Stores - Publications - Faculty & Research

14 Jul 2018
News

Bringing Afghan Saffron to U.S. Stores

June 1983 (Revised July 1985)
Case

Workbench (A): Decision on Store Network

By: Walter J. Salmon

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September 1980
Background Note

Organizational Barriers to Department Store Success

By: Walter J. Salmon

Keywords: Organizational Structure; Retail Industry

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February 2003 (Revised April 2006)
Case

Reaching the Bottom: UniGlobe's Small Local Stores Dilemma

By: Clayton M. Christensen and Lana Newishy

To distribute products to very small retailers in a very fragmented retail environment, the local subsidiary of a large consumer products company created an innovative distribution mechanism. The subsidiary's Small Local Stores division employed middlemen who... View Details

Keywords: Distribution Channels; Innovation and Invention; Consumer Products Industry; Philippines

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07 Aug 2012
News

Back-to-school already in swing at stores

April 2021
Supplement

Buy Online, Pickup in Store: Vice President of Store Operations Supplement

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein

In April 2019, Sylvarella VP of Store Operations Axley Vega must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. BOPS implementation created significant problems for the store... View Details

Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Apparel and Accessories Industry; United States; Canada

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20 Jun 2017
News

Amazon Is Primed To Take Over The Grocery Store Industry

12 Oct 1999
Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

checkout counter. Similarly, IBM developed a video camera that could recognize a retailer's best customers as they walked into the store so that salespeople could offer outstanding personalized service. Unfortunately, shoppers felt it was... View Details

Keywords: by Raymond Burke; Retail

21 Mar 2013
News

Starbucks Moves Rewards Program to Grocery Stores

13 May 2009
News

Stores adapt to a whole new shopper

30 Aug 2016
News

Extracting Insights from Vast Stores of Data

July 1985 (Revised July 1986)
Case

Case Study in Successful Department Store Strategies

By: Walter J. Salmon

Keywords: Business Strategy; Retail Industry

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16 Oct 2020
News

Why Apple’s App Store Is Under Siege

07 Jul 2014
News

Banning Big-box Stores Can Hurt Local Businesses

Keywords: Retail Trade

12 Oct 2019
News

Starbucks Stores That Only Accept Mobile Orders Sure Beat the Line

29 Oct 2019
News

Walgreens adds in-store weight loss clinics to gain store traffic

November 2017
Supplement

Loss Prevention at Mac's Convenience Stores (B)

By: Francesca Gino, Katherine DeCelles and Olivia Hull

Supplement to HBS No. 918-001. The case describes the inventive approaches to retail crime prevention that Sean Sportun, security and loss prevention manager at Mac’s Convenience Stores, implemented between 2007 and 2017. View Details

Keywords: Public Relations; Community Relations; Change Management; Leading Change; Training; Knowledge Dissemination; Working Conditions; Crime and Corruption; Law Enforcement; Legal Liability; Business and Community Relations; Retail Industry; Canada

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September 2006 (Revised July 2008)
Case

The Rise of Wal-Mart Stores Inc. 1962-1987

By: John R. Wells and Travis Haglock

It is 1988 and David Glass has just taken over as CEO from the legendary Sam Walton at Wal-Mart. Meanwhile, Joe Antonini has just taken the CEO position at Wal-Mart's arch rival, Kmart. Although Wal-Mart is still well behind Kmart, it appears to be in great shape and... View Details

Keywords: Competition; Business Growth and Maturation; Management Succession; Growth and Development Strategy; Retail Industry; United States

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