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- All HBS Web (369)
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- All HBS Web (369)
- Faculty Publications (18)
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- 06 Mar 2012
- First Look
First Look: March 6
requirements, reorienting the discussion around housing finance reform from keeping mortgage credit cheap to ensuring financial stability, and instituting measures that compel asset managers to compete on the true value of the services... View Details
Keywords: Sean Silverthorne
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
Airbnb platform. Renters began to see that they were getting hospitality services comparable to hotels, and usually for a significantly reduced price or in more convenient locations. The way Airbnb attracted... View Details
Keywords: by Martha Lagace
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
hospital association buying groups. For their part, the buying groups try to get as many products and services as they can for whatever fee they've agreed to pay in the contract. Owens & Minor decided to... View Details
Keywords: by Martha Lagace
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
operational excellence, when a student, Kara Medoff Barnett (MBA '07), threw him a curveball of a question: "What is the hospital doing to teach its doctors about empathy?" It turned out that Barnett's... View Details
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
because they were a chain, they were a business; they had very advanced processes like very good information systems. Health Stop grew to be a $100 million company. But these guys were run out of business by the View Details
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
may be phased out completely, while others are significantly reorganized. In most businesses, it is common sense to concentrate on products and services that create unique value. For many View Details
- 22 Feb 2010
- Research & Ideas
Manager Visibility No Guarantee of Fixing Problems
encountering. Drawn from the health-care industry, the research is based on a sample of 69 randomly selected hospitals, 20 of which participated in a three-part cycle of process improvement activities. Focusing on one area of the hospital... View Details
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
in information analytics, attempting to get their arms around the wide array of patient data. Government incentives are helping the push. In 2011, the US Centers for Medicare and Medicaid Services established incentives for doctors'... View Details
- 12 Jul 2004
- Research & Ideas
Michael Porter’s Prescription For the High Cost of Health Care
Under positive-sum competition, providers would not attempt to match competitors' every move. Instead, they would develop clear strategies around unique expertise and tailored facilities in those areas where they can become distinctive. Most View Details
- 26 Apr 2016
- First Look
April 26
April 2016 Review of Economic Studies Landing the First Job: The Value of Intermediaries in Online Hiring By: Stanton, Christopher, and Catherine Thomas Abstract—Online markets for remote labor services allow workers and firms to contract... View Details
Keywords: Sean Silverthorne
- 08 Apr 2009
- Research & Ideas
Clayton Christensen on Disrupting Health Care
for the number and cost of the services they provide rather than by the value of those services in helping patients. In short, medical professionals make money when their patients become sick. Here's one... View Details
- 17 Nov 2015
- Lessons from the Classroom
How Activist Investors Became Respectable
widespread, the type of criticism activists levy seems less out of place. Glass Lewis and Institutional Shareholder Services (ISS) both backed Peltz’s campaign for a board seat at DuPont this year, for... View Details
- 15 Jun 2010
- First Look
First Look: June 15
wanted to ensure that the quality they had demonstrated at CHOP would translate out to these facilities, and more, that the combination of many parts could actually work together to provide even better care than the main View Details
Keywords: Martha Lagace
- 15 Jan 2008
- First Look
First Look: January 15, 2008
out among community hospital systems in its pursuit of service rationalization, clinical quality improvement, and value-based delivery. Driven by determined leadership,... View Details
Keywords: Martha Lagace
- 27 Sep 2016
- First Look
September 27, 2016
subsidized by the organizations employing the executives that participate in them. To understand the ongoing transformation of the industry, we use a large database of interviews with participants in executive development programs at HBS—and executives in their... View Details
Keywords: Sean Silverthorne
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
others, and unwilling to think of themselves as members of teams rather than the stars and specialists they were taught to be. Twenty years ago, when I was invited to address a group of doctors, I was nearly laughed out of the room when I... View Details
- 12 Jan 2015
- Research & Ideas
Regulators Ease Up on Companies Generating Political Benefits
politicians and the voters who elected them—fostering greater employment, say. SEC enforcement actions can be costly for companies, about a third of which go out of business after being targeted. Heese wondered, all things being equal,... View Details
Keywords: by Michael Blanding
- 08 Mar 2016
- First Look
March 8, 2016
opening up its innovation process in Silicon Valley: partnering with other organizations to integrate outside technology in its products and services; spinning out unexploited technology had proved... View Details
Keywords: Sean Silverthorne
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Freeing Patient Data to Enable Innovation
customer experience is so poor across the health care industry. "Employers do. So there's no real driver for quality." Hsiang (HBS MBA 2010), a health data advisor for the White House's US Digital Service and the Office of Science and... View Details
- 11 Jun 2014
- Research & Ideas
In the Future of Sports Investing, Media Is the Best Bet
broadcasters pay a premium for licensing rights. In terms of affiliate fees, nine out of ten of the most expensive cable networks per viewer carry high-engagement sports content, with ESPN, the NFL Network, and the MLB network leading the... View Details