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- All HBS Web (230)
- Faculty Publications (146)
- April 2010 (Revised April 2010)
- Case
Mercadona
This case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the... View Details
Keywords: Customer Satisfaction; Compensation and Benefits; Employee Relationship Management; Service Operations; Business Processes; Retail Industry; Spain
Ton, Zeynep, and Simon Harrow. "Mercadona." Harvard Business School Case 610-089, April 2010. (Revised April 2010.)
- 04 Sep 2019
- News
Turning Point: Step Change
Everett Spain (DBA 2014) (illustration by Gisela Goppel) Everett Spain (DBA 2014) (illustration by Gisela Goppel) When I think back on different moments that have shaped who I am, there are a few that stand... View Details
- Web
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the Grenadines Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan View Details
- Web
Credential of Leadership, Impact, and Management in Business | HBS Online
and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad & Tobago Tunisia Turkey... View Details
- September 2019 (Revised July 2021)
- Case
Gap, Inc., 2019
By: John R. Wells and Benjamin Weinstock
In 2000, The Gap, Inc. (Gap) was the world’s largest player in specialty fashion retailing, and companies such as Inditex of Spain, H&M of Sweden, and Fast Retailing of Japan were less than a quarter of Gap’s size. But after two decades of growth, Gap’s progress... View Details
Keywords: Strategic Change; Fashion; Multinational; Brands; Fast Fashion; Competition; Multinational Firms and Management; Performance Improvement; Management Teams; Brands and Branding; Change Management; Strategy; Retail Industry; Fashion Industry; Apparel and Accessories Industry; Sweden; Spain; United States
Wells, John R., and Benjamin Weinstock. "Gap, Inc., 2019." Harvard Business School Case 720-377, September 2019. (Revised July 2021.)
- March 1997 (Revised August 2017)
- Case
Compagnie du Froid, S.A.
By: Robert Simons and Antonio Dávila
The owner of an ice cream company must evaluate the performance of three regional businesses. To do the analysis, students must flex the budget by seasonal temperature; calculate revenue, volume, price, and efficiency variances; analyze the effects of transfer prices;... View Details
Keywords: Analysis; Investment Return; Performance Evaluation; Revenue; Budgets and Budgeting; Food and Beverage Industry; Europe; France; Spain; Italy
Simons, Robert, and Antonio Dávila. "Compagnie du Froid, S.A." Harvard Business School Case 197-085, March 1997. (Revised August 2017.)
- 20 Jan 2023
- News
Free Spirits
million in 2021, according to Euromonitor, a drop in the bucket of the $100 billion American beer market. The picture is quite different in Europe, where low- and no-alcohol beers and wines are already a multibillion-dollar industry. Countries like View Details
- December 2022 (Revised May 2023)
- Case
Iberdrola: Leading the Energy Revolution
By: Juan Alcácer and Emer Moloney
At the end of 2019, Ignacio Galán, the Chairman and CEO of the world's third largest utility, Iberdrola, reflected on his almost 20 years at the company. He managed a portfolio of three very different businesses, each with their own specific opportunities and... View Details
Keywords: Energy; Energy Generation; Energy Sources; Non-Renewable Energy; Renewable Energy; Engineering; Innovation and Management; Innovation Leadership; Innovation Strategy; Technological Innovation; Leadership; Growth and Development Strategy; Market Timing; Industry Growth; Mission and Purpose; Strategy; Energy Industry; Green Technology Industry; Utilities Industry; Transportation Industry; Auto Industry; Spain; United Kingdom; United States; Brazil; Mexico
Alcácer, Juan, and Emer Moloney. "Iberdrola: Leading the Energy Revolution." Harvard Business School Case 723-398, December 2022. (Revised May 2023.)
- March 2018
- Case
EKOL Logistics: Thinking Outside the Box
By: Willy C. Shih and Esel Çekin
This case describes Ekol, an intermodal transportation and logistics company, and how it manages capacity planning. Its busiest routes linked motor vehicle assemblers in Germany and Turkey with many of their parts suppliers, but it had also developed key links in... View Details
Keywords: Growth And Development; Strategy; Intermodal Transportation; Short-sea Transportation; Capacity Management; Capacity Planning; Delivery Planning; Route Optimization; Car Spare Part; Auto Manufacturing; Automotive Supply Chain; Europe; Turkey; Service Design; Fast Fashion; Near-shoring; Supply Chain; Supply Chain Management; Operations; Performance Capacity; Performance Efficiency; Logistics; Transportation Industry; Auto Industry; Turkey; Germany; Spain; European Union; Europe
Shih, Willy C., and Esel Çekin. "EKOL Logistics: Thinking Outside the Box." Harvard Business School Case 618-037, March 2018.
- 01 Feb 2002
- News
It's academic. (Not!)
- my place in the world," remarks Instructor Francisco de Asís Martínez- Jerez (MBA '91). The native of Spain expects to finish his Ph.D. in business economics this spring and has taught the first-year MBA course Financial... View Details
- 15 Mar 2019
- News
A Model of Drive and Impact
Pablo Fernandez Alvarez (GMP 17, 2014) is cofounder of Clicars, an e-commerce platform in Spain that allows users to buy and finance refurbished cars hassle-free. In this interview, Fernandez explains the business model, the reasons... View Details
- 27 Mar 2023
- News
A Sporting Chance
to Spain, which at the time had no similar programs. For $12,000, he took 20 American instructors to Spain for a week, which he says was a huge success. Over the years, one week extended to two, then four. Today, almost 25 years later,... View Details
Keywords: Ralph Ranalli
- 01 Jun 2006
- News
Chinese CEOs, Professors Study at HBS
Shanghai at the China Europe International Business School. With the third module completed at IESE Business School in Spain in April, HBS will host the final session, and its 34 participants, later this month. “CEOs in China must... View Details
- 01 Jun 2015
- News
The Military and the MBA
their peers,” he says. For Army Colonel Everett Spain (DBA 2014), who served in Kosovo and Iraq, it’s equally clear why military veterans are attracted to business school: “In business, you can continue to be a leader of character in an... View Details
- 01 Jun 2003
- News
Unsung Hero
On September 11, 2001, Celina Realuyo (MBA 2000), a private banker at Goldman Sachs in London, watched in horror on her office TV as the attacks in New York City and Washington unfolded. A former U.S. Foreign Service officer who had worked at U.S. embassies in View Details
Keywords: Finance
- 01 May 2013
- News
Experience of a Lifetime
Growing up in rural North Carolina between two towns with fewer than 300 people combined, Duke Buchan dreamed big. After living in Spain during high school and college, and earning a BA in economics and Spanish at the University of North... View Details
- 18 Nov 2009
- HBS Case
Customer Feedback Not on elBulli’s Menu
He's been called "the Salvador Dalí of the kitchen" for creations ranging from beetroot and yogurt ice-cream lollipops to a deconstructed Spanish omelet served in a parfait glass. Each year, some 2 million hopeful diners vie to be one of the fifty customers... View Details
- December 2023
- Teaching Note
Three Decades of Cluster Policy in Catalonia: What's Next?
By: Christian H.M. Ketels
The TN provides conceptual background and a suggested teaching plan for using the HBS case 724-404. It discusses the concepts and issues related to the main teaching objectives of the case, i.e. the nature and effective structuring of cluster-based economic... View Details
- October 2018
- Case
BBVA: Corporate Governance & Corporate Strategy
By: Krishna Palepu and Jordi Canals
BBVA is a very successful Spanish bank facing a number of challenges as a result of significant industry and regulatory changes. The company takes pride in its board structure and excellent corporate governance. The Chairman of the Board was wondering how best to... View Details
- June 2013 (Revised March 2014)
- Case
Inditex: 2012
By: John R. Wells and Galen Danskin
In the 11 years since its public offering, Inditex and its flagship brand, Zara, had expanded into 86 countries, achieved $21.6 billion in revenue, and become the largest specialty apparel retailer in the world. In marked contrast to the general malaise of the Bolsa de... View Details
Wells, John R., and Galen Danskin. "Inditex: 2012." Harvard Business School Case 713-539, June 2013. (Revised March 2014.)