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- All HBS Web (367)
- Faculty Publications (18)
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- 06 Mar 2012
- First Look
First Look: March 6
requirements, reorienting the discussion around housing finance reform from keeping mortgage credit cheap to ensuring financial stability, and instituting measures that compel asset managers to compete on the true value of the services... View Details
Keywords: Sean Silverthorne
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
Airbnb platform. Renters began to see that they were getting hospitality services comparable to hotels, and usually for a significantly reduced price or in more convenient locations. The way Airbnb attracted... View Details
Keywords: by Martha Lagace
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
hospital association buying groups. For their part, the buying groups try to get as many products and services as they can for whatever fee they've agreed to pay in the contract. Owens & Minor decided to... View Details
Keywords: by Martha Lagace
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
operational excellence, when a student, Kara Medoff Barnett (MBA '07), threw him a curveball of a question: "What is the hospital doing to teach its doctors about empathy?" It turned out that Barnett's... View Details
- 08 Apr 2009
- Research & Ideas
Clayton Christensen on Disrupting Health Care
for the number and cost of the services they provide rather than by the value of those services in helping patients. In short, medical professionals make money when their patients become sick. Here's one... View Details
- 12 Jul 2004
- Research & Ideas
Michael Porter’s Prescription For the High Cost of Health Care
Under positive-sum competition, providers would not attempt to match competitors' every move. Instead, they would develop clear strategies around unique expertise and tailored facilities in those areas where they can become distinctive. Most View Details
- 12 Jan 2015
- Research & Ideas
Regulators Ease Up on Companies Generating Political Benefits
politicians and the voters who elected them—fostering greater employment, say. SEC enforcement actions can be costly for companies, about a third of which go out of business after being targeted. Heese wondered, all things being equal,... View Details
Keywords: by Michael Blanding
- 15 Jan 2008
- First Look
First Look: January 15, 2008
out among community hospital systems in its pursuit of service rationalization, clinical quality improvement, and value-based delivery. Driven by determined leadership,... View Details
Keywords: Martha Lagace
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
because they were a chain, they were a business; they had very advanced processes like very good information systems. Health Stop grew to be a $100 million company. But these guys were run out of business by the View Details
- 11 Jun 2014
- Research & Ideas
In the Future of Sports Investing, Media Is the Best Bet
broadcasters pay a premium for licensing rights. In terms of affiliate fees, nine out of ten of the most expensive cable networks per viewer carry high-engagement sports content, with ESPN, the NFL Network, and the MLB network leading the... View Details
- 03 Oct 2006
- First Look
First Look: October 3, 2006
revenue option entailed keeping the existing features unchanged and rolling out a bundle of eight new services for a monthly fee of $15. These services would be targeted at... View Details
Keywords: Sean Silverthorne
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
in information analytics, attempting to get their arms around the wide array of patient data. Government incentives are helping the push. In 2011, the US Centers for Medicare and Medicaid Services established incentives for doctors'... View Details
- 14 May 2012
- Research & Ideas
Breaking the Smartphone Addiction
Editor's note: Check out the crowd at a concert, a movie, a school play, a beach—heck, even a funeral—and you'll likely see several people sneaking prolonged peeks at their smartphones. They just can't help themselves. Ringtones and... View Details
Keywords: by Leslie A. Perlow
- 15 Feb 2000
- Research & Ideas
Growing Pains: Prescriptions for U.S. Health Care
at its upper end." Christensen sees the same pattern in health care. Sophisticated procedures and treatments, along with an abundance of highly trained professionals, have combined to drive costs out of sight. Today's general... View Details
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
attained top positions in corporations or professional services firms. These women thrived, they found, because of three characteristics that are key to resilience: emotional intelligence, authenticity, and agility. The women were adept... View Details
Keywords: Sean Silverthorne
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
obvious sector for such an ecosystem, it is not the only area in which an inclusive growth strategy can work, Kaplan says. Palladium helped set up a service supply network for retail and hospitality... View Details
Keywords: by Michael Blanding
- 17 Nov 2015
- Lessons from the Classroom
How Activist Investors Became Respectable
widespread, the type of criticism activists levy seems less out of place. Glass Lewis and Institutional Shareholder Services (ISS) both backed Peltz’s campaign for a board seat at DuPont this year, for... View Details
- 26 Apr 2016
- First Look
April 26
April 2016 Review of Economic Studies Landing the First Job: The Value of Intermediaries in Online Hiring By: Stanton, Christopher, and Catherine Thomas Abstract—Online markets for remote labor services allow workers and firms to contract... View Details
Keywords: Sean Silverthorne
- 04 Oct 2016
- First Look
October 4, 2016
new service offering for the company’s clients by drawing on the special talents of people with autism. The company has deployed “pods” organized around 8 or 9 employees with autism, to function as high-performance mini-ecosystems, which... View Details
- 18 Mar 2014
- First Look
First Look: March 18
entrepreneurial firms explicitly devoted to making a profitable business out of conserving and returning valuable resources to productive use, while maintaining public sanitation and in many cases offering nascent environmental... View Details
Keywords: Sean Silverthorne