress. The good news... View Details
Keywords: by Carmen Nobel
- 24 Jul 2017
- Research & Ideas
People Have an Irrational Need to Complete 'Sets' of Things
the idea of completing a set, even if it means working harder or spending more money—with no additional reward other than the satisfaction of completion and the relief of avoiding an incomplete set. Imagine arriving at your boss’s summer... View Details
Keywords: by Carmen Nobel
- 08 Sep 2015
- Research & Ideas
Knowledge Transfer: You Can't Learn Surgery By Watching
are you won’t ever learn how to pull off a triple bypass. And yet, in business, companies routinely expect employees to pick up new job knowledge through vicarious learning—through reading descriptions of tasks in knowledge-management... View Details
- 22 Oct 2007
- Research & Ideas
Bringing ‘Lean’ Principles to Service Industries
own." Unfortunately, lean's prevalence has led to some misconceptions. "Some people think lean means 'not fat,' as in laying people off," Upton says, noting that in their paper they propose that the difference in a lean... View Details
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
A business plan predicated upon asking customers to adopt new priorities and behave differently from how they have in the past is an uphill death march through knee-deep mud. Instead of designing products and services that dictate consumers' behavior, let the View Details
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
beneath the radar," they really mean "taking advantage of asymmetries of motivation." Disruptive markets start among customers that appear to the incumbent to be either undesirable or nonexistent. The initial absolute size... View Details
- 21 Aug 2017
- Lessons from the Classroom
Companies Love Big Data But Lack the Strategy To Use It Effectively
employees who strive for feedback and self-improvement, mean that day-to-day managerial life will increasingly be infused with employee-related analytics,” says Polzer. Turning to how data is analyzed, Dennis Campbell, of the Accounting... View Details
Keywords: by Dina Gerdeman
- 04 May 2011
- Research & Ideas
Is Web Surfing Distracting Your Workers?
In a recent set of experiments detailed in "Temptation at Work," Piovesan and his colleagues tested exactly that using 20- to 25-year-old college students in an office environment. Instead of paper-folding, the test subjects were given a simple View Details
Keywords: by Michael Blanding
- 18 May 2016
- Research & Ideas
Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior
makes us more likely to misbehave in the future. ©iStockphoto/Brian Jackson In a follow-up laboratory study, participants played a game in which they could make money by successfully predicting the outcome of a computerized coin toss. They self-reported their results,... View Details
Keywords: by Carmen Nobel
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
my experience as well. Price-testing via A/B tests, different online and offline proposals, and other means is more easily done, but many firms remain unnecessarily passive in this area. Senz: Why is sales hiring so difficult and... View Details
Keywords: by Kristen Senz
- 29 Jul 2013
- Research & Ideas
A Manager’s Moral Obligation to Preserve Capitalism
for instance, might argue that capitalism ignores issues of fairness in outcomes—but they can't say that it doesn't exist. “Our task is not to take immoral people and make them moral. Our task is to add... View Details
Keywords: by Michael Blanding
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
Summing Up Thoughtful comments are hard to summarize in five paragraphs. That explains why this month's task is impossible. But one thing unites nearly everyone responding to this column, and that is one kind of objection or other to the... View Details
Keywords: by Jim Heskett
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
working in this area, the field was just beginning to emerge. At the time, corporations were being taken to task for a host of moral failings—neglecting consumer and employee safety, ignoring civil rights, polluting the environment,... View Details
Keywords: by Carla Tishler