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  • Research Summary

Professor Gilbert's research focuses on the areas of corporate entrepreneurship, discontinuous change, cognitive framing, and strategic resource allocation. Below is an description of his most recent research paper: 'Unbundling the Structure of Interia: Resource vs.... View Details
  • Article

The Lives and Deaths of Jobs: Technical Interdependence and Survival in a Job Structure

By: Sharique Hasan, John-Paul Ferguson and Rembrand Koning
Prior work has considered the properties of individual jobs that make them more or less likely to survive in organizations. Yet little research examines how a job’s position within a larger job structure affects its life chances and thus the evolution of the... View Details
Keywords: Jobs; Natural Language Processing; Jobs and Positions; Organizational Structure
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  • June 1991 (Revised October 1991)
  • Case

General Electric: Reg Jones and Jack Welch

By: Francis Aguilar and Christopher A. Bartlett
When GE's retiring Reginald Jones turned the job of CEO over to Jack Welch on April 1, 1981, the Wall Street Journal reported that GE had "decided to replace a legend with a live wire." Some wondered if the young dynamo could fill the elder statesman's very large... View Details
Keywords: Management Teams; Business or Company Management; Change Management; Leading Change; Restructuring; Investment; Strategic Planning; Organizational Change and Adaptation; Management Succession
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    Carliss Y. Baldwin

    Carliss Y. Baldwin is the William L. White Professor of Business Administration at the Harvard Business School. She studies the process of design and its impact of design architecture on firm strategy, platforms, and business ecosystems. With Kim Clark, she authored... View Details

    Keywords: computer; electronics; software

      Benson P. Shapiro

      Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

      Keywords: apparel; banking; beauty products; brokerage; chemical; computer; consulting; e-commerce industry; electrical equipment; electronics; financial services; food; high technology; industrial goods; information; information technology industry; internet; investment banking industry; manufacturing; marketing industry; metals; plastics; printing; professional services; software; steel; telecommunications; wholesale

        Michael E. Porter

        Michael Porter is an economist, researcher, author, advisor, speaker and teacher. Throughout his career at Harvard Business School, he has brought economic theory and strategy concepts to bear on many of the most challenging problems facing corporations, economies... View Details

        Keywords: biotechnology; e-commerce industry; health care; information; information technology industry; internet; nonprofit industry; service industry; state government
        • 10 Oct 2000
        • Research & Ideas

        Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

        Cross-sector partnerships between for-profit and nonprofit organizations are increasing in frequency and importance. Such collaborations, write Diana Barrett, James Austin and Sheila McCarthy, "are moving from an arm's-length 'philanthropic relationship' towards... View Details
        Keywords: by Diana Barrett, James Austin & Sheila McCarthy

          Anthony Mayo

          Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the Organizational Behavior Unit of Harvard Business School (HBS).  He currently teaches and serves as the course head for... View Details

          Keywords: advertising; airline; education industry; nonprofit industry; publishing industry; service industry
          • March 2013 (Revised October 2013)
          • Supplement

          Growing Integrated Services at Jones Lang LaSalle (2008) (C)

          By: Ranjay Gulati and Luciana Silvestri
          This case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2005 and 2008. Having dismantled its long-standing service-line-oriented structure, JLL created two interdependent groups: Accounts and Markets. Accounts housed... View Details
          Keywords: Organizational Structure; Strategy; Integration; Real Estate Industry; North America; South America; Central America
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            Ryan L. Raffaelli

            Ryan Raffaelli is the Marvin Bower Associate Professor of Business Administration at Harvard Business School. He created and teaches the MBA course "Leadership: Execution and Action Planning" (LEAP) and serves... View Details

            Keywords: publishing industry; advertising; consulting; information technology industry; grocery; nonprofit industry; retailing; consumer products; federal government

              Jan W. Rivkin

              Jan W. Rivkin is a Professor in the Strategy Unit at Harvard Business School. In the past, he has served as Faculty Chair of the MBA Program, Senior Associate Dean for Research, and head of the Strategy Unit. His research, course development, and teaching focus on... View Details

              Keywords: airline; computer; internet; music; transportation
              • November 2024
              • Case

              AlphaGo (A): Birth of a New Intelligence

              By: Shikhar Ghosh and Shweta Bagai
              This case, the first of a three-part series, traces DeepMind's evolution from its 2010 founding through its acquisition by Google in 2014. Often referred to as the "Apollo project" of artificial intelligence, DeepMind used games as a testing ground to develop AI... View Details
              Keywords: AI and Machine Learning; Game Theory; Technology Adoption; South Korea; China; United States
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              • March 2013 (Revised October 2013)
              • Supplement

              Jones Lang LaSalle (2012): Integrated Services and the Architecture of Complexity (D)

              By: Ranjay Gulati and Luciana Silvestri
              This case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2008 and 2012. In 2008, in order to strengthen the firm's brokerage team, JLL merged with The Staubach Company, a real estate services provider with a first-rate... View Details
              Keywords: Organizational Structure; Strategy; Integration; Real Estate Industry; North America; South America; Central America
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              • 09 Nov 2009
              • Research & Ideas

              Come Fly with Me: A History of Airline Leadership

              specific industry. Q: Did your archetypes still ring true when you applied them to the airline industry? A: In our research, we saw a clear link between these three archetypes and the evolution of the airline industry. While all three... View Details
              Keywords: by Sarah Jane Gilbert; Air Transportation
              • October 2016
              • Case

              Turkasset: Bringing Customer-Centricity to Debt Collection

              By: Dennis Campbell and Gamze Yucaoglu
              In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
              Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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              • January 2025
              • Case

              Duolingo: On a "Streak"

              By: Jeffrey F. Rayport, Nicole Tempest Keller and Nicole Luo
              In December 2024, Severin Hacker, Co-Founder and Chief Technology Officer of Duolingo, reflected on the remarkable evolution of the language-learning app he helped launch in 2011. As the #1 most downloaded education app in the world, Duolingo had over 100 million... View Details
              Keywords: Education; Learning; Technology Industry; Education Industry; United States
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              • February 2017
              • Case

              BlaBlaCar: The Road Ahead...

              By: Karim R. Lakhani, Arun Sundararajan, Emilie Billaud and Caroline Caltagirone
              In 2017, the co-founders of BlaBlaCar—the world’s largest long-distance carpooling company—reflected on the evolution of their venture and the way forward. BlaBlaCar had reached critical mass and size; yet staying still was not going to be enough to be relevant and... View Details
              Keywords: Business Growth and Maturation; Business Startups; Transformation; Decision Making; Values and Beliefs; Growth and Development Strategy; Digital Platforms; Network Effects; Strategic Planning; Competitive Strategy; Expansion; Internet and the Web; Transportation Networks; Transportation Industry; Web Services Industry; France; Europe
              Related
              • 14 Nov 2007
              • First Look

              First Look: November 14, 2007

              http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808040 Dove: Evolution of a Brand Harvard Business School Case 508-047 Examines the evolution of Dove from functional brand to a brand with a... View Details
              Keywords: Martha Lagace

                Steven C. Wheelwright

                Steve Wheelwright is the Edsel Bryant Ford Professor of Business Administration, Emeritus at Harvard Business School.

                Following his retirement from HBS in 2006, he served with former Dean Kim B. Clark at BYU-Idaho and then from 2007-2015 he served as... View Details

                  Nitin Nohria

                  Nitin Nohria served as the tenth dean of Harvard Business School from 2010-2020. He previously served as co-chair of the Leadership Initiative, Senior Associate Dean of Faculty Development, and Head of the Organizational Behavior unit.

                  As Dean, building on... View Details

                  Keywords: accounting industry; arts; biotechnology; emerging market private equity; energy; executive search; financial services; green technology; health care; high technology; industrial goods; information technology industry; infrastructure industry; investment banking industry; legal services; management consulting; manufacturing; oil ＆ gas; petroleum; pharmaceuticals; professional services