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Show Results For
- All HBS Web
(238)
- News (74)
- Research (144)
- Events (1)
- Multimedia (2)
- Faculty Publications (75)
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- 25 May 2011
- HBS Case
QuikTrip’s Investment in Retail Employees Pays Off
33 more are planned to launch this year. Like Mercadona, a Spanish supermarket chain that Ton profiled in a case last year, QuikTrip systematically makes operating decisions that are good for employees, customers, and profits, she says.... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
shopping hours for senior citizens while Woolworths Supermarket in Australia closed a number of stores with less traffic to better enable deliveries to seniors, those with disabilities, and those in quarantine or self-isolation. To learn... View Details
Keywords: by Sean Silverthorne
- 26 Jun 2017
- Research & Ideas
How Cellophane Changed the Way We Shop for Food
more and more grocery stores converted to self-service retailing, displaying products in the open so that consumers could choose for themselves. The rise of supermarkets spurred the trend, as did the availability of refrigerated shelves,... View Details
- 24 Apr 2019
- Research & Ideas
The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention
Stores? Research Paper: Targeted Price Controls on Supermarket Products Deconstructing the Price Tag What do you think of this research? Share your insights below. View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
switched from in-person to online training. Case 4: Partner with other businesses to share labor ChiSuper is a supermarket chain with more than 1,000 stores across China. ChiSuper faced a severe labor shortage at a peak in the COVID-19... View Details
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
company Sysco reduced staffing levels by a third via furloughs and layoffs but also did a deal with Kroger supermarkets to provide some of Sysco’s furloughed workers temporary work at distribution centers. Another option is to rotate... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 15 Nov 2018
- Book
Can the Global Food Industry Overcome Public Distrust?
JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
environments. Space Rentals. Retailers can also decide to become quasi real-estate companies that manage the overall merchandising look and feel of the spaces they rent. The UK chain Selfridges and department stores in Japan have employed this strategy for a number of... View Details
- 02 Aug 2024
- HBS Case
How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture
On a hectic Friday in October 2016, Josh Domingues wondered if he had made a mistake quitting the security of a well-paying job managing contracts for professional hockey players to start a new venture selling nearly expired groceries at discount prices. After all, a... View Details
- 21 Jan 2015
- Lessons from the Classroom
Managing the Family Business: Market Basket’s Lessons About Buyouts
family and business. And when buyouts do happen, they usually come late. "Buyouts of family owners rarely happen—even when it is clearly a good option" The Case Of Market Basket Market Basket, a highly respected supermarket... View Details
Keywords: Retail
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
provides a wide array of in-aisle treats and accessories to drive impulse purchases. At the same time, they've maintained a strategy of exclusivity with pet food so that they are not stocking all of the same items that Walmart and the View Details
- 24 Oct 2005
- Research & Ideas
Building an IT Governance Committee
of an extremely successful supermarket chain on the West Coast, where he achieved impressive business results through effective IT system implementation and management. As chair of the IT committee, he helps balance his company's... View Details
Keywords: by Richard Nolan & Warren McFarlan
- 26 Aug 2024
- Research & Ideas
Can AI Match Human Ingenuity in Creative Problem-Solving?
When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
intimacy, and community offered by direct-to-consumer marketing will have an impact on every industry and intermediary," Deighton predicted. Supermarkets may have "dodged a bullet" for now, but direct-to-consumer marketing... View Details
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
underlying framework that compels such partnerships as between a food bank in Mexico and a supermarket in the United States, providing insights into the DNA of a successful collaboration that are broadly applicable. Our excerpt from the... View Details
- 26 Jun 2000
- Research & Ideas
Presentation Round-Up
lay-out of supermarkets is more or less the same no matter where you go. Various web sites today may try to differentiate themselves by offering a different experience to the consumer, Papa said, "but we find that people want all TVs to... View Details
- 17 Oct 2016
- HBS Case
Business Solutions That Help Cut Food Waste
the food that supermarkets and manufacturers and farmers can’t sell, recover it, and give it to people who could use a donation or reduced price meal. We are also trying to reverse decades of misguided thinking about what constitutes... View Details
- 03 Mar 2014
- HBS Case
Decommoditizing the Canned Tomato
brand on a supermarket shelf in Parma a few years ago. She then met Francesco Mutti when he attended Harvard Business School's Executive Education Agribusiness Seminar, held that year in São Paulo, Brazil. "Because he was from Parma and I... View Details
- 12 Apr 2004
- Research & Ideas
What Great American Leaders Teach Us
products accessible, installing checkout counters, and expanding product selection by tapping into national branding. Saunders, in essence, built the prototype of today's supermarket long before it became commonplace. At the other end of... View Details
Keywords: by Sean Silverthorne
- 07 Aug 2000
- Research & Ideas
The Business of Biotech
as supermarkets and health clubs, could offer products alongside the more established sources like HMOs and pharmacies. Genzyme: Mara Aspinall (photo: courtesy Genzyme) A Healthy Controversy All this "cross-pollination"—whether... View Details